Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent audio sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound quality the app helps you get the most sound out of it. I don’t think I’ve ever heard such a pleasant sound out of headphones,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayo, Amazing! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfortable and stylish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like how comfortable they are and how you can tap the side of them to control things like sound and you can skip or go back on songs. They also look very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maxk, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I put them on when I clean the house and with the noise cancellation feature I feel like i’m in my own world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antony, Great! We're glad that you are enjoying the noise canceling function of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headband absolutely not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, 360 reality sound is great (although it has very few use-cases) they look nice, Apple supports Atmos, which sounds great in movies, but these headphones don’t support it. Atmos is a well established standard, 360 reality is a niche. So no use of 3D audio on apple devices in movies. So I won’t buy them on a proprietary standard. ANC seems to be good. However, since the headband is very thin and stiff, it is a very uncomfortable on the top of the head. It starts hurting after 5 minutes. That is a major design flaw. ANC removes annoying plane engine sounds, but you get physical pain on your head instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buso, while we are glad that you like the sound quality and noise canceling function, we're sorry if Atmos isn't supported and starts hurting after 5 minutes. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
There are reasons why your ears may hurt when putting on or wearing headphones, please check the article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Please also ensure you have downloaded the headphones connect app; it has an EQ setting that can be used to customize to fine-tune your music.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great, but not Excellent!
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Mids were a highlight of the listen. Could use some more impact in the lower frequencies. Very clear low end, but not as impactful as I'd like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyT,
Thank you for your time writing this review! We glad to hear that you like your WH1000XM5 headphones. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Sound quality may also vary depending on the source that you are playing. If you haven't yet, please download and use the equalizer settings on the Sony Headphones Connect app to fine-tune your music to your liking! For more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Best on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones. I had a hard time deciding to go with the XM4 or XM5 and finally decided to go with the XM5. These are the best headphones I've ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi legil, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between this and the Apple AirPods max this is by far the better Choice. Sound quality is good and I love the function features on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleksandroA, You've made an awesome choice! We're glad you love the great sound quality and overall features of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an outstanding product from Sony — I’ve loved using it for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharath,
Thank you for the fantastic 5-star review! We're beyond pleased to hear you've been enjoying the Sony WH-1000XM5 headphones.
It means a lot to us that you consider them an outstanding product. We put a lot of effort into designing them to be the most comfortable and best-performing noise-canceling headphones on the market. With their lightweight design, excellent call quality, and industry-leading noise cancellation, they're built to be a part of your daily life for a long time.
We're thrilled you're happy with them and appreciate your loyalty to the Sony brand!
Regards,
Dominick
- Pros mentioned:Sound quality
No buzz
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones I have ever purchased. Normally would hear a buzzing in my headphones with noise cancellation but these are super quiet and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaquelO, Excellent choice! We're glad that you're enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mat black shows finger prints and smudges easily. Sound quality is solid, noise canceling seems average, overall they seem on par with $150 headphones. Bluetooth is okay. Recharge them once or twice a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Soundguy,
Thank you for choosing Sony.
It's rewarding to hear you appreciate the sound quality, Bluetooth functionality, and noise cancellation of your WH-1000XM5 headphones! We also acknowledge your feedback regarding the matte black finish and its tendency to attract fingerprints. Please know that we take this feedback seriously as we plan our future product iterations. Thank you for sharing your insights
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve used. Noise cancellation is so good I don’t use it that often in public because I genuinely can’t hear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kennedy, thank you for sharing your feedback. We're pleased to hear that you like the noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Sony XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the xm4 and they got stolen so upgraded to the xm5 . What I love about these headphone is that I rarely have to charge and when I do it is only for 30 minutes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinL, We're so glad to hear you are enjoying the features and excellent battery life of our industry-leading, noise-canceling headphones WH-1000XM5. We're so sorry to learn about what happened to your previous model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound qualityCons mentioned:Portability
Superbe Sound, Cheap Build
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony will always do well by me with sound quality, but I loved the previous gen's build quality and foldability. Hopefully the next headphone is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
LOVE EM
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and very light weight to the point you'll forget it's on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neek,
Awesome! We're thrilled that you are enjoying the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are soundproof and have perfect audio I feel like this was the best headphones that I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikaR thank you for the kind words and we’re glad you like the product! Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are unbelievably good. I am shocked. I was going to get the apple air pods iPods. I don't know the big ones but these are much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Mr Long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s quiet, and functions very well. It blocks out noises with high a high frequency yet you can hear a person speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dellong, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best headphones ever.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones!! 10/10 quality of music and everything you hear from this device is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mesfer,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Insanely clear sound!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are flat out awesome! I am amazed at how clear everything is and how well it cuts down on the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick27, Thank you for the great review! We're pleased to hear that you're impressed with the sound clarity and top notch noise cancelling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones for music lovers.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Great sound quality. Noise cancellation works very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vptlbestbuy Awesome! We're glad that you like the sound and noise canceling function, Thank you for choosing Sony. Erin