Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Fussy and not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these, but as soon as I put them on I hated them. First, at the tightest setting, they were too loose on my head (I'm 5 feet tall, so I'm small, but not THAT small). Second, the touch controls are awful. You have to swipe repeatedly to move the volume even a little bit, and every time you do, it beeps. Every time you touch the right side, even incidentally, it beeps. Sony's online forum says there is a way to turn the beeping off, but it was not there in the app when I opened it. Third: I have to install an app that tracks my every move in order to use my $400 headphones? No. The sound is great, but didn't blow me away .... certainly not for this price. I'm returning these, very disappointed in the user experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LizD, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. If you still have the headphones, we'd love to troubleshoot the issue that you are having. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Top notch!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch! ANC is awesome and sound quality is simply super. Stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VenkatB, We are glad to hear that you are enjoying the WH-1000XM5 headphones! They are indeed known for their top-notch Active Noise Cancellation (ANC) and excellent sound quality. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was better than we expected. We had read great things but really does what it says and worked excellently. Would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geri,
Thank you for the purchase! We're happy to hear that you like the headphones and it is living up to your expectations. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing Headphones!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well! Amazing sound quality! Definitely recommend to anybody!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseP, We're glad that these headphones work well. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doing and quality are amazing. i use them for the gym and they never fail me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb On ear headphones. Never bought noise canceling headphones before. These are the newest and best. Easy friendly user face. Other than getting used to wearing noise canceling headphones these are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great headphones. For the price, I think it would be worth getting insurance with them, just to make sure you can be able to use them for as long as possible!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, KiyonEllison! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price. The sound quality is excellent. It’s, by far, the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanhowellF, We're pleased to hear that you like the audio quality of your headphones. Thank you for choosing Sony. Erin
My son loves them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There my sons and he loves them. Je waers them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoderickA,
Thank you for choosing Sony!
We couldn't be happier to hear that your son loves the WH-1000XM5 and wears them all the time. Knowing that our product has become a part of his daily life truly means a lot to us. We appreciate you sharing this wonderful feedback and hope the headphones continue to bring him great enjoyment.
Best regards,
-Fred
- Pros mentioned:Sound quality
Super Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly great headphones. Got a wierd sound when i was talking while wearing my headphones and found out that it minimizes sounds while i talk so i can hear people responding. That was an awesome feature i didnt know was there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarameC,
Very nice! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the smart feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Can’t hear you !
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these there so comfy. Wore them all the way to Spain
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, JenniferH! We're glad you are impressed with the comfy design and amazing noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of these headphones. The one complaint is that the bar across the top hits my head in a firm way and is a bit irritating. Not sure why there is not more padding or perhaps a bit more curve.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mybbreview, Excellent! We're delighted to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. I use them to go to sleep. I have a noisy neighbor and this solves my problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great for airplanes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do a fantastic job of cancelling all of the noise while flying. Sound quality is pretty good. The touch controls work great and had no problems with using Siri. Only complaint is the matte finish shows every fingerprint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sleeperlbz, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love them! I get lost in my own little music world while walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaddieP, We are thrilled to learn that you are enjoying the impressive features of the WH-1000XM5 headphones! The WH-1000XM5 is designed with advanced noise-canceling technology, allowing you to immerse yourself in your music without distractions. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort
A1 W headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light on head, comfortable for hours even if you got big ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smitty, Thanks for the 5-star rating! We're glad you like the design of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise canceling is unmatched with these headphones, in my opinion. I bought these to use before I was deployed and I am far more than pleased with their quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellB,
We appreciate the positive feedback and we're glad to hear that you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have probably the BEST noise cancellation of any headphones in its price range. Great sound quality as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickR, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Pretty cool offering
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was probably the best pair of headphones. It is rich and has excellent anc which I definitely need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Etsyu, Amazing! We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
JUST PERFECT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT FOR GYM, PHONE CALLS AND CONNECTS TO MY PS5 IN SECONDS, YOU CANT BEAT THEM, HAD THE PREVIOUS MODEL, SOUNDS QUALITY ITS BETTER THAN YOU CAN IMAGINE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matr,
That's awesome! We're glad that you enjoyed your gym sessions using our Sony WH1000XM5. We're happy that you can take calls, connect to your PS5 with ease and listen to your favorite music with superb audio quality, all these with our XM5. With our WH1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco