Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
JUST PERFECT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT FOR GYM, PHONE CALLS AND CONNECTS TO MY PS5 IN SECONDS, YOU CANT BEAT THEM, HAD THE PREVIOUS MODEL, SOUNDS QUALITY ITS BETTER THAN YOU CAN IMAGINE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matr,
That's awesome! We're glad that you enjoyed your gym sessions using our Sony WH1000XM5. We're happy that you can take calls, connect to your PS5 with ease and listen to your favorite music with superb audio quality, all these with our XM5. With our WH1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco
- Pros mentioned:Sound quality
Perfect for Studying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. I mainly use them for studying which is perfect, I can block out any noise if I need to or change the settings to allow for ambient noise if I'm studying with friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaO, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves the headphones. Very well made no issues with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoeR, We're glad that your kids love the headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Weight
Works fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are light and and sound fine. There is a pressure point on the top of my head with prolonged use where the bridge contacts my head. The discomfort is not immediate, but it does become pronounced over time. I think that all headphones likely have this issue with prolonged wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dredd, We're glad that you like the sound quality and light design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the headphones for my girlfriend and she is in love with them. The quality is great and it sounds amazing. Their customer service was on point aswell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarB, You've made an excellent choice! We're delighted to hear that your girlfriend loves her new Sony XM5 headphones. And good to know you had an amazing customer service experience.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding headphones I've ever owned. Just crisp clear sound. Unfortunately, someone stole them a month ago while I was commuting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were stolen. We hope you will be able to replace these amazing headphones. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The Sony app lets you adjust the EQ as well which is super helpful. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tjv123,
Great! We are truly happy that you are loving the sound quality of our WH1000XM5. Also, good thing that you were able to utilized the Sony app to adjust the sound settings to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Overall the beez neez
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound and fantastic noise cancelling. With the app it tells you to download you can fine tune your sound to your liking which is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanM,
Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good head phones. I'm.glad I made the purchase. A great upgrade to my old pair. And more comfortable than my in ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Imjoedaddy, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good from what i had expected the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanK,
Thank you for the 5 stars! We’re thrilled to hear the WH1000XM5 headphones exceeded your expectations with its impressive sound quality. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Very happy with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, does everything as advertised. If you could choose to have the phones shake like some other brand/models for gaming, etc. these would have absolutely everything needed for every use imaginable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAIHRKE, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing noise cancellation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these work so good and are amazing for using during work before i clock in and during my breaks because the noise cancelling is just so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yaqueline, This is great! We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound great, but expensive and not comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and it's great for discord, but it gets uncomfortable quick and the ear muff is a little small for one of my ears. Overall I think my AirPod Pro Max's are better because they are cheaper, sound just as good, and are more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stormer, Thank you for the feedback on your experience with your WH-1000XM5. While we're glad you like the great sound quality of your new Sony XM5, we regret to hear that you find it uncomfortable to wear. The WH-1000XM5 has a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headband absolutely not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, 360 reality sound is great (although it has very few use-cases) they look nice, Apple supports Atmos, which sounds great in movies, but these headphones don’t support it. Atmos is a well established standard, 360 reality is a niche. So no use of 3D audio on apple devices in movies. So I won’t buy them on a proprietary standard. ANC seems to be good. However, since the headband is very thin and stiff, it is a very uncomfortable on the top of the head. It starts hurting after 5 minutes. That is a major design flaw. ANC removes annoying plane engine sounds, but you get physical pain on your head instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buso, while we are glad that you like the sound quality and noise canceling function, we're sorry if Atmos isn't supported and starts hurting after 5 minutes. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
There are reasons why your ears may hurt when putting on or wearing headphones, please check the article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Please also ensure you have downloaded the headphones connect app; it has an EQ setting that can be used to customize to fine-tune your music.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Amazing pair of Headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you are looking for a good pair of noise cancelling headphones, buy some a pair of Beats. If you want the best pair of noise cancelling buy Sony XM5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome headphone!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is always the best. Headphones are really good, specially for an Android phone. Of course they are not cheap but yes for the quality, the price I paid is justified.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babaaadam, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones in town
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing quality. Smart noise concealing. Would recommend. LOVE the blue felt color and feel. Great for both work and daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonattanE, Amazing! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Unmatched Comfort and Superior Noise Cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earphones with exceptional noise cancellation.and best sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teja, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must cop if you look for good sounding earbuds for a fair price. But using a different app to change the setting is weird. But overall a must if you are looking for something good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AC17,
Thank you for providing your awesome review and we are very happy that you are satisfied with the overall quality of our WH1000XM5. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good deal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a while and they work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! It's great to know that the WH1000XM5 has been working really well for you. Thanks for choosing Sony! -Sam