Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
WXM5
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am obsessed with these. The sound quality is amazing and the noise canceling is top notch. They really help when I get overwhelmed or anxious.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CGram, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is insanely good. I used it to read my manga while the wife watched movies in the same room and I couldnt hear anything besides the playlist on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice JesusO! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Autistic review- NOT the fix for sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Autistic here. I got these headphones because they’re supposedly the best sound canceling headphones on the market, I got them for the ANC to try to help reduce overstimulation from sound in my daily life, and they definitely do NOT fit the bill. They’re almost useless in the sense that I can hear almost everything through them. *note- I am not listening to music through them, I just wanted active noise cancellation, so maybe if you want to listen to music through them, they’d be worth a little more to you but they’re not worth the money for sound cancellation* I was going to rerun them, HOWEVER, there came a day when my neighbors construction was driving me crazy, and the low rumbling noises were almost gone with these headphones on. So I ended up keeping them for when I need them because they’re so good at blocking LOW END FREQUENCIES ONLY. They do nothing for other noise. These are definitely not my daily fix… plus my holistic friend says the EMF just about negates the positive effect of the sound canceling in terms of our nervous systems, so these are not the fix for your autistic loved ones (or self) UNLESS you have a singular issue with low rumbly noises. Bonus review: my (non autistic) friend, who is a live sound engineer in Nashville, borrowed these to try to mix live sound, and he said they did not do near enough for him to be able to hear the mix over the crowd noise so these definitely are not what they claim to be and the ANC has a LONG way to go. And unfortunately I had such a bad experience with Best Buy I recommend you stay away from Best Buy just about at all costs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RachelM, we regret to hear that the headphones did not meet your expectation. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
The noise canceling function works primarily on noise in the low frequency band such as vehicles and air conditioning. While noise is reduced, it is not completely canceled.
If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance,
please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality sound easy to use it's pass my expectations. Good product noise cancellation is perfect for travelers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deze, Thanks for your feedback. We are glad that your new Sony WH1000XM5 wireless noise canceling headphones exceeded your expectations. Thank you for your purchase. Enjoy! Vincent
Awesome
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live the product. Find super usefull to tap one side if the ear so you can listen outside. Without taking off the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, LUIS! We’re glad to hear you’re enjoying the headphones and finding the tap-to-listen feature so useful. Being able to quickly listen to the world around you without taking off your headphones is designed to make everyday moments more convenient. If you have any other feedback or questions as you keep using your headphones, we’d love to hear from you!
Thanks again for choosing Sony and for being a valued customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp highs and booming bass. If you aren't enjoying your favorite music on these; are you even listening to music?
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your 5-star rating, BrianR. We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones. Noise canceling is the best ever, better than apple but i wished there was physical button for things. But better than apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice May30! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best there is.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had. Sony has eclipsed all other manufacturers in terms of headphones and especially earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing! Great Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing actually. I was helping get them for someone and tested them for a day and oh goodness were they good. Made me think about getting myself a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BekhieDimples,
We're glad to hear that you were impressed with WH1000XM5 headphones. We are looking forward to your purchase! Thank you for an awesome feedback! - Kris
- Cons mentioned:Portability
Incredible headphones super comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these easy to use and easy to connect. Issues i would say is they dont fold and they fold inverted when in they are on your neck.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uriel, Great! We're glad that you like the ease of pairing and use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great build quality, the noise cancellation works really well. Also great sound and I like the case it comes with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerrickM, Thank you for the excellent review! We're very pleased to hear you like the great built quality, top-notch noise cancellation, and amazing sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Best headphones in the game!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re awesome, it’s even better than the advertising
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseIG! We truly appreciate you taking the time to share your review of the WH-1000XM5 headphones.
We are delighted to hear that you think they are awesome and even better than the advertising suggests!
We hope you're getting full use out of some of the great technology packed inside, like the incredible industry-leading noise cancellation and the Speak-to-Chat feature, which automatically pauses your audio when you start talking.
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
All around Quality!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the noise cancelling to the great sound Sony has done a wonderful job with these's wireless headphones!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pacman810, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Review
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is a great feature of these headphones, their sound profile is also adjustable to your preference through their EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AidenS, Amazing! We're thrilled to hear that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love them
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely bangers to listen whatever u like, i kinda like the app but is not that intuitive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisPerez,
Thank you for the fantastic 5-star review! We're so glad you're loving the audio experience with your WH-1000XM5 headphones—we truly believe they're bangers! We've also noted your feedback about the app not being as intuitive as you'd like. Your insights are invaluable as we work to make our products even better.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Good noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What i like about it is the adapt feature where when the user starts speaking, noise cancel will adjust since the user is in conversation...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robyenjoaquincia,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the noise canceling and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! .
-David
Great pair of headphones for everyday listening!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading countless reviews for various headphone brands I determined that the Sonys were for me. The set up and charging was simple and I have no issues since purchasing them. The soundproofing is crazy good. For comparison, I use video editing headphones for work - so these Sony headphones absolutely work for daily casual music listening. I’ve recommended these to my friends and they have been thrilled with them as well. Only complaint was that it took a while to track down a pair of these headphones in this color.
I would recommend this to a friend- Pros mentioned:Sound quality
100% recommend.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear intensifed sound, excellent microphone. I loved the noise cancelation that it has. Touch controlls also amazing. And aesthetically looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, techeenthusiast! We're thrilled to head that you're happy with your new Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones on the market. Noise cancellation is elite. Neck and neck with Bose and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
It's good for music not so much for work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding device. I bought it for working from home. I does connect to both my computer and my phone but is it not a fluid process. Connection is slow 99% of the time for the transition between both devices
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Enckore1, We're glad that you like the audio quality. We're sorry if the connection isn't smooth. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is up to date. Please launch Headphones Connect app to verify the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin