Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony Noice Cancelling Headset WH10000XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this head set, For the first time I can watch a movie on long flight and not be aware of surrounding noises! Highly recommend these as sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zane We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Best noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. A little tight over glasses frames so less comfortable long term for flights etc. great functionality and would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
They’re great, need improvements
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for about two years now. The sound is AMAZING but they kept shutting off and recently they just fell apart??? I mean literally. I go to put them on and one ear piece falls out of the head piece part. Now I have to get new headphones. I would be great if they improved these issues.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb sound with superior noise cancelling. These headphones definitely impress. Look at in-depth reviews on YouTube for more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, Awesome! We're thrilled to hear that you're enjoying your new headphones. We appreciate your star rating and thank you for choosing Sony. Erin
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for about a week now and they are great but the noise canceling is not as good as I thought it would be
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, MatthewWolowitz.
We're glad you like the headphones but sorry the noise canceling isn't hitting the mark. We recommend disabling "Adaptive Sound Control" in the Sony Sound Connect app to keep the ANC at its maximum level. Ensuring a snug fit around the ears and checking for the latest firmware update can also significantly improve performance.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
I love the Sony XM5 headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are amazing! Sound in is incredible, noise canceling is top tier. I work at Apple and I recommend these to all my co-workers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieF, Thanks for sharing your feedback. We are glad that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Sound cancelling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these while i work and do hw to keep from getting distracted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferG, Awesome! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son’s birthday. One of the best headphones I myself has ever tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We are thrilled to hear that the WH-1000XM5 made such a fantastic birthday gift and that you were so impressed after trying them yourself. We strive to lead the industry in noise canceling and audio clarity, and it is wonderful to know that the premium comfort and sophisticated sound profile have left such a lasting impression on both you and your son.
Thank you for trusting Sony to be part of your family's special celebrations.
Regards,
Dominick
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is amazing. I got them mainly to use when I’m flying. The south’s crystal clear and the noise canceling feature works very well. Totally worth the $$$.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethTLP, We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried so many headphones and hated over the ears ones until i used this one and fell in love u cant feel them weighting on ur gead and noise cancelling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VmDb, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Excellent Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, and the noise cancellation is fantastic! They are a fingerprint magnet, but otherwise I find these to be a great pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cory, We're glad that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
BEST HEADPPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality amazing, noise cancelling really is superb hands down , I use it for everyday use and gym and I have no regrets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshC, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Cons mentioned:Water resistance
Not waterproof, sound awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great. Happy with my purchase. Wish they were waterproof/sweatproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamF,
Thank you for sharing your feedback! We're so glad to hear that you're enjoying the awesome sound quality of your Sony WH-1000XM5 headphones and that you're happy with your purchase. We appreciate your input about them being waterproof — it's always helpful to hear what features our customers are looking for. We hope you continue to have an incredible listening experience every time you use them!
Thank you for choosing Sony!
-Maria
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has improved these in the last two years or so. They are sturdier now. They look better. The interface is a little better. The sound is a good as always.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerB, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for sound quality and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vlad, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Portability
I wish I could keep it, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic noise canceling headset with a fatal flaw. For my use case, which is plane travel, the lack of foldability and the HUGE rigid case makes it impossible to keep. Even though it is the best NC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OliverUWS, we glad that you like the noise canceling function. We appreciate all of your feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
I LOVE THEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them! Theyre very comfortable on the ear and very cute! The sound quality is amazing and the noise cancellation is phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, JennaJ! We're thrilled to know that you love your WH-1000XM5 and that you're satisfied with its very comfortable fit design, exceptional sound, and industry-leading noise canceling feature. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, that easily pairs up with Samsung TV. The headphone volume could be better, as in louder, but still a great quality sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GJ52, Awesome! We're glad that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Xm5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Crisp and clear sounds. This looks strudy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinM, we're glad you like the sound quality and build of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are the best headphones on the market. Noise cancellation is elite. Neck and neck with Bose and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin