Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Not budget friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, however I believe the price is a little high for what you get. I would recommend getting the m4 rather than these. All in all, if budget isn’t an issue, then these are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best all around headphones, would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusDy, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
GREAT HEADPHONES! Can’t put them down!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones! I used to have Bose, but they broke after awhile. I’d definitely recommend these for comfort and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasK, this is great! We're thrilled to hear that you like the comfort and features of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid for office and travel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are both great. Very clear and crisp, I do wish they were collapsing like the previous generations but not a huge issue. The only con are the "touch" controls as they can be a struggle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioH, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm5/software/00278246. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Okay for now, time will tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, although they feel loose. The chat/speak is way to sensitive. I wish we could turn that off permanently, and turn it on only when we feel it would be useful. The volume swipe is nice. I use them while cutting my grass, and it helps make my 4 hour cutting go by nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bubby, We're glad that you like the comfort and volume swipe of your headphones. You can enable/disable Speak-to-Chat feature using the Headphones Connect app. You can also change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. In the factory settings, the time until the mode ends is set to about 15 seconds.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html?search=speak%20to%20chat
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Awesome Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my Sony - WH1000XM5. The noise cancellation is tremendous so I may listen to my stuff with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pman This is great. We're very pleased to hear that you're enjoying the noise canceling function of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome audio quality, great sound quality when taking phone calls and listening to music. Would definitely buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManuelS,
Thank you for the trust and for purchasing our WH1000XM5. We are truly happy to hear that you are pleased with the audio quality of our XM5. You can now enjoy clear phone calls and amazing music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. As always song headphones are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShashankS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent quality, the product is awesome. Would definitely recommend to my friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiuT, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your WH-1000XM5 headphones! Thank you for your recommendation and for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Portability
Superbe Sound, Cheap Build
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony will always do well by me with sound quality, but I loved the previous gen's build quality and foldability. Hopefully the next headphone is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Song Mx5 headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality, love the noise cancellation. purchased in store, super quick and easy very happy purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaliyahM, Thank you for the 5-star rating! Good to hear you like the overall quality and top-notch noise canceling of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Here's a review.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Best headphones all around. Comfortable and excellent quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioT, We're glad that you love the comfort and over all quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Touchpad is amazing, it helps volume, skipping, and pausing. Only thing is the connecting thtough the add to switch device is new to me but nit too complicated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moona, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the noise-cancelling quality and comfort, but occasionally the headphones will shut off when I am actively using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NikaM,
While we're happy that you are satisfied with the noise canceling feature and comfortability of our XM5, we're sorry to hear that you are having issues like the unit shuts off by itself while using it. This is not the news we want to hear. Please allow us to help. If the headphone shuts off in the middle of using it, you may not be wearing it properly.
Here are some troubleshooting steps that you can check:
- When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
- When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
- Make sure the battery is fully charged.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are more than happy to assist you.
Regards,
Marco
- Pros mentioned:Sound quality
Too close to call…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, but just a tad bit less excellent than the AirPods Max. It’s too close to call thought and you can’t go wrong with these. A little less base, but better sound overall and top notch noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENGRIM4, Great! We're glad that you love the sound quality and noise canceling fucntion of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth spending
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant go wrong with them, i Love them, i use them for a everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonK, Thank you for the positive feedback! We're pleased to hear you're enjoying your overall experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between this and the Apple AirPods max this is by far the better Choice. Sound quality is good and I love the function features on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleksandroA, You've made an awesome choice! We're glad you love the great sound quality and overall features of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
First Time buying headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time getting some headphones for music! It’s a big game changer! They feel really good and the battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right pick, SergioG! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life
Sony XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the xm4 and they got stolen so upgraded to the xm5 . What I love about these headphone is that I rarely have to charge and when I do it is only for 30 minutes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinL, We're so glad to hear you are enjoying the features and excellent battery life of our industry-leading, noise-canceling headphones WH-1000XM5. We're so sorry to learn about what happened to your previous model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Best Product to Purchase from the Best Shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this product because of its excellent quality. I'm also loving the music while using it, and I'll utilize it for my studies as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChithraB, We are glad that you are loving the music you are listening with your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent