Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice and comfortable music is great but after a while it irritates the ears. Color is a bit faded I use it to study
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselH, this is great! We're glad that you like the sound and comfort. We'll take note of your feedback. Thank you for choosing Sony. Erin
Definite audio upgrade, but folds different
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Crisp audio. I don't like that it does not fold the same way as the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MilesH,
It brings us great joy to hear that you are enjoying the crisp audio quality and that your WH1000XM5 are working well for you! While the design has evolved from previous generations to prioritize a sleeker profile and improved comfort, we are glad the sound performance is standing out.
Thank you for choosing Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
have to pay for 360 around separately
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality, but the only thing is that you shouldn't have to pay a subscription for 360 sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santo, we're glad you like the sound quality of our product. We appreciate your feedback regarding the 360 sound. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth upgrading?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM4. The sound quality and noise canceling are better with the XM5. I gave the XM4 to my daughter and she is supper happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bose, Amazing! We're happy to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Always great customer service at Beat Buy stores.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBEZ, Thank you for the 5-star rating! We're so pleased to hear that you're satisfied with the excellent quality of your Sony WH1000XM5 and good to know you had an amazing customer service experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! So happy I purchased, would recommend for friends and family!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abby This is amazing! We're so glad that you love the headphones' quality. We appreciate your recommendation and thank you for choosing Sony. Erin
Happy with purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been working well now for 1 year. I am happy with this purchase made for my daughter. Just purchased another one for myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethA,
Thank you for choosing Sony!
It's fantastic to know that the WH-1000XM5 headphones have been working so well for you and your daughter! We're happy to hear that you're so pleased with your first pair that you decided to purchase a second one for yourself. We hope you enjoy your new headphones just as much!
Best regards,
-Fred
- Pros mentioned:Sound quality
Not really a fan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the sound quality, it was pretty good. But the build quality wasn’t great. Also I thought they were too big, as in the earcups stuck out too much. To me they looked goofy. I didn’t keep them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vega007, thank you for sharing your feedback on the WH-1000XM5. It's great to hear you enjoyed the sound quality, that's something we work hard to deliver. We're sorry to learn that the design and build didn't meet your expectations. We truly value your input, as it helps us improve future models to better meet the needs of our users. If you ever consider Sony again, we hope to offer a product that fits both your style and performance preferences. Thanks again for giving us a try! Regards, -Dominick
- Pros mentioned:Sound quality
XM4 are better than the XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise Canceling in the market they don't have a competitor, but for a $400 dollars headphones the music volume is extremely low compared to other headphones. If you're looking for noise Canceling feature these are your options but if you want a great headphones overall, I recommend the previous version the XM4 because they have a better music sound and the noise Canceling is kinda close to the new ones and you still have all the features and gestures on the right side of the headphones. XM5 they are not bad but the xm4 are better overall on my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, We're glad that you like the noise canceling function of your headphones. We're sorry if the sound quality. If the sound quality is low, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We also recommend ensuring the software is updated. You can check the software version by launching Sony Headphones Connect app.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Comfort and quality were amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved how the headphones fit my ears. They were comfortable. Also the sound quality is great. The only issue i faced was connecting multiple devices and auto connecting my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sushmitha, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony m5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancelling, amazing sound . Calls are phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jburden78, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent for Music lovers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for every day use and music lovers and also for watching movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VigneshD, That's great! We're delighted to hear that you're having a wonderful time using your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Best anc headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does live up to the hype, but sometimes the auto features on the device is a bit off like it switches to anc and ambient by itself without me doing anything. Maybe its a settings problem but overall if you tune its eq, youll get the best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rctzy, Great! We're glad that you are enjoying your WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are really good option. The sound quality it’s really good and the materials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AldricV This is amazing! we're delighted to hear that you like the sound quality and materials used. Thank you for your output and for choosing Sony. Erin
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones which I have used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shishir,
Thank you for choosing Sony!
We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Isn’t hearing great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit tech but with goggle and patience able to unlock really really nice sounding headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bf35,
Thank you for the 5-star rating! We're glad you were able to figure it out. Also, we're glad you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality
Great buy during sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about 3 months now and have nothing bad to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler,
That's great! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Weight
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are light that make them comfortable for long period of time and have an amazing sound proof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lynn, great! We're glad you are enjoying your new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
What I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product really helpfull to be at the gym or outside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamidA, Great! We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you so much for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Disconnecting frequently
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. But it is disconnecting very frequently when used with my office laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITperson, We're glad that you like the sound quality. We're also sorry to hear that it disconnect frequently. For optimum performance, please ensure the software is updated. Please launch the Headphones Connect App to verify and update the software.
You may also reset the headphones by following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com. Thanks for choosing Sony. Erin