Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The best headphones i have purchased just switched from the beats and its night and day difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiwikawa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best noise cancelation ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ANC headphones iv ever used. The are great for blocking out all noises at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thehat, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very good noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly wanted noise cancellation for plane rides. And it works like a charm!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi corker, We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
top tier headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality the sound is amazing along with the setting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mint, We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome head phones the noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elbob,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can i say? Literally the best over the ear noise cancelling wireless headphones. No contest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hallwayghostx,
We greatly appreciate you for giving our WH-1000XM5 a 5 Star Review. Enjoy good sound quality and noise cancellation features with our XM5 headphone. Our WH-1000XM5 has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. - Marco
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money. Sound quality and noise cancels is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GB70,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product , very crisp and loud . Quality of the product is very good
I would recommend this to a friendBrand response from SonyListens
Posted .HI SandeepY, Awesome! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound and niose canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tden, incredible! We're glad you love our industry-leading noise canceling headphones! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
great headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very well put together product surprised by the lightness and the sound quality:
I would recommend this to a friendBrand response from SonyListens
Posted .HiJavedK Awesome! We're glad that you like the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It sounds really great! One of the best sounding headphones ever I've ever heard!
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Hihi! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, zones out all noise to focus ona task
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsmeraldaD,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and the noise canceling is amazing. This is definitely worth the money and it lives up to the reviews
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoewayneC, Awesome! We're happy to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Poor documentation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well-made and works well does not come with any support documentation other than online.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThorB Amazing! We're delighted to hear that the headphones work well and well made. We'll take note of your feedback regarding the documentation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones great noise cancelling feature Con: slightly a little to big... Other than that really great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi P812, We're thrilled to hear that you are enjoying the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great haeadphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] great sound quality and noise cancelling feature are marvelous, Am really enjoing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saikrishna, We're glad that you like the sound quality and noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and like the service protection. I would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello brownfamily, We are happy that you like the quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the gym and it has been one of the best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscuridad83, You made a right choice! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best NC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for a month now and this is an upgrade from my xm4. Better noise canceling but xm4 has a better bass sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBack, Great! We're pleased to hear that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Fantastic headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones!! Noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceO, We're glad that you're enjoying the noise canceling function of your headphones. Thank you for choosing Sony. Erin