Customer Ratings & Reviews

These were my absolute favorite headphones! I loved loved loved how light they were. I never owned headphones before because I hated how much they weighed and if I tilted my head down they would fall but that never happened with these. The sound quality is amazing and the different audio features are very clutch. The battery would last me over a week and I would use them every day for at least 8 hours which was amazing. I've never had issues with it's connection, any time I turned it on it automatically connected. Unfortunately I lost these but I will be purchasing them again because these are the best headphones I've ever owned.

Excellent all around headphones. Music is detailed, natural and spacious. Very good bass but not over bearing like many consumer products. Great call quality, excellent battery life. ANC is stellar. They’re comfortable and pair easily. The controls are a little sensitive but that’s a minor complaint. These compete with much more expensive headphones. Great value.

amazing sound even through blue tooth. Open, stable imaging. Something I have yet to experience w/ ear buds. Deep effortless bass. Excellent detail w/o the tinkle. App provides all the sound changes you need, especially if you want thumping bass w/o having to have that all the time like Bose. Small changes on the app eq make big differences so don't let the 5 bands strike you as a limitation. Plus separate bass eq settings. Be sure to activate AMOS and all other enhanced settings on your smart phone b/c that makes a real difference on imaging. Much better than Sony earbuds which are also good - for ear buds. 20 to 40 Khz response. Must go to $1,500 or more wired to improve on the sound. And you can still improve on the sound by using these headphone wired - which I have yet to do. Also, these are over the ear headphones - so significant outside sound reduction just by putting them on. And these headphones don't fall off easily. Oh, and the battery lasts all day even w/ ANC going and your tunes cranked. In my opinion - the best wireless headphones on the market. Wired only is a different discussion as are the prices.

Wow. Just, wow. The Sony WH-1000XM5 headphones in silver are an absolute revelation. From the moment I put them on, it was clear these are a cut above anything else I've ever experienced. First off, the noise canceling is simply magical. It's like stepping into a personal bubble of quiet, no matter where you are. Loud airplane engines, bustling coffee shops, noisy commutes – all of it just melts away. It's incredibly effective and creates an instant sense of calm, allowing you to truly focus on your music, podcasts, or just enjoy peaceful silence. Then there's the sound quality. Rich, clear, detailed, and perfectly balanced. Every note, every vocal, every instrument comes through with incredible fidelity. The comfort is also exceptional. They're incredibly lightweight and the ear cups are super soft, conforming perfectly around your ears without any uncomfortable pressure. I can wear them for hours on end without any fatigue, which is crucial for long flights or extended work sessions. The battery life is fantastic, and the touch controls on the ear cup are intuitive and work flawlessly. Making calls is also a breeze, with my voice coming through clearly even in windy conditions. Honestly, if you're looking for the absolute best in noise-canceling headphones that deliver breathtaking sound and supreme comfort.

Very nice , comfortable and slick. Very light as well as durable. Sometimes hard to connect,they are also very sensitive and sometimes skip songs by accident

The Sony WH1000XM5 headphones are, hands down, one of the best investments I've made in audio equipment. From the moment I put them on, I was blown away by the clarity and depth of sound. Every note, whether in songs or movies, is crisp and immersive. But where these headphones truly shine is their noise-canceling feature. I've used them on flights, in noisy cafes, and even at home when there's construction outside. They manage to drown out the world so you can lose yourself in whatever you're listening to. The comfort is also top-notch; I've worn them for hours without any discomfort. The touch controls are intuitive, and the battery life is impressive. I can go days without charging, even with regular use. The design is sleek and professional, and the black color gives it a premium look. In summary, if you're in the market for top-tier wireless headphones that offer unparalleled noise-canceling capabilities and outstanding sound quality, look no further than the Sony WH1000XM5. Highly recommended!

I have about 10 reasons why these headphones are great! These headphones stand out in several ways when compared to other headphones on the market, especially in the premium category. Here are the key advantages: Industry-Leading Noise Cancellation: Sony has consistently been a leader in noise-canceling technology, and the WH-1000XM5 is no exception. Its dual noise sensor technology and improved algorithm provide superior noise isolation, making it one of the best headphones for blocking out ambient sound. Sound Quality: The WH-1000XM5 delivers rich, balanced sound with a wide soundstage. With support for high-resolution audio and LDAC, they offer a great listening experience for audiophiles, whether you’re using wired or wireless connections. Comfort: These headphones are known for their lightweight design and plush ear cups, providing a comfortable fit for long listening sessions. The materials used for the ear cushions have been improved compared to the previous generation for enhanced comfort. Adaptive Sound Control: The WH-1000XM5 adapts the noise-canceling settings based on your activity (e.g., traveling, sitting, walking). This level of personalization helps deliver an optimal listening experience, whether you’re on a plane or in a quiet room. Battery Life: The WH-1000XM5 offers up to 30 hours of playback time with noise-canceling enabled. A quick 10-minute charge can provide up to 5 hours of listening, which is a standout feature for long trips. Multipoint Connectivity: These headphones support multipoint connectivity, allowing you to connect to two devices simultaneously, like your phone and laptop, and easily switch between them. This feature is particularly useful for those who need to juggle calls and media playback. Voice Assistant Integration: The WH-1000XM5 has built-in support for Google Assistant and Alexa, making it convenient for users to control music, check the weather, or make calls using voice commands. Touch Controls and Customization: The headphones have touch-sensitive controls for adjusting volume, skipping tracks, and answering calls, with a customizable interface through the Sony Headphones Connect app. Build Quality: Sony has improved the build quality, with the WH-1000XM5 featuring a more sleek, minimalist design while still being durable. The headband is slimmer and more comfortable, offering a premium feel. Environmental and User-Friendly Features: With a focus on reducing environmental impact, the WH-1000XM5 uses recycled materials. Plus, they come with an easy-to-store case and a quick and intuitive setup process. Compared to other premium headphones, such as the Bose 700 or Apple AirPods Max, the Sony WH-1000XM5 often excels in terms of noise cancellation, battery life, and comfort, while offering a more customizable sound experience via the app

My first foray into the XM family has been a great one. These headphones offer great comfort, excellent sound quality, and terrific active noise-cancelling. Battery life can easily last an entire workday and sounds great during Zoom calls. Microphone quality is decent, with no reports from others that my voice quality is poor or is drowned out by ambient noises, whether it be outdoors in windy environments or at a noisy airport terminal. Pass-through works well too, as it lets in (and can magnify) the noise coming from your surroundings so that you are able to be aware of what is around you. Being a set of over-the-ear headphones, weight can be a consideration for some, but I haven't noticed any discomfort due to that. Sometimes I wear them all day through work and play and have no issues with ear/neck fatigue. One drawback that I have heard from others is the fact that these headphones do not collapse and fold up like the XM4s, which is fair, but the cups do pivot so that the headphones are as flat as possible. These live at my desk, unless I'm traveling, so it's not a con in my book.

Bought a pair of Airpods Max recently and while the sound quality, build quality, and noise cancellation are top notch, the metal used caused uncomfortableness after an hour or so of use. I had to take breaks to give my ears a rest. In sessions of several hours of use my ears would reach the point where I would choose to wait until the next day to use the Maxes again. I gave the XM5 a chance after hearing so much praise for the XM4 and I'm glad I did. They do what the Maxes do without its flaws. IMO the XM5 has no differences in sound quality and noise cancelation from the Max while being lightweight and extremely comfortable - even after hours of use. Throw in an actual carrying case, 10 hour longer battery, and cheaper price and the XM5 is the clear winner. And this is coming from an Apple guy. I ended up returning the Airpods. If I had to note a flaw it would be the XM5's weird quirks when paired with an Apple product. Ex: sometimes when I put them on it randomly opens up the Apple Music app on my Macbook and automatically plays music. Also the inability to be naturally used wirelessly with a PS5 is a bit of a bummer. Sony could learn a thing from Apple about integration.

Thoroughly impressed with these headphones. The bass in music is top notch without muddying the sound. Paired with the app you unlock it's true potential. I'm more of a wired headphones guy but I find myself using Bluetooth more often than wired. Sony has Bluetooth all figured out with their LDAC codecs. I'll quickly add the ANC is bonkers. You can tune anything out .I could go on and on about how great they sound but I can't skip over the build quality. Smoothe as butter adjustments and functionality not to mention THE most comfortable over ears I've ever used. The ear cups are like clouds and if you're like me and have issues with your ears getting too hot wearing over ears mine do perfectly fine in these after 8 hour workday. Which brings me to battery life. I can use them all day Monday thru Thursday at work with a single charge and quickly charge them after getting home and finish out the week and weekend as well.

So comfortable wearing this all day, and I love its bass sound and the overall sound quality. My friend has AirPods Max, so I tested both. Yet, Sony XM5 is lighter than Max and its bass is so full. The battery stays all day, and all other functions supported with the app is amazing. This automatically stops playing when I try to speak. Some say that connectivity is what bothers them. But, it only takes a few seconds to connect them. So, I did not feel anything inconvenient.

I was delighted to find the headphones on sale during the holidays, so I indulged myself and bought both the Silver and Black colorways. Design & Portability 4/5 - While most people are purchasing these headphones for the overall sound quality and listening experience, I want to briefly touch on the design qualities that I enjoyed and disliked. Compared to the previous iterations of the Wh-1000x series, this generation does not fold into a more compact size. For my lifestyle. this was not an issue. However, if you travel frequently and would like to store these headphones inside a bag, I can attest to their bulk. An appreciated addition that is included with your headphones is a matching case with an inside compartment for cables and accessories. The silver colorway has an incredible, sleek finish compared to the matte black colorway, which will reflect any fingerprints and smears on its surface. This is a minor qualm though, since a quick wipe down with a non-abrasive cloth will get rid of all the marks. After a few weeks of constant use, I noticed minor indentations in the padding from my glasses. Again, this is a minor issue that is purely cosmetic, but I prefer to keep my devices in relative mint condition incase I need to resell them in the future. Software 5/5 - The gesture control features on the right cup of the headphones offer a responsive user experience. You will need to develop muscle memory for the placement of your finger when playing/pausing the audio. The component app allows you to customize the features based on your preferences. The speak to chat feature recognizes your voice which briefly pauses the audio, although I chose to disable this functionality. In the system settings, you have the ability to customize how much ambient sound can penetrate your headphones. If you are in the Apple ecosystem, these connect and handoff to your devices far better than my own set of airpods. I constantly switch between my MacBook and iPhone, and the software is able to accurately reflect without any kinks or issues with disconnection. Sound Quality 5/5 - Sony did a wonderful job developing these headphones, and the sound quality and noise-cancelling components are a testament to that. Upon your first use, it would be ideal to adjust the EQ setting from the app. I found that every user has a specific preference, and for me, the default EQ setting was too mellow. The ANC is a magical experience, white noise is immediately eliminated and any stray frequencies go unnoticed. You are able to hear some of the quieter frequencies in music that would otherwise be unrecognizable. With previous headphones, I found myself on the higher end of the volume spectrum, but with these headphones, the sound is crisp and full enough to keep the volume at a reasonable 40-50 percent. These are absolutely worth the $400 msp. Whether you're using these for consumption purposes, listening/producing music, or sitting in a zoom class, every feature is geared towards longevity. I have never found a problem with discomfort or having to frequently charge the battery, which I know is a deal-breaker for some consumers. I wear them for up to five hours at a time when I need to immerse myself with my work without needing to recharge. You are furnished with a headphone cable that plugs into a regular jack if you don't want the latency associated with Bluetooth audio encoding. Ultimately, these are comfortable, reliable, and some of the most well-designed wireless audio technology on the market from both a sound quality and design-language perspective. If you are looking for a the best of the best in wireless ANC headphones, then these will check all the boxes.

These are the best headphones ive ever owned. They are comfortable, and the sound is fantastic. I like that they hook to my phone and my TV. The battery life is fantastic.

Major improvement over the XM-4. The Bass is much refined, though not lacking when compared to the XM-4. Noise cancelling is simple the BEST in the market right now. My AirPods Max can’t even compete to the XM-5 in the ANC arena. Form factor is appreciated though I much more appreciated the folding factor of the XM-4, hence the carrying case is considerable bigger than the XM-4. They are slightly lighter in weight than the already light XM-4, so usage for long periods of time has not been a problem; this plus the fact that the ear cushions are wider and the improved leatherette covering on the ear pads makes the XM-5 feel more much comfortable than the competition. Highly recommended!! You won’t be disappointed.

The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones in Black are a game-changer for audio enthusiasts. With exceptional noise cancellation, premium sound quality, and a comfortable fit, they deliver an immersive listening experience. Intelligent features like Adaptive Sound Control and Quick Attention mode enhance usability, while the sleek design adds a touch of sophistication. With long battery life and a stylish black finish, these headphones are a must-have for anyone seeking top-notch audio performance on the go.

Very comfortable and long battery life. I wore these headphones on a 14 hour flight and they cancelled out all the jet engine noise.

The Sony WH-1000XM5 has arrived as the latest addition to Sony's renowned lineup of premium noise-cancelling headphones. Building upon the success of its predecessor, the WH-1000XM4, this new iteration brings subtle but impactful improvements to two key areas: noise cancellation and microphone clarity. Let's delve into the details and explore just how impressive the XM5 truly is. Noise Cancellation: A Step Above the Rest Sony has consistently set the bar high when it comes to noise cancellation technology, and the WH-1000XM5 raises that bar even further. The XM5s employ an advanced noise cancellation algorithm that surpasses the already outstanding performance of the XM4s. It effectively blocks out external sounds, creating a tranquil listening environment that truly immerses you in your audio experience. Whether you're commuting, working in a noisy environment, or simply seeking solitude, the XM5s excel at shutting out the world around you. Microphone Clarity: Crystal Clear Communication One area where the XM5s triumph over their predecessor is in microphone clarity. The XM4s were already respectable in this regard, but Sony has managed to enhance the microphone quality even further in the XM5 model. With improved noise reduction and signal processing, your voice comes through with exceptional clarity, ensuring your calls and voice commands are effortlessly understood by those on the other end. Whether you're taking an important business call or speaking to a virtual assistant, the XM5s deliver exceptional microphone performance. Comfort and Design: Unmatched Elegance Sony's commitment to comfort and style continues with the WH-1000XM5. Retaining the sleek and modern design of the XM4s, these headphones offer a comfortable fit that can be enjoyed for extended periods. The plush ear cushions and adjustable headband ensure a snug and personalized fit, making them suitable for various head shapes and sizes. Additionally, the XM5s retain the intuitive touch controls found on their predecessor, providing seamless navigation and control at your fingertips. Audio Quality: Audiophile-Grade Excellence In terms of audio performance, the XM5s inherit the exceptional sound quality of the XM4s. The headphones produce a rich and balanced sound signature, with detailed highs, precise mids, and impactful bass. The XM5s support a wide range of audio codecs, including LDAC and aptX HD, ensuring a high-resolution audio experience for compatible devices. Furthermore, the integration of Sony's DSEE Extreme technology enhances the audio quality of compressed files, restoring details that may have been lost during compression. Battery Life and Connectivity: Long-Lasting Convenience The XM5s boast an impressive battery life that matches their predecessor. With up to 30 hours of continuous playback on a single charge, you can enjoy your music throughout the day without worrying about running out of power. The headphones also support quick charging, providing several hours of playtime with just a few minutes of charging. When it comes to connectivity, the XM5s feature Bluetooth 5.2 for a stable and seamless wireless connection, and they also support multi-device pairing, allowing you to effortlessly switch between connected devices. Conclusion: The Sony WH-1000XM5 headphones stand as a testament to Sony's commitment to innovation and audio excellence. With industry-leading noise cancellation technology that surpasses its predecessor, the XM5s elevate the listening experience to new heights. Additionally, the enhanced microphone clarity ensures crystal clear communication in any environment. Coupled with their comfortable design, outstanding audio quality, and long-lasting battery life, the XM5s are the ultimate companion for audiophiles and professionals alike. Sony has once again set the benchmark for premium noise-cancelling

Battery life amazing. Used for an entire flight from Philippines on one charge. Sound cancellation is something I never thought would be this good, I was able to sleep on a 12-hour flight for 9-hours while wearing these and playing sleep sounds to help. Sound quality, flexibility is on another level. Application is solid, even on an iPhone. Updates take a hot minute to complete, but worth the effort to ensure proper operation of the headphones. I was seriously considering the Apple AirPods Max due to my other Apple devices, but decided on the Sony WH1000XM5 instead. This decision saved me money and delivered superior value. The build quality feels premium, they're comfortable to wear, and the audio performance exceeds expectations. Even without Apple's ecosystem integration, these headphones proved to be the better choice. Couldn't be happier with my decision.

Superb sound quality and sumptuous comfort. I wear headphones all night and I love the light weight and generous padding, not to mention the 30-hour battery life. I also appreciate how much more comfortable they are than the Bose Ultras or 45s, which I also tried. I also appreciate that I can disable any type of auto-off or sleep features on these Sony cans, unlike the Bose Ultras that have a sleep mode that I cannot disable.

The Sony WH-1000XM5 is a true standout in the world of noise-canceling headphones. From the moment I put them on, I was struck by the sleek, minimalist design that feels premium without being flashy. They’re incredibly lightweight, making extended wear comfortable without any discomfort—perfect for long flights, commutes, or marathon study sessions. The noise cancellation is exceptional, building upon the already stellar reputation of the XM4s. Whether it’s blocking out the hum of a crowded café or the roar of an airplane, the XM5 delivers an experience of pure, undisturbed sound. The sound quality is equally impressive, offering deep, rich bass and crystal-clear highs that make everything from classical music to podcasts a joy to listen to. Plus, with its multipoint Bluetooth pairing, it’s easy to switch between my phone and laptop without any hassle. What really makes this purchase shine, though, was the seamless experience I had with Best Buy’s customer service. From start to finish, their team was extremely knowledgeable, helping me choose the right model and even offering tips on how to get the most out of my headphones. I had a few questions about the product’s features, and they were patient and thorough in their responses, making me feel confident in my purchase. When I arrived to pick them up, the curbside service was quick and easy, and everything was ready as promised. Overall, the Sony WH-1000XM5 is an absolute winner for anyone looking for the best in comfort, sound quality, and noise cancellation. And with Best Buy’s fantastic customer service, the buying experience was just as good as the product itself. Highly recommended!