Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously bought this in another color. No complains except it must be handled with care because the sound in one side may be faint after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazonkindle, We are glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
Not as good as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay. I expected more. For one they were uncomfortable compared to the xm3. The sound was slightly better but seemed like some songs sounded really good while others sounded terrible. I never notice that on the xm3. I couldn't wear them more than an hour without taking them off. Maybe it would have adjusted over time but not in two weeks. The bass seemed great on some songs but non existent on others. I suspect the range isn't as good as previous models even though it's cleaner it's just strange and makes for an inconsistent listening experience. Something else I noticed was way more detail but almost to much where I never heard it before in a song and it was distracting and didn't add to the music. An example is some songs have like what sounds like you are listening on vinyl. Some songs are made that way but it's over emphasized and stands out. Hard to explain but it's distracting and unpleasant to me. The mic for calls is noticably better but the lack of comfort and the inconsistent sound quality I gave them to my wife to use and took my xm3s back and will look for something else down the road. Disappointed in Sony for these. They used to only release the best but feel these are rushed or something and was a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi briand, Thank you for taking the time to review the WH-1000XM5 headphones. We're sorry that you're having issue with the WH-1000XM5 headphones. We apologize for the inconvenience. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. The specially designed 30-mm (precision-engineered) driver unit with light and rigid dome using carbon fibre composite material improves high-frequency sensitivity for more natural sound quality. From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple-microphone noise cancelling keep out more high- and mid-frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimized based on your wearing conditions and environment. For more details, please check this model at our support website (http://www.sony.com/esupport) for product specifications and features.
Thank you for sharing your review. Jay
- Pros mentioned:Sound quality
Noice canceling improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an upgrade. Noise canceling has improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Pretty darn decent pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible range and immersive sound, but battery life is worse than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, We're happy to hear that you like the sound quality of your headphones. We'd also like to know more details about the battery life, please email us at socialsupport@am.sony.com.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product no regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot beat Sony. Bought first time, fell in love.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ModyK, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Two pairs.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've own two pairs of XM5'S. "Overall, you'll get your money's worth". Truest & believe this if anything :]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewR, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
Excellent headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I experimented between this and Airpods Max, and in the end, decided to keep the Airpods Max. However, XM5 is still an excellent headphone. The only couple of things I didn't like about it were the ear cushions (extremely thin and uncomfortable) and the overall plasticky build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nepalisherpa, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Not great for calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do an excellent work on the noise cancellation part but when i get a call the headphone picks up all the voice around me and whoever is at the other end of the call can hear everything.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JordyV,
While we are glad that you like the sound quality and noise canceling function, we regret that the person on the other line can hear background noises when using the headphones for calls. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Your voice will be heard from the headset through the headset’s left and right microphones (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction.
Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it does not apply to the receiver of the call: they will potentially hear background noise. For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
If you need further assistance regarding your concern you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Highly Recommend for women
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutley love these headphones and the support that you receive through Sony. This is my first pair of expensive headphones and they are perfect for my needs. I use them during my podcast sessions and they work perfectly with my Rodecaster Pro.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BNicole, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Jj
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good since these are my first headphones ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonjon, Amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Buy anything else, xm4, qc ultra, or xm6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable, headstrap starts to hurt after just 30 minutes or so. Replacing the too shallow ear cups messes with convenience features. Read up on the hinge breaking issues. Would also just simply turn themselves off at random times (this feature was disabled in the app, and it still happened)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA, thank you for taking the time to share your feedback regarding your experience with the WH-1000XM5 headphones. We sincerely apologize for the discomfort you’ve encountered with the head strap, as well as the issue of the headphones turning off unexpectedly.
We understand how important it is for headphones to provide a pleasant listening experience. We recommend considering a few adjustments to improve comfort, such as ensuring the headphones are not too tight on your head and taking short breaks during extended use. Additionally, using a cushioned headband cover can help alleviate pressure points.
To address the issue of the headphones shutting off, we suggest referring to our troubleshooting guide, which includes additional steps that may help you resolve the problem: https://www.sony.com/electronics/support/articles/00278419?utm_source=glean
If the problem persists after following the steps provided in the link, we suggest contacting our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Immerse yourself in sound!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m usually Apple products ALL the time. Without question. Then a friend said to go and try/listen to them at a display center. Not disappointed in the least. Best purchase made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RawDawg, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing performance of your WH1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
BEST NOISE CANCELLING EXTREMELY COMFY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are honestly amazing. Absolutely recommend getting.
I would recommend this to a friendIts really cute!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones look really cute and work amazingly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abigail, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazingly the Best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphone is superb! I can’t ask for anything else! When you use it, you’re like in a trance where youre focused on the music you’re plsying! This is my second one.. gave the first one to my hubby! Sony, you did great! Loved the product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JinKookieOT7, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Buy xm4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had big expectations for this, but just after half an hour it start making top of my head uncomfortable, switching between devices needs extra steps, not like on wf 1000 xm4, you just press connect and the headphone disconnects from current device and connect to next device seamlessly. Headband should be wider, sound quality have no improvement over previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElectronicsFan, We appreciate you sharing your experience using the XM5 and overall thought of the product. We're sorry to hear that it's making your head uncomfortable and the sound quality did not meet your expectations.
For comfortable listening experience, you can adjust the headband slider to get the best fit. You can also fine-tune your music by adjusting the EQ settings through the headphones connect app. We also have some recommendation to suit your listening preferences: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We value your feedback as it helps us improve our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great noise, canceling headphones and good speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're happy to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So pink and so cute the carrying case is perfect to protect your device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaalexisM, we're glad you like our product. Thanks for choosing Sony. ~Earl
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones so far. Service was great and love the device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review,
We're so glad you're enjoying your Sony WH-1000XM5 headphones! It's great to hear that both the product and service met your expectations. Hope you continue to love your listening experience!
Thank you for choosing Sony!
-Maria
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Very recommended. Very smoothly
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dine, thank you for the five-star rating! We're delighted to hear that you're enjoying your WH1000XM5 headphones, we appreciate to learn you would recommend this product. Thank you for choosing Sony! Best regards, Jenn.