Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Way better than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaC, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
Headphken
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like em veey very very veey veey very very very very mucb thank yiu hest buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runndog, Awesome! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a christmas present for my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimpleSimon, Amazing! We're glad that your daughter loves her Christmas present! Thank you for choosing Sony. Erin
One of the best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought theses a few weeks ago and just love them. They cost a pretty penny but well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pumba, We're thrilled to hear that you are enjoying you headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best phone I've ever purchased. Only good things on it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoF We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good ear phones, comfortable great sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Needtotalpackage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones awesome experience. Unfortunately not so much for carrying case. Zipper failure with in a week of owning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James,
Thank you for the review and we're glad to hear that you like your new Sony headphones. Your feedback regarding the case is greatly appreciated. Thank you for choosing Sony!
-David
Just get the XM4s…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations but these were very uncomfortable due to the skinny band with limited padding. Also I have a large head and these were very loose. Returned and bought the xm4 and they are fantastic. If Sony considers the xm5 an upgrade they’re wrong. Only thing better on xm5 is the call quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jtbazz, We regret that these headphones did not meet your expectations and had to be returned. But, we are glad that you are enjoying the XM4. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin
Convenient Audiophile
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through several headphones, sundara, hd650, iems, this just worked quickly with my computer and tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
Dissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about these headphones because they were supposed to be great but I'm constantly being disconnected (I'm wired in), and the noise cancellation randomly turns off when I'm not even touching the headphones. The side of the headphones is the remote and it's too sensitive that even if my hair touches it will change some setting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jofall, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the WH-1000XM5 has the latest software version installed (v1.1.3) as this will improve the overall performance of the headphones and Noise Canceling Optimizer function (Auto NC Optimizer).
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Bitchin Dude
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I highly recommend this product to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerryK, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for your recommendation and for choosing Sony! -Carl
Good sound quality and build
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones! They also don’t hurt my head after extended use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi michelle, We're happy to hear that they don't hurt your head after extended use. We're also glad that you like the sound and build quality. Thank you for choosing Sony. Erin
Lovely headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice headphones, the only problem is that there is no app to manage it on a mac computer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ddmx21, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i own great sounds and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ryukev717, Amazing! We're glad that you like the sound quality and comfort of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacT,
Great! We're glad that you are happy with these headphones. Thank you for choosing Sony!
-Ralph
Great quality
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphones, would heavily recommend them to anyone who wants high quality headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSSherif123, Awesome! We're glad that you are enjoying the overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my granddaughter really loves these headphones when listening to her play list
I would recommend this to a friendBrand response from SonyListens
Posted .Hi drake, We're thrilled to hear that your granddaughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sound Quality, battery life, And ANC?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Think this is an almost perfect headphone for me because i am an aspiring editor and i need some quiet in the house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1STUNNA, We're happy to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
They’re alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not loud enough, but the features are amazing, everything is smooth i just wish they were louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColeT, We're glad that you like the features of your headphones. For low sound level, we do have troubleshooting to help fix the problem. Please refer to the Help Guide.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com .
Thanks for choosing Sony. Erin
Headband Discomfort, but Great Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the XM4s. The headband on the XM4 was so much more comfortable on the top of your head. The XM5 will cause pressure/discomfort after 30 minutes of using it. Everything else is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thank you for the review. Extend the slider to its full length before putting on the headset and then adjust the slider to a length where the headband touches the top of your head. Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David