Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones i like the way they work because their very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlibarudD,
Amazing! We're glad that you are having a great time using the WH1000XM5 headphones. Thank you for choosing Sony!
-Ralph
Best headsets ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsets ever, they work perfectly for Microsoft Teams meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zavala, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a nice pair of headphones, I would buy a second one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoM, we're glad you like our product! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
Amazing Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gretat sound, easy to connect , highly Recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xabier, thank you for the kind words and we’re glad you like the sound and ease of pairing! Thank you for choosing Sony! Regards, Erin
Amazing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aleays enjoyed Sony XM series. Still hasn’t disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are enjoying your new headphones, Jaycollado. Thank you for choosing Sony. Erin
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I havent had a bad day with it. Its a great device and the color just eats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yollie,
That's very nice to hear! We're glad that you're enjoying your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. I got this for a present and I am enjoying it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Amazing! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Pretty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get me wrong theyre some of the best at this segment. But i find myself wanting to jump to the next level from these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonp, Great! We're pleased to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, bought it for birthday present. And he really loved it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryA, Awesome! We're glad that he loves his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony with another amazing product. Best headphones you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianP, Great! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product - love sony headphones - easy and light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmarP, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, Great customer service. Very content
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianV, Excellent service! We're also delighted to hear that you love the headphones. Thank you for choosing Sony. Erin
Disheartening that the Headphone Failed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony’s repair company, Encompass. The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79. It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product’s quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danbst,
Thank you for considering Sony products.
We're so sorry to hear that the speaker on your WH-1000XM5 headphones failed after only a year. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sounds ok
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.get the Bose QC45 if you want sound quality these have some cool features like 360 Audio and LDAC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User, We are sorry to hear that the sound quality did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure you have the Headphones Connect app downloaded. It has an EQ that can be use to customize the settings to fine-tune your music.
You may also check the help Guide for some troubleshooting steps to follow:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Solid
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit of a stretch for people with big heads. Looks great but materials are light/mid quality feeling. Feels more like 200-300$ headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RenL, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Too expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm coming from Jabra Elite 85H and I mostly listen to podcasts while driving. with the 2-year insurance plan these are $500 with bad touch controls very poor battery life and sound quality and noise canceling that isn't that much better than my 85H. That were $300 with a warranty. These have weird buffering noises while in a vehicle that my last set did not do at $200 less even without the warranty even at $400 these are overpriced and I cannot recommend them to anyone especially with the volume at 50% to 70%, they last about 15 hours versus my 85H with volume from 80 to 90%, they would last 25 to 30 hours. That's the one thing about these headphones is the noise canceling is so good that your volume doesn't need to be as loud but then the battery doesn't last as long, which brings me to the final nail in the coffin and why I'm returning these, you cannot charge them and listen to them at the same time, I don't understand why that is and I'm just grateful that I found that out for the end of my 30-day return. I'm going to try to move to Sennheiser since you cannot buy the 85H any more, I would gladly return to those but they're out of stock on best buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, we appreciate you taking the time sharing with us your honest review about your experience using the WH1000XM5. We regret that the headphones had to be returned. We value your feedback as it helps us understand our customers' needs and improves our products.
We do have suggested troubleshooting steps on the Help Guide to help fix problems you might encounter. Downloading/Installing the headphones connect app is also a recommendation. You can use the app to customize the settings to fine-tune your music. Resetting and Initializing the headphones also helps resolve touch control issues.
Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html
We hope that you'll reconsider and try the troubleshooting steps first before returning the unit. Performing these steps help improve the headphones' performance.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
SONY HEADPHONE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a great feel to them, just didn’t think the price matched up with the headphones itself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerV, We're glad that you like the WH1000XM5. We're sorry if this is a little pricey. We'll take note of your feedback about the price. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
great product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.approaching a year with these and they are perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobbyT, This is nice! We're also glad that you are enjoying using your headphones for almost a year. Thank you for choosing Sony. Erin
Sony- 1000XM5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just recently purchased. I should have read the reviews before purchasing. The M4 which is over $100's less probably is the better value. I am a disappointed with the volume level.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Product, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. For the low sound level, please try these steps. Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Should you need further assistance, please contact us for help. You may reach out to us at socialsupport@am.sony.com
Regards,
Carl
Great Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just hurts a little with extensive use. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanT, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin