Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
Love the product but downgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally feel like my XM4's sounded better. I only bought these because I gave my XM4s to my dad for his bday. But still none the less totally worth it if on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BetaBuy, We appreciate your output. We regret if you fee that the XM5 is a downgrade and yourXM4 sounded better. This is definitely not the news we'd like you to hear from you. We'd like to help you and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones, I wear them everyday in the gym, for work, at home, and I am satisfied with it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyra, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
BUY THEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical of spending the money on these but theyre absolutely amazing. My favorite headphones ive ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Selya, You've made an excellent choice! We're so thrilled to hear that you're satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Loving it!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with it!!!! Would recommend this to anyone who’s looking to buy a headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sak321, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
One of the best of it's kind
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See the multitude of reviews from various publications. Nothing much to be said. Just a bit better than the XM4 in all regards. Smoother Bluetooth multipoint than the XM4 in particular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Impressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter. She tried different ones before and was not very happy. So I recommended these Sony headphones and she likes them and is very happy with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Srini, Awesome gift and thank you for your recommendation! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony saved the day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter had her last pair stolen when her car got stolen, It totally made her day to get a new set. So happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XochitlB, Thank you for your continued trust in Sony products! We're sorry to hear about the stolen pair, but good to know that you're satisfied with your new Sony WH1000XM5. Enjoy! -Sam
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loved it....excellant item, that's what he wanted and was surprise when he opened his gift for xmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnitaA, sweet! We're glad you to hear that your grandson loves our product! Thanks for choosing Sony. ~Earl
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend loves it!!! Perfect birthday gift!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazariiP, Awesome! We're thrilled to hear that the WH-1000XM4 made the perfect birthday gift for your girlfriend. Thanks for choosing Sony! -Sam
Worse Noise Cancelling and Comfort Level than prev
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I REALLY wanted to LOVE these headphones. I but them for a MEDIAL reason. I have severe Hyperacusis which is severe sensitivity to external sounds and even my own voice. Because of this, I have to wear these headphones ALMOST the whole time I am awake. If I am in a loud environment I have to use them to completely cover both of my ears, and if I am in a normal quieter environment, I can normally just cover one ear. I had to buy these because the WH1000M4 headphones that I had for about 3 years started squealing and I had to make an emergency purchase of these to keep my ears protected. I decided to upgrade to these, because I figured that if they were the generation, they would be even better. Here is what I noticed... 1. They do NOT noise cancel as well. I cannot have them ADAPT their noise cancelling to the environment. 2. They do NOT sit on my head as well and slip around a LOT. 3. I have to wear them all day long and they hurt the top of my head. By the time I realized all of this, the 2 week window to exchange them had passed. The HARDEST part for me is that they do not noise cancel as well so I struggle REALLY hard to go to anywhere where there is music playing, like at church. It goes right through my headphones and into my ears. I WISH I had gone with the generation earlier. I am sure that for someone that is NOT using them for these VERY specific medical conditions, they are probably ok. It is sad that the MORE expensive ones have worse noise cancelling and comfort ability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarrieC, We regret to hear that the noise canceling function did not meet your expectation. This is definitely not the experience we'd like you to have. If the effect of noise canceling is not sufficient, please try following the steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com and we'll be glad to assist you.
Great!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for work calls and works great as long as it isn't connected to multiple devices. Otherwise, the mic will be turned off and would need to drop off the call and disconnect from the other device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caro4874, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Got it as a gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a present for my gf and she loves them. Shows them off to anyone who hasn't seen them or used them before. Great gift for music lovers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Thank you for purchasing the Sony WH1000XM5! We're glad to hear that your gf loves her new Sony Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great Noise cancelling and Ambiant Mode
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think they are a great pair if headphones for anyone who is in the budget for buying some nice pair of ANC headphones and are worth the price.
I would recommend this to a friendHeadphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek. Easy to travel with. Great quality! It was a great Christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star and review, PatriciaG. We are happy to hear your purchase went well and you are having an enjoyable listening experience with these headphones. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and really comfortable on the gym and can’t hear anything around love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Unmatched quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the NFC tag, but ease of access with the buttons along with the application for sound settings makes this more than worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairelleT, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are solid headphones. Not the best option for actual neutral music listening, but they excel in comfort and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMedia, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best bang for your buck. I bought other brands and these are by far my favorite over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, wow! We're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best way to start a new job. If you’re not sure about it yet I would recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DELAYED, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
Nois cancellation problem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation sometimes doesn't work well and create some weird noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KareemR,
Thank you for the review and we do apologize for the inconvenience. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00267838?cpint=spt-mdr_triage_00204483_noisecanceling
Thank you for choosing Sony!
-David