Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
Not as good as they say!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried these out for work as I thought over the ear would be more comfortable and sound better. I was wrong , my samsung buds 2 pro do just as good and are more comfortable by far ! The headband was pushing into my head after just an hour or so. Sound was very mid , its crazy that samsung buds perform as well if not better than $400 headphones?!? Highly would not recommend!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremieR,
We appreciate your honest feedback and are sorry to hear that the WH-1000XM5 didn’t meet your expectations. Comfort and sound quality are important, and we’d love to help you get the best experience possible.
If you’re finding the sound quality to be lower than expected, adjusting the settings in the Sony | Headphones Connect app might help. You can modify the Equalizer, enable DSEE Extreme for enhanced sound, and explore other audio adjustments here: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html.
Additionally, we recommend checking for a firmware update, as updates can improve performance and address certain issues: sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246.
We appreciate your feedback and hope this helps!
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET
Best,
Maria
Broke after just over a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had them for a little over a year when they started breaking on one of the hinges. Theyre still workable with a little bit of glue but I would only recommend that if you know what youre doing. Overall, Sony can do better with better materials.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ail1, We are sorry to hear about what happened with your Sony WH-1000XM5. This is definitely not the experience we want you to have. The WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM5 does not cover any kind of accidental or physical damage. For more information, please refer to the link below. Thanks.
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thank you for sharing your feedback. Regards, Sam
- Pros mentioned:Battery life, Sound quality, Weight
Incredible if you don't mind that they can't fold
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -Rich in features -Can charge the battery from 0% to 100% in less than an hour with a 45W PD charger. -Excellent transparency mode -Lightweight -Touch panel is more responsive -Long 30 hour battery life with noise cancelling and high resolution audio (LDAC) on. -Settings save on the headphones including EQ Cons: -No longer collapses to smaller size -No wind reduction ambient mode -plastic construction still prone to creaking The XM5s are an addition to Sony’s 1000X line of headphones with 2 undeniable improvements over its previous generations and those are its microphones and its battery charging capabilities. The rest are pretty subjective when compared to its previous iteration, the WH-1000XM4, which is a good thing that Sony is still keeping this model in the market. CONSTRUCTION/DESIGN: It’s still made of the plastic similar, if not the same, as the XM4. Unfortunately, I’ve found this material to be prone to creaking ever since the XM3. After 5 days of wear my once silent XM5 began creaking whenever I move around while wearing them. It did go away 2 days later, but I wouldn’t be surprised if it returned. The black version of the XM5 is prone to showing fingerprint stains a lot more easily than previous versions. The cushioning is made of a different material from previous generations that feels more comfortable on the skin; smoother, less abrasive. The size of the cushion is less thick than the XM4 but I didn’t find it less comfortable. They still sweat up the ears on a warm day or after extended continuous use. The headphones’ length adjustment is via stepless plastic rods so you’ll no longer hear clicks when adjusting them. Unfortunately, the ear cups no longer collapse to a smaller size for portability. They’ll still swivel, but when rested around your neck, the ear cups will swivel facing up. The proximity sensor is no longer visible but it’s still there in the left ear cup. The XM5s do not have any water or sweat resistance, and the included written materials advise users not to work out with them. SOUND: The XM5’s sound is easily the most balanced since the XM2 going away from the bass-heavy and generally muddy sounds of the XM4 and especially the XM3, without losing much of the punchiness. It’s a cleaner-sounding bass. The default sound is Sony’s typical warm sound but thanks to the customizable and responsive EQ using Sony’s Headphones app, you can change this to get a more neutral sound. The EQ settings save directly on the headphones themselves so the sound will stay that way no matter what device you connect to, until the next time you change the EQ settings from the app. I always struggle to describe sound quality because I’m not an audio expert, but music of all genres sound great to me on the XM5. Supported codecs are SBC, AAC, and LDAC. Like with the XM4, AptX is not supported. This may not be a huge deal if you’re using the headphones on Apple, PC, or newer Android devices as they’ll support the theoretically best option for those. While I didn’t experience any latency issues with videos except one time with YouTube (turning headphones off and on again fixed issue), I did for gaming. NOISE CANCELLING: The XM5 still lives up to being one of the best in the market for active noise cancelling headphones in its price range. When compared to some of its competitors using their demo display at my local store, it’s embarrassing to hear how much better the XM5 was. At the same time, it claims to have the best noise cancelling yet with the help of 2 processors. I still own the XM4 and to my ears, the XM4 still does a better job and cancelling noise than the XM5. However, when record the sound inside the earcups with noise cancelling on using a tiny microphone for both the XM4 and XM5, to my surprise, the XM5’s do produce lower decibels of sound than the XM4. I’m no expert at this, but if I had to come up with some sort of explanation I think it may be because the XM4 produces a more apparent white noise sound that’s mostly absent on the XM5. While this white noise helps mask outside noise better for my ears, it still does attribute to noise volume. The noise cancelling on the XM5 produces a much cleaner sound with less cabin pressure. The XM5 also has an active optimizer that uses the mics to assess your surroundings and change the noise cancelling characteristics accordingly. My issue with it though is it doesn’t work the way you want it to sometimes. I can tell it’s working when I hear the sudden changes with no music playing. The easiest way I can get it to noticeably work is by turning the air conditioner on. As I move closer to it, I can hear the noise cancelling change like a flick of the switch. I also feel a change in air pressure with my ears. One way of resetting this is by going into transparency mode. But there are times when the noise cancelling changes to make it sound worse and allows the noises that I consider more annoying, to be more easily heard. I liken the auto optimizer as an audio version of a camera’s auto focus. Sometimes it focuses to a noise cancelling profile I wasn’t aiming for. You have no control over the auto optimizer, not even from the app. What shines is the ambient mode, which is customizable to 20 levels with 20 allowing the mode outside sound. It almost sounds like you’re not wearing any headphones at all, or perhaps more accurately, wearing open back headphones. I feel comfortable enough to wear them while watching TV and talking to people. The bad? Wind Noise Reduction is now missing from the Ambient mode settings. And no, the XM5’s noise cancelling isn’t effective enough to eliminate wind noise. FEATURES: *Speak-to-chat allows you to enter ambience mode with the “Focus on voice” option on automatically whenever you speak. While it’s supposed to make you hear voices better, “Focus on voice” option does so at the expense of making the environment sound less natural and your own voice sound muffled. Unfortunately, with Speak-to-chat there is no way to enter ambience mode without the “Focus on voice” option. This mode also isn’t great to have on if you’re the type of person that likes to sing along to the music while listening to it as that would activate Speak-to-chat. *Covering the right ear cup with your palm enters Ambient mode in its max 20 setting, as long as it stays covered. It returns back to the mode you were previously in once you uncover the right ear cup. This is convenient for times when you want to be alert of your surroundings for a brief or sudden moment. *Multipoint allows the headphones to connect to 2 different devices at the same time. Unfortunately, this still won’t work with the LDAC codec. *Automatic Power Off allows the headphones to automatically turn off after a certain period of time when you aren’t wearing your headphones. *”Pauses when headphones are taken off” allows you to do just that. While they are taken off, the touch panel is disabled as well so it prevents accidental inputs. Wearing the headphones again will unpause. This is all provided that the app that’s playing supports pausing. For example, it won’t work with watching live channels on the ESPN app. *Quick Access is the replacement of the Custom button function of the older gens. Double-pressing or triple-pressing the NC/AMB button allows you to assign a Service function to it. Unfortunately, it’s essentially a beta with these headphones since the only service that works for it is Spotify. You can’t even assign a voice assistant to this button anymore. The voice assistant is accessed by press-holding the right ear cup. *Voice assistant: When set to Google Assistant and Alexa you will still need to be connected to a device with these apps as they cannot be used with the headphones alone. The XM5 just natively supports them to allow faster responses and the ability to read your notifications out to you. You can also use it for any other voice assistant, but it is basically just a Bluetooth audio extension of your phone and slower. CONNECTIONS: *Bluetooth 5.2 *3.5mm audio: works without battery use but without noise cancelling/transparency, and works with battery to use powered functions like noise cancelling/transparency. Bluetooth functions do NOT work while wired, so you cannot use microphone. Inline wired microphones will NOT work because jack doesn’t support input. *USB-C for charging only; does NOT support USB audio. CHARGING: I used a Samsung 45W Fast Wall Charger and to my surprise I got way better than advertised results! 3 minutes of charging gave me 3 hours and 50 minutes of LDAC playtime with noise cancelling. Charging from 0% to 100% took only 52 minutes. I dramatic improvement from the XM4 which took 2 hours and 50 minutes using the same charger. Battery Life: I got 30 hours of battery life with noise cancelling using LDAC while playing a 24-bit FLAC album on a loop. So their battery claims are accurate; not an oversell or undersell. I'll miss the portability of the XM4 but the incredible charging time of the XM5 and the amazing transparency mode is what seals the deal for me. Ambient mode has NEVER sounded this good and natural on a Sony noise cancelling headphone, and very close to a leading competitor known for having this quality. Highly recommended if you don't mind that it can't fold anymore. My biggest concern is its durability over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KusMoG,
Thank you for the feedback. We really appreciate the time you took to share so many details about your experience with the WH-1000XM5. We're happy to hear you enjoy the industry leading Noise canceling feature and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Maximum of 4 hours before ears feel smashed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not the most comfortable for constantuse. Not a every day carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CherylA, We're glad that you like the sound quality. We're also sorry if your find it not an every day carry. We value your feedback as it help us improves our products. For comfortable use or listening experience, you can adjust the headband slider to get the best fit. In addition, please refer tot he link below if your ears hurt when putting on or wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product, I really highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisO, Excellent choice! We're also pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Present for Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a present for Christmas. And she loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaRoane, You've made an excellent choice! We're glad to hear she loves her new Sony WH-1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Headphones hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones i just retured because they made my head overheat :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelanieH,
While we are happy that you liked the headphone, we're sorry to hear that you are having some overheating experience while wearing the headphone over time. This is definitely not the customer experience we want you to have. We always suggest extending the slider to adjust the length of the headband according to the head size of the user for more comfortable listening experience, but unfortunately, we can no longer make that adjustment since you already returned the unit. Again, we sincerely apologize for the inconvenience and we hope you will consider Sony again in a future purchase. Thank you. - Marco
pretty good
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones its just a bit on the flimsier side
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ash111, We're glad that you like the WH1000XM5. We'd like to know more details with regards to the flimsier side that you've mentioned. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
SONY WH-1000xM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoyed the Sony wh-1000xm5’s features like dolby atmos and such. If you are interested in such they are your best bet… Especially the in app experience. But personally i didnt enjoy the sound quality… was pretty low for my standards ( i am a music producer ).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AiddenB We're glad that you like the features of your headphones. We're sorry if the sound did not meet your expectation. We do have some recommendation to troubleshoot sound related concerns. Please check the Help Guide for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing, it is the best headphones i have ever tried
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dwayne, We're very happy to hear this feedback!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to airpods pro! Competitive pricing!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Rr26! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Wife Approves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife. My wife says she likes them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jjspyder, Thank you for purchasing the Sony WH-1000XM5! We're very happy to hear your wife likes her new Sony headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Expensive Plastic Garbage!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these at best buy in north dakota on May 16th 2025 for 467.98 w/2 year plan. I got them just to use on airplanes. Then flew home on the 23rd. They didn't last me a week/one plane trip before the cheap plastic ear extender piece broke off while i was sleeping on the plane back home on may 23rd. I have reciepts & flight logs to prove all of this. Thank god i sorang fir the protection plan. I took the sony's back at the best buy in my home town and bought the bose QC ultra for 100 dollars more w/2 year plan as the ear connector part is made of metal. As soon as i put the bose on i felt the difference of sound quality & noise canceling. It was night & day compared to the sony. Dont make the same mistake i did, stay away from the sony, they are total trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TruongN, we are truly sorry to hear about your frustrating experience with your new Sony WH-1000XM5 headphones. It's genuinely disheartening to learn that the plastic ear extender piece broke off so quickly, especially when you specifically purchased them for airplane travel, and after such a significant investment. We completely understand your disappointment and why you feel the way you do. This is absolutely not the quality or durability we aim for our products, and we sincerely apologize for the inconvenience and stress this incident has caused you.
We want to assure you that we take feedback like yours very seriously as we continuously strive to improve our products. Thank you for sharing your detailed experience and for considering Sony! Best regards, -Dominick
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation, but the sound did not meet my expectations.
I would recommend this to a friendBest Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I completely love these headphone worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airpods, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Love Them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased them for my daughter and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaG, We're glad that you daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Loyal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The finest headphones sold at the finest Best Buy will buys again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loyal, Awesome! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUPERCALIFRAGILISTICEXPIALIDOCIOUS AMAZING far better then i expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeusVenus, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Cheaply made trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than three months of normal usage one of the flimsy plastic earcups snapped and one headphone is dangling by a wire. So now my headphones don't fit at all and the noise canceling is useless even if I tape it up. The build quality on these is horrible for how expensive this piece of junk is. Even my WH1000XM4s lasted way longer, they redesigned these to be even more fragile. No wonder they push protection plans on us, it's because of shoddily made overpriced stuff like this. Can't believe how much money I wasted on this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for considering Sony products.
We’re sorry to hear about the issue with your Sony WH-1000XM5 headphones. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
For affordable repair options, we suggest contacting our authorized parts and repair partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for your understanding.
Best regards,
-Fred
Sounds fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Good advice from staff member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl