Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, definitely I recommend this product!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranP, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Investment!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancellation feature and the fact that it can connect to both my phone and computer at the same time. My calls are clear and people can hear me despite any surrounding noise. Great investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liz1991, Great! We're glad that you like the noise canceling function, call quality, and multipoint connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
The BEST just got BETTER!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done it yet again; they’ve actually improved upon what I feel are the BEST noise cancelling wireless over-ear headphones available! The WH-1000XM5 Wireless Noise Canceling Over-the-Ear Headphones are the newly released version from Sony and they have added even more user-friendly features and technology than the previous versions…and updated the look to a more modern design. What’s in the box - The headphones ship with a great zippered carrying case, a USB-C fast charging cable, an audio cable for wired connection and instructions/paperwork/360 Music offer. The headphones fold much easier compared to the previous versions. There is no more origami-like folding, just turn the ear cups and put them in the case…which is a good size for traveling. They fit perfectly in the outside pocket of my backpack. The earphones were fully charged out of the box, so all that’s needed to get started (optional really, as they headphones will connect to your Bluetooth device anyway) is download the Sony Headphones Connect app and set up the earphones. There was a software update available for the headphones and it updated once they were connected. Fit and Function - The first thing I noticed was the new sleeker, more modern looking and lighter design of the XM5s. Although the design has changed, the comfort level is as plush and comfortable as ever. The ear cups and headband are super plush and easy to adjust to your head size. I've been wearing them almost non-stop for the last couple of days and there are no hotspots or uncomfortable rubbing. Hold the power button for a couple of seconds and then the magic starts, the noise canceling technology is fantastic, literally cutting out all the background noise as I mowed the lawn, went running or just listening to music while working around the house (my wife texts me as I can't hear her!). With the Auto Switching Based on Action, the noise cancelling level adjusts to your activity and the outside noise. Sound Quality - The sound quality is the BEST I've ever heard from Bluetooth NC headphones. Straight out of the box these things rock, but the Headphone Connect app gives the user the ability to set custom preferences for sound and services. From a noise canceling perspective Sony touts 8 total microphones and a newly designed 30mm driver to provide optimized noise canceling performance. So the 1000XM5s provide industry leading noise canceling and music that is so crisp and clear on the highs and the bass is rich and deep. Quality sound as expected from Sony! Headphone Connect App - it's a great tool for taking advantage of the many settings these headphones provide like Adaptive Sound Control, Noise Canceling Optimizer, Surround, Equalizer, Sound Quality Mode, Voice Assist, etc. Open the app, turn on the headphones and hold them close to connect and you’re ready to customize the earphones. The app is broken into four sections: Status, Sound. System and Services. Some of the functions are automatic like the Adaptive Sound Control - this will detect your surroundings and adjust the headphones accordingly. You can also select the Noise Canceling levels. The System tab is all about the operational settings like Auto Power Off, Touch Sensors, etc. Super easy to use and a great tool that’s very well laid out for the user. Cool (and totally useful) Functions - Not only do these headphones rock, they are loaded with super cool and totally useful Touch Features so you can adjust the music level, FF, Pause, answer phone calls, etc. by simply touching the right ear cup. And if that isn't enough, Sony has upped the game by adding Speak-To-Chat which stops the music and let’s in ambient sound so you can hold a conversation without having to take the earphones off or cover the right earphone (which still works) as the previous version supported. The other new function that really stands out to me is the Automatic Off (Wearing Detection) feature. By simply taking the headphones off, music is instantly paused until they are put back on…then the music instantly starts up again automatically. Not sure how Sony will add more features to these headphones in the future…but I’m sure they will do something amazing! Phone Calls – Sound is great both on the speaker and headphone sides. No complaints from anyone I’ve talked to on the headphones. Your music will start right back up once the call is ended. Totally hands free and couldn’t be any easier to use! Battery Life - As mentioned, they came fully charged and after multiple days of use, they are still at 60%...this absolutely crushes the battery performance of my other NC headphones. And on top of that, there’s a quick charge feature that adds 3 hours of charge in just 3 minutes. Worrying about battery life is completely off the table based on my experience to date. Pros: - Noise Canceling and Sound Quality are second to none - Support for connecting to 2 different devices simultaneously - Ease of adjustability of sound and functions - Touch & Automatic Controls - control your music, pause or call without ever touching your phone - Fit and comfort is outstanding, even after hours of use – no hot spots - Sony’s Headphone Connect App give the user complete control over setup and functionality of headphones - Taking Phone Calls - crisp and clear even in a crowded room - Recycled packaging is a nod to the environment by Sony Cons: - The new case is a bit larger than in the past, not a huge issue, but something that stood out The Sony WH-1000XM5 Wireless Noise Canceling Over-the-Ear Headphones are by far one of my new favorite devices and would 100% recommend them to anyone looking for the BEST noise canceling and function-packed over-the-ear headphones available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mstanleynh, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Canceling Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony! Jay
You won’t regret this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! You will not regret this purchase. Best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nelly, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Xm5 review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level 10/10 but sound quality not as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VigneshG,
We appreciate your feedback. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm5/software/00278246. When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. Despite your concern, it's good to know that you still like your headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
New Sony Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They would be much better if they would fold. It is cumbersome to fit in my bag.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Citrus0808, We appreciate your feedback. The new WH1000XM5s were designed to be lighter and provide all day comfort. We also added 2 processors that control 8 microphones for unprecedented noise cancellation and improved call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide improved audio quality. The Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice. The changes made were designed to improve on our already well regarded headphones.
Again, we take your feedback seriously. We are sorry you are not fully enjoying the new model. -Craig
Live it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lobe itndndndjrnrnskkdksnwnwnzmxkfbdb dbbdbdndhddhdjdkd
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, Thanks for the perfect star rating! We're also glad that you love using your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are just ok… hurts my ears after extended play. Noise cancellation is average. AirPods Pro are much better in my opinion. Since you only get about 10 days to return, I am disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LoriC, We appreciate your time sharing your experience using the WH1000XM5. We regret to hear that these hurt your ears after extended play and noise canceling did not meet your expectations. Some reasons why your ears may hurt when putting on or wearing headphones:
1. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
2. How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.
3. The design may not fit your head and/or ears. They may be too big, too small, or too tight.
As for noise canceling, if the effect is not sufficient, we recommend following some troubleshooting steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good head phone. Like it. Sounds good. a little pricy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dua79, Good to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
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||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the review tjat reaches 50 minimum characters.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tetherhawk, We appreciate your time visiting our review section! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony. Jay
Nice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice product, good price, fast shipping would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Firecodeny1957, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. You pay what it cost. I really like it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheidaA, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product however I wish we could have a nice headphones cover
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeraldy, We're glad that you like these headphones. We'll take note of your feedback with regards to the cover. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
not for the average consumer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sorry to say but they are terrible, the sound is subpar, the ANC is controlled by AI, then they are super delicate, sweat will mess them up and the thing is they run hot, the earpads they are using go flat and make your ears all sweaty, just get yourself another pair of headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi carlos57, We are glad that you like the sound quality nd noise canceling feature. We'll take note of your feedback with regards to the earpads. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Gift Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift - they were a hit! Great color and feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThisGuy, Awesome gift! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
AVOID - WORSE THAN PREVIOUS GENERATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 star rating is for an overall step backwards from the XM4s. The band is flimsy, the clamping force fades quickly. The noise cancellation is arguably worse than the XM4s. The only thing that was better was the tough interface.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NdyaH,
Thank you for taking the time to share your honest experience with the WH-1000XM5. We truly appreciate your loyalty to the 1000X series, and we’re sorry to hear that this generation feels like a step backward for you—specifically regarding the headband design and clamping force. We’ve noted your feedback on the build quality, as it helps our engineering teams understand how the new, slimmer design performs in real-world daily use.
Regarding the Noise Canceling (ANC) performance, we want to ensure you're getting the most out of the "Integrated Processor V1." Since ANC relies heavily on physics, here are two quick adjustments that often resolve the issue:
- Ensure a Perfect Seal: The XM5s use a redesigned ear pad. If there is even a tiny gap between the cushion and your skin (caused by glasses, hair, or positioning), the ANC effectiveness drops significantly. Make sure the cups fully encompass your ears.
- Disable Adaptive Sound Control: This feature automatically adjusts ANC based on your environment. Sometimes it can feel like the ANC is "weakening" when it’s actually just adapting. You can turn this off in the Sony | Headphones Connect app to keep the noise canceling at its maximum, consistent level.
For a deeper dive into optimizing the noise canceling effects, you can view our official optimization guide here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We’re glad you’re enjoying the improved touch interface, and we hope these tweaks help the ANC performance meet the high standards you've come to expect from us.
Thank you for considering Sony!
Regards,
Dominick
Small cups
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cups a little small for my ears. My ears heat up after extended periods of use, even though it’s winter. I wanted to return, but I had exhausted the time on return policy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedI, We're sorry to hear about this. This is definitely not the experience we'd like you to have. There are various reasons as to why our ears hurt when putting or wearing headphones, such as:
- You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
- How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.
Ref: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have xb900 and they were the best ever, got xb910 wont say bass the same but ok, decided to buy 1 last pair and go all out im not even sure how i fully feel i really expected a lot more, im going to have to keep checking settings with this bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lakergirlaj,
Thanks for sharing your review and experience with the WH1000XM5. We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure to install the latest software of the headphones (via the Sony Headphones Connect app).
Sound quality may vary depending on the source content. You do have the option to adjust the Sony app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband love it, he used for workouts..........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Malbi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
Recommend!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Though my son can’t “hear” me now! Oy! :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sjbs, Thanks for leaving us such a great review on the WH-1000XM5! We are really delighted to hear your son is satisfied with the great noise cancellation and incredible sound quality of his new WH-1000XM5 Wireless Noise Cancelling Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. You deserve a pair of WH-1000XM5s for that! Thanks for choosing Sony! -Jess