Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Overhyped
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vegan leather feels cheap, sound qualiyy is good, noise cancelling is meh. Returned. Wouldnt buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Protian, Thanks for sharing your experience with us. We're sorry that you are not impressed with the headphones. We appreciate the feedback as it can help us improve in the future. We hope you'd still consider our products in your next purchases. Thanks and regards, -Craig
I want my XM3's.....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my XM3's to pick these up. Big mistake. I really wish I could get my old pair of XM3's back but had to buy a pair off ebay. The noise canceling in these XM5's is horrible compared to the XM3. Takes forever to cancel the noise because of the adaptive feature and even when it starts you can still hear people talking that I didn't hear in my XM3's. Used these on a plane last week and was so disappointed. Oh, and even when they work, don't yawn or move your head because then the noise canceling shuts off and it takes time for it to kick back in. Not sure if they will fix in a firmware update but I am not taking a chance. Heading back to Best Buy today to return these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheB,
We're sorry to hear you are not satisfied with the noise cancellation and you're considering to return the product. If the Noise Canceling effect on the WH-1000XM5 headphones changes automatically, it is because of the Auto NC Optimizer feature (optimizing the Noise Canceling function automatically), the Noise Canceling effect may change depending on the conditions or how you are wearing the headphones.
For example, the following may cause the Noise Canceling effect to change:
• Going down the stairs, eating, drinking, or speaking loudly
• Touching the headphones
• The headphones move or slip slightly
Additionally, when the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
If the effect of noise canceling is not sufficient, please refer to the steps and guidelines from this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance regarding your concern and you still have the unit, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing headphones just wish the quality was a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alghasimou, Awesome! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Blocks a lot of noise in noise canceling mode. Better than Bose for blocking low frequency noise. A little large and heavy compared to on ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaceTimemusicstudent, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light comfortable with great sound. Noise reduction is stateof the art
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trueblue, Awesome! We're glad that you are enjoying the sound quality, comfort, and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best wireless headphones I've ever had, a step above the XM4s, and on sale worth the extra $50
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Stay away from Sony XM5’s!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very flimsy design. TONS of reviews regarding the right ear piece breaking and Sony not standing behind the warranty. Funny though, they’ve now changed the design on the WM6. While Sony usually makes decent products, their customer support and lack of playing well outside of their ecosystem is completely frustrating. I will probably never buy another Sony product and wish I had gone Apple or Bose, instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigdR, thank you for sharing your concerns regarding the WH-1000XM5 headphones. We sincerely apologize for any frustration you've experienced with the design and our customer support.
Please know that your comments will be taken into consideration as we work towards enhancing the quality and reliability of our offerings.
Thanks for considering Sony products. We appreciate your feedback and hope to have the opportunity to restore your confidence in our brand.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Great quality sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Was a gift and so far they are as expected. I did also get the warranty just in case!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amp123, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
The other reviews must be fake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely terrible. I don’t know what corporate boot the rest of the reviews are licking but these are the worst noise canceling headphones. I’ve got everything set up on the app to have them cancel out the most noise as possible but I can still hear the guy on the other side of the room smacking on chips, and I can even here the kids skate boarding two floors down, outside. Plus, the head band is not comfortable and hurts to wear for more than 20 mins. Returning these as fast as I humanly can.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JackS,
We’re truly sorry to hear about your experience with the WH1000XM5 headphones. Noise canceling should be top-tier, and comfort is essential for long listening sessions.
For the noise-canceling issue, you may want to ensure Adaptive Sound Control is turned off and adjust the NC optimizer for your environment. Here’s a detailed guide on optimizing noise cancellation: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Regarding comfort, adjusting the fit or extending the headband can sometimes help alleviate pressure points. Here are tips for a more comfortable fit: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Steer clear, want quality? Go for Bose or Apple
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away, build quality is poor, quality control bad and customer service even worse. My headphones barely lasted me a year of very minimal use. Within a few months I started having issues with the headphones automatically playing tracks, forwarding tracks, ending calls, muting me, etc. once it got a little heated. By the end of the year, the headphones wouldn’t last 15mins before the issues started happening. I had purchased the headphones in May, 2022 and reached out to customer service in June 2023. I was told that my headphones are out of warranty but as a courtesy, they’ll give me an exchange. I got an email to upload the receipt which I did, and the next day I got the email that my warranty has expired. The build quality of these headphones is absolutely terrible, and I wouldn’t want to deal with customer service that tells you different things altogether. Bye bye Sony, not falling down this trap again and will not recommend anyone to do so either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waqas,
Thank you for your time this review. We are very sorry to hear what happened on the headphones. This is definitely not the experience we want you to have with our products. We always aim to deliver a great experience, and we are gutted when don't meet expectations. We'd like to help and do the best possible for you.
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a few months have connection problems. Not recommended!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesS, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of your Sony unit. This is not always the case for our Bluetooth headphones. We'd like to turn your opinion around regarding our WH1000XM5. Set the headset to “Priority on stable connection” using the Sound Connect (formerly “Sony | Headphones Connect” app.) Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
You can also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
Please make sure that your headphones have the latest firmware update. You can check for updates using the Sound Connect app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Amazon headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon headphones! Better than Apple ones, noise canceling is amazing, I can't hear no background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RubieA, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Questionable Build quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review specific to headphones and not best buy. The headphone hinge supporting the left cup came off. Sony support was apalling as the customer rep kept insisting that they were not responsible for the make of the product. For a $400 product, Sony claims no responsibility on build quality. I like the sound but the build quality is questionable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RC4614,
Thank you for your review, and we are really sorry for the inconvenience. It is unfortunate that you are having an issue with the left hinge of your headphones. This is definitely not the experience we wanted you to have with our premium headphones. We'd love to know more about what happened and help you out. Please email the information below to socialsupport@am.sony.com so we can review your file on our system and best assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We are looking forward to your message.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Love the noise canceling feature
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the noise canceling feature and the 360 audio is cool too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi h2opolo214, we're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is better than the xm4’s, sound quality feels superior
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezequiel, Awesome! We're happy to hear that you are enjoying the audio quality of your XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
sounds great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation is perfect! really helps for when working out. best headphones ive bought so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gigi, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Big step down in almost every way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a huge fan of both the wh-1000xm3s and wh-1000xm4s, but the wh-1000xm5 are a massive step down from both of those on every front. The sound quality is worse. The ANC is close to ineffective. And above all, they are extremely, EXTREMELY uncomfortable to wear. They no longer fold (no real reason, just change for the sake of change), meaning that the fit is also less customized. They're just rigid and hard and hot, and that's it. The ear cups are also now inexplicably super-long and narrow, so they rub against the sides of your ears constantly but also do not provide any support whatsoever, nor do they actually even close over your ears, hence the gigantic drop in ANC capabilities. Then the headband is massively thicker than past models and is positioned in a way that forces it against the top of your head incredibly hard--and because those ear cups are twice the length of a normal ear and only about 1/2 as wide, they do nothing to stop the super-hard headband from angrily digging into your scalp. I can wear the wh-1000xm4 for hours at a time without discomfort, even all day sometimes, but these things HURT very badly after about 5 minutes. I really do not understand what Sony was going for here, since my head and ears are normal and human-shaped, not like whatever monstrous lake creature these are designed for. And Sony, how are you STILL so bad at touch control, after how many generations now? It gets triggered when it shouldn't and doesn't work when it should. And even if you TURN OFF touch control, anytime you touch them--like, say, you need to constantly adjust the heinous fit--these stupid things makes a "BING" "BING" "BING" noise over and over again until you want to take them off and smash them to bits with a hammer. And you'll be adjusting them constantly because, again, they are SO INCREDIBLY UNCOMFORTABLE to wear. I'm so disappointed by these. I was excited to get the next iteration after the 4s, but they are possibly the worst earphones I've ever bought (aside from Sony's equally disastrously designed and uncomfortable WF-1000XM3 earbuds. What is going on over there?) Color me baffled by the rave reviews these things are getting because they are THE. WORST.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tscoot, we are sorry to hear that the WH-1000XM5 did not meet your expectations. We'd love to help and troubleshoot the issues that you are experiencing and make this a better experience for you. In the meantime, ff the effect of noise canceling is not sufficient, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=comfort
For the sound quality, https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help and provide further assistance? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Too high priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid 340 dollars for price of 250 dollar in Amazon for Sony XM5 headset, and also I had asked for black one and sales guy packet blue one :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Santhosh,
Thank you for choosing Sony.
We sincerely apologize for the inconvenience you've experienced with the Sony WH-1000XM5. Your feedback is invaluable to us, and we will use it to enhance our shipping procedures. We understand how frustrating it can be to receive the incorrect color, especially after selecting the black option. We suggest reaching out to Best Buy's customer service to request the correct color that you originally ordered.
Best regards,
-Fred
- Pros mentioned:Sound quality
Uncomfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, and they have great noise cancellation. However, I gave them a low rating because the ear cups are very shallow, which makes them very uncomfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GLB6, while we're glad that you like the sound quality and noise canceling function, we regret that you find them uncomfortable. This is definitely not the experience we'd like you to have with our products.
Our XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Get the M4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d recommend going with the M4. These will run your ear and produce much more moisture than the previous model. I’m not a fan
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaceyJ, thanks for choosing and purchasing our product. We understand your feedback regarding the earpads of your Sony unit. We would like to turn your opinion around regarding the WH1000XM5. Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Please check this link for more information on wearing the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=earpads
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl