Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Broken after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a year and a half of owning these the headphones have broken at the hinge point. I’m very disappointed in the quality and durability for the price I paid. My Bose headphones lasted for well over 8 years with the same regular wear, but I thought I would try something new since I liked Sony’s technology and they seemed to be on par with the sound quality of Bose, my mistake. Would not buy these again. 6 months out of warranty, and I’m out $400 and another piece of technology is headed to the trash. Don’t get these, go with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosieH,
Thank you for your time writing this review. We're sorry to hear that your headphones headband hinge is broken. This doesn't happen often and definitely not the experience we want you to have. We'd like to help and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Battery life, Sound quality, WeightCons mentioned:Portability
Incredible if you don't mind that they can't fold
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -Rich in features -Can charge the battery from 0% to 100% in less than an hour with a 45W PD charger. -Excellent transparency mode -Lightweight -Touch panel is more responsive -Long 30 hour battery life with noise cancelling and high resolution audio (LDAC) on. -Settings save on the headphones including EQ Cons: -No longer collapses to smaller size -No wind reduction ambient mode -plastic construction still prone to creaking The XM5s are an addition to Sony’s 1000X line of headphones with 2 undeniable improvements over its previous generations and those are its microphones and its battery charging capabilities. The rest are pretty subjective when compared to its previous iteration, the WH-1000XM4, which is a good thing that Sony is still keeping this model in the market. CONSTRUCTION/DESIGN: It’s still made of the plastic similar, if not the same, as the XM4. Unfortunately, I’ve found this material to be prone to creaking ever since the XM3. After 5 days of wear my once silent XM5 began creaking whenever I move around while wearing them. It did go away 2 days later, but I wouldn’t be surprised if it returned. The black version of the XM5 is prone to showing fingerprint stains a lot more easily than previous versions. The cushioning is made of a different material from previous generations that feels more comfortable on the skin; smoother, less abrasive. The size of the cushion is less thick than the XM4 but I didn’t find it less comfortable. They still sweat up the ears on a warm day or after extended continuous use. The headphones’ length adjustment is via stepless plastic rods so you’ll no longer hear clicks when adjusting them. Unfortunately, the ear cups no longer collapse to a smaller size for portability. They’ll still swivel, but when rested around your neck, the ear cups will swivel facing up. The proximity sensor is no longer visible but it’s still there in the left ear cup. The XM5s do not have any water or sweat resistance, and the included written materials advise users not to work out with them. SOUND: The XM5’s sound is easily the most balanced since the XM2 going away from the bass-heavy and generally muddy sounds of the XM4 and especially the XM3, without losing much of the punchiness. It’s a cleaner-sounding bass. The default sound is Sony’s typical warm sound but thanks to the customizable and responsive EQ using Sony’s Headphones app, you can change this to get a more neutral sound. The EQ settings save directly on the headphones themselves so the sound will stay that way no matter what device you connect to, until the next time you change the EQ settings from the app. I always struggle to describe sound quality because I’m not an audio expert, but music of all genres sound great to me on the XM5. Supported codecs are SBC, AAC, and LDAC. Like with the XM4, AptX is not supported. This may not be a huge deal if you’re using the headphones on Apple, PC, or newer Android devices as they’ll support the theoretically best option for those. While I didn’t experience any latency issues with videos except one time with YouTube (turning headphones off and on again fixed issue), I did for gaming. NOISE CANCELLING: The XM5 still lives up to being one of the best in the market for active noise cancelling headphones in its price range. When compared to some of its competitors using their demo display at my local store, it’s embarrassing to hear how much better the XM5 was. At the same time, it claims to have the best noise cancelling yet with the help of 2 processors. I still own the XM4 and to my ears, the XM4 still does a better job and cancelling noise than the XM5. However, when record the sound inside the earcups with noise cancelling on using a tiny microphone for both the XM4 and XM5, to my surprise, the XM5’s do produce lower decibels of sound than the XM4. I’m no expert at this, but if I had to come up with some sort of explanation I think it may be because the XM4 produces a more apparent white noise sound that’s mostly absent on the XM5. While this white noise helps mask outside noise better for my ears, it still does attribute to noise volume. The noise cancelling on the XM5 produces a much cleaner sound with less cabin pressure. The XM5 also has an active optimizer that uses the mics to assess your surroundings and change the noise cancelling characteristics accordingly. My issue with it though is it doesn’t work the way you want it to sometimes. I can tell it’s working when I hear the sudden changes with no music playing. The easiest way I can get it to noticeably work is by turning the air conditioner on. As I move closer to it, I can hear the noise cancelling change like a flick of the switch. I also feel a change in air pressure with my ears. One way of resetting this is by going into transparency mode. But there are times when the noise cancelling changes to make it sound worse and allows the noises that I consider more annoying, to be more easily heard. I liken the auto optimizer as an audio version of a camera’s auto focus. Sometimes it focuses to a noise cancelling profile I wasn’t aiming for. You have no control over the auto optimizer, not even from the app. What shines is the ambient mode, which is customizable to 20 levels with 20 allowing the mode outside sound. It almost sounds like you’re not wearing any headphones at all, or perhaps more accurately, wearing open back headphones. I feel comfortable enough to wear them while watching TV and talking to people. The bad? Wind Noise Reduction is now missing from the Ambient mode settings. And no, the XM5’s noise cancelling isn’t effective enough to eliminate wind noise. FEATURES: *Speak-to-chat allows you to enter ambience mode with the “Focus on voice” option on automatically whenever you speak. While it’s supposed to make you hear voices better, “Focus on voice” option does so at the expense of making the environment sound less natural and your own voice sound muffled. Unfortunately, with Speak-to-chat there is no way to enter ambience mode without the “Focus on voice” option. This mode also isn’t great to have on if you’re the type of person that likes to sing along to the music while listening to it as that would activate Speak-to-chat. *Covering the right ear cup with your palm enters Ambient mode in its max 20 setting, as long as it stays covered. It returns back to the mode you were previously in once you uncover the right ear cup. This is convenient for times when you want to be alert of your surroundings for a brief or sudden moment. *Multipoint allows the headphones to connect to 2 different devices at the same time. Unfortunately, this still won’t work with the LDAC codec. *Automatic Power Off allows the headphones to automatically turn off after a certain period of time when you aren’t wearing your headphones. *”Pauses when headphones are taken off” allows you to do just that. While they are taken off, the touch panel is disabled as well so it prevents accidental inputs. Wearing the headphones again will unpause. This is all provided that the app that’s playing supports pausing. For example, it won’t work with watching live channels on the ESPN app. *Quick Access is the replacement of the Custom button function of the older gens. Double-pressing or triple-pressing the NC/AMB button allows you to assign a Service function to it. Unfortunately, it’s essentially a beta with these headphones since the only service that works for it is Spotify. You can’t even assign a voice assistant to this button anymore. The voice assistant is accessed by press-holding the right ear cup. *Voice assistant: When set to Google Assistant and Alexa you will still need to be connected to a device with these apps as they cannot be used with the headphones alone. The XM5 just natively supports them to allow faster responses and the ability to read your notifications out to you. You can also use it for any other voice assistant, but it is basically just a Bluetooth audio extension of your phone and slower. CONNECTIONS: *Bluetooth 5.2 *3.5mm audio: works without battery use but without noise cancelling/transparency, and works with battery to use powered functions like noise cancelling/transparency. Bluetooth functions do NOT work while wired, so you cannot use microphone. Inline wired microphones will NOT work because jack doesn’t support input. *USB-C for charging only; does NOT support USB audio. CHARGING: I used a Samsung 45W Fast Wall Charger and to my surprise I got way better than advertised results! 3 minutes of charging gave me 3 hours and 50 minutes of LDAC playtime with noise cancelling. Charging from 0% to 100% took only 52 minutes. I dramatic improvement from the XM4 which took 2 hours and 50 minutes using the same charger. Battery Life: I got 30 hours of battery life with noise cancelling using LDAC while playing a 24-bit FLAC album on a loop. So their battery claims are accurate; not an oversell or undersell. I'll miss the portability of the XM4 but the incredible charging time of the XM5 and the amazing transparency mode is what seals the deal for me. Ambient mode has NEVER sounded this good and natural on a Sony noise cancelling headphone, and very close to a leading competitor known for having this quality. Highly recommended if you don't mind that it can't fold anymore. My biggest concern is its durability over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KusMoG,
Thank you for the feedback. We really appreciate the time you took to share so many details about your experience with the WH-1000XM5. We're happy to hear you enjoy the industry leading Noise canceling feature and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Very Good - Big Size for Travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all good except they would be much better for travel if they collapsed like the previous models
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JRP1, Thanks for your feedback and insights. We're also sorry if these headphones don't fold or collapse. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second pair. Sound quality is better than my Bose 45. Has deep bass and clear vocals. Noise cancelling works great, I fly a lot and when these are on, I don't hear the engine noise and fall asleep quickly. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kensirey, Awesome! we're glad that you are enjoying the audio quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Beautiful Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are the best and I use them for calls all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDad69, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There headphones are the best. I dont have a single complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. The noise cancellation is out of this world and the app for them make customizing the already amazing audio quality fit your audio profile. 10/10 best noise cancelling headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mxrki, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Maximum of 4 hours before ears feel smashed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not the most comfortable for constantuse. Not a every day carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CherylA, We're glad that you like the sound quality. We're also sorry if your find it not an every day carry. We value your feedback as it help us improves our products. For comfortable use or listening experience, you can adjust the headband slider to get the best fit. In addition, please refer tot he link below if your ears hurt when putting on or wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Not for the price to expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really picky with headphones. These weren’t loud or had enough bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Srgg, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to download and install the headphones connect app as you can take advantage of using the EQ to customize the settings of your headphones to fine-tune your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. For further assistance, please email us at socialsupport@am.sony.com. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things were...overpriced and had awful audio quality. Louder music or gameplay made the audio crackle on them and the built in mic was a joke, my friends said I sounded like I was trapped in a tin can. Returned them and got a pair of Logitech for $200 cheaper. They refused to connect to my bluetooth as well without an adapter. They did block noise so I guess they weren't wrong about that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JennaL, We regret to hear that the audio and mic quality did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have.
We have some recommendations to troubleshoot audio/sound related concerns available on the Help Guide. For future reference, please check our support website or the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
HEADPHONES
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for an older set of earphones no longer working well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elliott, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony headphone review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No noted issues or concerns at this time, nice headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding headphones, would recommend for purchase .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bengoyo, We're very happy to hear this feedback! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last a long time and appear made of durable material.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumos45, Great! We're thrilled to hear you like the amazing build quality of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I’ve read about these headphones and I have yet to be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSuser,
You made the right choice! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can hear background sounds. They aren’t terribly loud but I can hear them. I wish I had putchased another beand. Can't return these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kaayla,
We’re truly sorry for the inconvenience you’ve had with our product. We understand how frustrating it can be when a product doesn't meet expectations. Your feedback matters to us, and we’d like to help resolve this.
To address the issue with the background noises, you can try the following steps:
Confirm that your headphones are running the latest firmware version. You can check this link with more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Use the Sony | Sound Connect app to adjust the noise cancelling settings. Specifically, make sure that the Ambient Sound Control is properly set or fully deactivated if necessary.
Ensure there are no other devices causing interference with the Bluetooth signal. Moving to a different location may help identify if the issue is place-related.
If the steps above doesn't resolve the issue, you can initialize the headphones to restore factory settings. Open this link to check the steps for this procedure: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6366 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET
Thanks for choosing Sony.
Best regards,
- Stephanie
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should. Good purchase. Came in at the right time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayKy, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kid loves it, great product for the price compare vs other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanD, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The sound quality leaves much to be desired\
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality leaves much to be desired—it’s noticeably worse than other headphones in the same price range. Thank you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SergeiA,
Thank you for reaching out and sharing your feedback regarding the sound quality of the WH-1000XM5 headphones. We’re sorry to hear that you're experiencing these issues. We're here to help. For further assistance, we strongly encourage you to reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We truly value your input as it helps us enhance our products and services.
Best regards,
- Stephanie
- Pros mentioned:Comfort
Honest review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is comfortable but the sound is not as good as people said on youtube or reviewer, I had a few bose and bower watkins before and their sound is good, compare to this headphone, this headphone is 5 years behind, I really dont recomend this headphone, I had it less than 24 hours and I send it back coz its really bad
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelS,
Thank you for sharing your feedback regarding the WH-1000XM5 headphones. We’re glad to hear that you found them comfortable.
We understand how important audio performance is. Our team is continuously working to improve our products. Your insights are invaluable in that process.
Thank you for giving the WH-1000XM5 a try, and we hope to have the opportunity to serve you better in the future!
Best regards,
- Stephanie