Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Can you hear?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent not great. Volume isn’t great. Falls off the head. If you just sit like a potato, it will stay on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WhatAwaste,
Thank you for your time writing this review. We're sorry to hear if you feel that the volume is not great and if the headphones is falling off your head. Allow us to help make this a better experience.
Depending on the connected device, the volume may not sync with the headphones. If this is the case, you may not get the desired volume by adjusting the headphones volume. Try using a combination of the headphone volume and the volume of the connected device. Note: If you use the Sony | Headphones Connect app users, adjust the volume on both the app and the connected device.
If the headphones is falling off your head, this may be resolved by wearing the unit properly.
Check the left and right units of the headset.
Extend the slider to its full length before putting on the headset.
Put on the headset with the earpads fitting snugly over your ears.
Adjust the slider to a length where the headband touches the top of your head
Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
High Qualirt
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling, haven’t had any issues with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarrettB, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and get the version before this, these snap very easily at the hinge, I’m not hard on any of my belongings, Sony treats it as a personal misuse but if you look online there’s so many cases. It’s an obvious defect, so unless you get the warranty it’s not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Denise,
Thank you for considering Sony products.
We sincerely apologize for the issue you've experienced with the WH1000XM5 headphones. This is certainly not up to the quality standards we strive for, and we understand how frustrating it must be to encounter hinge problems despite careful use. Please be assured that we take your concerns very seriously and will forward your feedback to our dedicated Sony team for thorough review as we continue working diligently to improve our products. We understand how important it is to have your WH-1000XM5 headphones in perfect condition.
To assist you, we have partnered with our authorized parts provider, Encompass, who offers an affordable and reliable repair service specifically for the WH-1000XM5 model. Should you need repairs, you can contact them directly:
- Phone: 1-866-835-1146
- Email: service@encompass.com
- Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
Left Unimpressed
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I was very excited to get these, but left unimpressed. Ended up returning and going with Beats again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JAndrew,
Thank you for sharing your feedback with our Sony WH1000XM5. We regret to hear that you are not impressed and had to exchanged the XM5 with other brands. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We hope you will still consider Sony again in your future purchase. - Marco
Not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not comfortable to wear. Unfortunately. My son really wanted them for Christmas. Had to return to my local Best Buy store. Return process was amazingly easy. We went with the Apple AirPods 4th generation. Hope my son likes these?!?!?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonM,
Thank you for the feedback. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sound deadening is amazing. Better than Bose all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcus300, Awesome! We're glad that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Portability
The headphones to beat.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply put, these headphones are, in my opinion, second to none. The noise cancelling they offer rivals (or beats) anything on the market. They sound amazing, and they are very comfortable to wear, even for long periods of time. The touch and software features are excellent, and very easy to use. Setting up the active noise cancelling takes no effort on your part. It just works. On top of all of that, the ability to connect to two different Bluetooth devices at once is very convenient. I connect to my phone to get text notifications, which I can then reply to using the Google Assistant, while still being connected to my PC to do video editing work. I have been wearing these for many consecutive hours at a time and they have not bothered me at all. The battery life has been excellent as well, lasting me several days of work (and listening to music and/or replying to texts). I think I'm even getting well over the 30 hours of use they advertise. The fast charging is also super impressive. You can get around 3 hours of charge off of about 3 minutes of charging. Which is just crazy. I think my only real complaint is the lack inability to fold these up like the 1000X-M4s. The case is a little bulkier than the previous model because of this, but it's not significantly bigger. Pros: Superb sound quality, very long battery life, excellent active noise cancelling, very comfortable (even for long sessions), easy setup, great features Cons: Unable to collapse/fold up, a bit on the pricey side
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dustinw, Awesome! We're happy to hear that you like the sound quality, comfort, noise canceling function, features, and ease of use. We're sorry if headphones cannot be collapse/fold. We'll take your feedback very seriously and will pass this to the appropriate department here at Sony.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Volume
Pretty good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They may not be very loud. However living in the city these work wonders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iisic, Great! We're thrilled to hear that you are enjoying your new headphones. You can also adjust the volume level of the connected device to get the desired loudness. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Hurts my head
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top of my head hurts when I wear for around 15 minutes, even I adjust the headband.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cccc, We are sorry to hear about that the top of your head hurts.
This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. With that being said, we'd love to help you and troubleshoot your problem and hopefully turn your experience around.
There are different reasons why your ears may hurt when putting on or wearing headphones such as:
Under certain environmental conditions, especially when the air is very dry, it is not uncommon to experience a slight static electricity discharge or mild shock when your body comes in contact with another object, in this case the ear buds touching your ear(s). The energy from this natural discharge is extremely small and was not generated by your product but rather a natural environmental occurrence. There is no safety issue with the product itself.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt. Note: You may need to limit your headphone usage.
Ref: https://www.sony.com/electronics/support/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have owned I would highly recommend them to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ron62, Amzing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Price
Too high priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid 340 dollars for price of 250 dollar in Amazon for Sony XM5 headset, and also I had asked for black one and sales guy packet blue one :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Santhosh,
Thank you for choosing Sony.
We sincerely apologize for the inconvenience you've experienced with the Sony WH-1000XM5. Your feedback is invaluable to us, and we will use it to enhance our shipping procedures. We understand how frustrating it can be to receive the incorrect color, especially after selecting the black option. We suggest reaching out to Best Buy's customer service to request the correct color that you originally ordered.
Best regards,
-Fred
Worst Headphones I Ever Owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Bose before this and thought I would upgrade. Moving to Sony was the worst mistake I made. It cannot do simple things and is constantly having issues. They over engineered with to a point basic needs are not met. Constantly pausing audio or starting audio without being prompted to. I even looked up and turned off all their fancy settings. Still issues. I would not buy Sony ever again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tunion360,
Thank you for considering Sony products.
We're sorry to hear you're having trouble with your WH-1000XM5 headphones—this isn't the experience we want for you. We'd like to get this sorted out as soon as possible.
To fix the issue, please try these three steps:
Update the firmware: Make sure your headphones are updated to Version 2.4.1. You can find the update and instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the headset: Follow the steps to reset your headphones here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize the headset: If the problem continues, try restoring your headphones to their factory settings using these instructions: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the issue continues, please email us at socialsupport@am.sony.com. Your headphones are covered by a one-year limited manufacturer's warranty, and we'll be happy to assist you further. When you write, please include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to assisting you.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awsome gift idea
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gift idea for someone that loves listening to music! Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoubleA, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Comftorable!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have such a great sound. I can’t go a day without using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi daniela, We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable but sound is not loud at all. Not worth the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErickG, thanks for choosing and purchasing our product! Good to hear you are enjoying the comfort of the WH1000XM5. We understand your feedback regarding the sound level of your Sony unit. We'd like to turn your opinion around regarding the WH1000XM5. Please turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. You can follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/search/search.html?search=low%20sound
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing as well as the transparency mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Awesome! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing!! I would recommend it to anyone who likes music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sone Flagship Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound, the interface, it's all great! Amazing headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek, We're pleased to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very nice noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could barely hear the outside noise when I am on an airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrisYang, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Stay away from Sony XM5’s!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very flimsy design. TONS of reviews regarding the right ear piece breaking and Sony not standing behind the warranty. Funny though, they’ve now changed the design on the WM6. While Sony usually makes decent products, their customer support and lack of playing well outside of their ecosystem is completely frustrating. I will probably never buy another Sony product and wish I had gone Apple or Bose, instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigdR, thank you for sharing your concerns regarding the WH-1000XM5 headphones. We sincerely apologize for any frustration you've experienced with the design and our customer support.
Please know that your comments will be taken into consideration as we work towards enhancing the quality and reliability of our offerings.
Thanks for considering Sony products. We appreciate your feedback and hope to have the opportunity to restore your confidence in our brand.
Sincerely,
Estefany