Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Returned the mx4’s for these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the MX fours about two weeks ago and found out that these came out right afterwards. Thats my luck . After watching some reviews I didn’t know if it was worth returning thexm 4s and paying the extra $50. However having used both recently, I really feel these are in a Different class. They sound better, they are 1 million times more comfortable, and the active noise canceling is much much better. The difference in sound quality isn’t major and probably not worth $50 difference but the comfort and ANC Are worth that at least.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan, We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Best EQ set up in a headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very light headphones and yet very durable, it comes with a very strong case easy to carry them in a bag. The headphones jack allows me to use it with professional equipment to get the best sound out of them. The built in EQ is just perfect and I can adjust them based on the type of music i listen to or podcast. The noise cancellation is perfect, the phone call quality has improved tremendously, people can hear me very clearly because the eight microphones cancel all the outside noise. Just buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
worth the hype for a better price than apple.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these – super comfy on the head/ears even with earrings. Battery life is great, especially if you're used to older airpods which only have a 2hr life span. I use these for several hours every day and I only need to charge once every 7-10 days, if not longer. The "silver" color label is misleading – it's a lovely color but these are really more of a stone or light taupe with a hint of metallic shimmer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpaley, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, the battery life it unmatched. They block out background voices while on a call. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD,
Thanks for this fantastic review!
We're thrilled to hear you highly recommend the WH-1000XM4 headphones. It's great to know you're experiencing the unmatched battery life and that they effectively block out background voices while on a call. We really appreciate that you've taken the time to share such a positive feedback and strong recommendation!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
THE BEST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm truly in love with these headphones!!!! So comfy and lightweight, unimaginable customization to match your listening preferences. The Sony Connect App is also feature-rich to make your listening experience as personalized as possible. I can barely hear myself typing on my keyboard with no music...music on and you're in your own hyper-focus, productive world. You can't go wrong with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Amazing Headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. Great sound quality, pretty great noise cancellation, and very durable. Also has a good battery life. Highly satisfied!! Worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amber, Awesome! Thank you for your fantastic 5-star review of the WH-1000XM5! We're thrilled you love the sound quality, noise cancellation, durability, and battery life. Your satisfaction means the world to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
The goat is back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best ANC headphones on the market I have tried everything from Bose to the AirPods max and these are the lightest and the most comfortable by far. The sound has also improved a ton over the last gen with the new carbon fiber drivers and the app is incredible and offers great features and customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chiii,
We appreciate the 5-star rating and we're glad you like the comfort and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Comfort, Sound quality
Better then others on market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great however they lack a few things. They lack sweat resistance and ways to be more stable while running and working out, granted they aren't meant for that really but if I'm spending a few hundred for these I would like to think working out wouldn't be a problem. Sound great and feel nice on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnG,
Thank you for sharing your review with us! We are glad that you like the sound quality and comfortable fit of your WH1000XM5. We appreciate your feedback with regard the sweat resistance and stability the headphones. Please note that these headphones are not waterproof. Be careful when using the unit in the rain or snow, or in humid locations. When wearing the headphones, we suggest to adjust the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. Sony values the opinions of customers and is always striving to provide the best experience possible. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Sleek headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sounds high quality. Noise cancellation button provides flawless on the go noise configuration changes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieA,
Thank you for the great review! We're glad you're enjoying the comfort and high-quality sound of the 1000XM5 headphones. The noise cancellation button really does make it easy to adjust on the fly, perfect for any environment.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Comfort, Weight
Sony - WH1000XM5 Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortably constructed. Light weight. Plush soft cushions for an air tight fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NICE! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Battery life, Sound quality
A good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before a long flight, and the active noise cancelling alone made it worth the buy. These headphones are excellent - the buttonless control took a bit to get used to, but once I did, it was very smooth to control everything with just a touch. Battery life is also very good! Definitely would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user377758,
You made the right choice! We're glad that you like the noise canceling function, touch controls, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality, really good noise canceling, with only minimum leakage in really loud environments (on a plane). comfortable to wear for long periods of time, but I get a little sweaty on the padding if I wear them without a break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user674622, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Superb Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are outstanding in every way. They have superb sound, are easy to use, and are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertR, Thank you for the 5 stras! We’re so glad you’re enjoying the Sony WH1000XM5 headphones! It’s wonderful to hear you’re loving their superb sound, comfort, and ease of use. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Yes to noise cancellation, no to disconnection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the noise cancelling works, yes it’s comfortable. However, it is SO TOUCHY. If I cough, it disconnects, if I turn my head, it disconnects, even when I’m sitting still doing absolutely nothing, it finds a way to disconnect. I don’t know if I got a defective device since the reviews for this product is amazing, so I have no clue. It is somewhat disappointing. The app is up to date, and this was a gift back in March, so even if I wanted to return it and get a new pair, it probably wouldn’t work. I have AirPods but those always fall out, and when working out, I wanted something noise canceling that will stay in place. Well I got that, but I have to deal with disconnections all the time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaP,
Thank you you for your time writing this review. While we are glad you like the noise cancellation and comfortable fit of the WH1000XM5 headphones, we're sorry to hear some issues that you are encountering with the unit. Let's work together and troubleshoot the problem.
Please make sure to wear the headset properly. In order to prevent the headset from reacting incorrectly, stop music playback, making and receiving calls, and other operations cannot be performed when the headset is removed, even if you tap the touch sensor control panel. Also, if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting the wearing detection function to not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
Please refer to these links below with additional steps to troubleshoot Bluetooth connection issues:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
https://www.sony.com/electronics/support/articles/00204483
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Comfort, Sound quality
you can love the sound or how they look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok.Yes, they are expensive but you do not buy them every day. They are exellent in any point...how they look, confort, and ofcourse,more important sound. The best in the class for me. I bought for my daugther,and now we have a little war time to time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomthecat, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used headphones on 6hr flights to and from Maui. Was nice to have noise cancellation, music/movie sounds was crisp. Comfortable on ears/head the whole time. Just had to get use to remembering functions to turn up volume or skip songs, pretty easy to figure out. Paid for expedited shipping but it arrived 2 days late. Good thing not was before the trip!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user794544, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and noise canceling while weighing only 8 (ish) ounces. Not intended for gaming but with a wired connection and a mic it works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user886931, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Better than Beats Studio Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son to replace the 3rd pair of Beats that kept breaking. He loves the stability, adjustable bass, and real noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaA, We're pleased to hear that your son is enjoying his new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Love these!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, they’re extremely sound proof and tune everything out around you even when there’s no music playing. Battery lasts a long time as well, and I’ve been using them pretty much all day long for the past month and a half.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Love these headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver an immersive audio experience with crisp highs and deep bass, boasting a comfortable design that ensures so I can wear them for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user263423, We're glad to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin