Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones with minor flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in terms of sound quality and noise canceling. Down sides are can hear some creaking and ears get hot in about 20-1 hour
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayc, Thank you for your honest review! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noice canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter for Christmas and she loves them. She's in her Master's program and says these really cancel out the noise and allow her to study. She highly recommends them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user212458, Awesome gift! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Weak ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound good and are comfortable, but the ANC is not very good. Sony made a terrible decision to limit the ANC on these headphones. Even if you turn off adaptive ANC, you still don't have full control over the level of ANC. I just want to have maximum ANC all the time, but Sony does not allow that. In quieter environments the ANC is weakened. There are quite a few threads on Reddit about this issue, but Sony still hasn't fixed it. The ANC on Bose & Apple headphones is so much better than Ssony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GavinC, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have an issue with the noise-canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony - WH-1000XM5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless noise canceling headphones. Sound is wonderful quality. Ordering and quick delivery was top notch and fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user868594, Excellent service! We're also delighted to hear that you like the noise canceling and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Not for heavy use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones at my local best buy about six months ago and ended up using them almost everyday during that time, I’m talking atleast ten hours a day and even sleeping in them. At the four month mark, I did notice the band/head piece began to bend, which probably wouldn’t have happened if I either used them less or the band was a bit thicker. Either way, they broke. I’m not saying don’t buy these headphones, they’re absolutely amazing in every other way, just not for heavy use. If I needed these for the occasional use, they would’ve been top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Courtney, We regret to hear about what happened to the headband of your Sony WH1000XM5. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance with this issue, contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Sound quality
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best headphone I've purchased. Much better sound quality than the Air Pop pro Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelTamDon,
Excellent choice! We're happy to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Your satisfaction with the amazing sound quality of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Money well spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones were the best $300 i have ever spent in my life 10/10 world recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user828624, GReat! We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife. She loves them. Great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, We're glad that your wife loves her new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best study purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for school! Best tool for studying in busy cafes, library’s, and study rooms at school. ;)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudreySolarz, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling for daily normal use. Though louder and heavier noises will get through. It sounds really good and you can adjust the sound qauality based on your preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user257778, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality
Great purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a Christmas gift for my spouse. Great quality and noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user294894,
Awesome! You've made a great choice! We are thrilled to know your satisfaction with the amazing quality & exceptional noise canceling feature of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Rvw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy controls, although takes some getting used to. Better price than similar devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user308631, We are happy that you like the sound quality and controls of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
Update is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still prefer the previous versions, but these are great as well in their own right!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionneM,
It’s rewarding to hear that you find the WH-1000XM5 headphones great in their own right!
We appreciate you giving the latest version a try. We are always working to evolve the design and performance, and we are glad that even as a fan of the previous models, you still recognize the quality and innovation in the XM5.
Thank you for your support and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Top notch quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality .....exactly as advertised. Ultimate value for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user260972, we're happy to hear that you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. Everything about them, the look, the sound, quality all top tier. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KassandraC, That's amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Head phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The best sound I have ever had from a set of headphone's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianT, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones the noise cancellation is so good no audio leaking these are now my go to headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elia,
That's awesome! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift and so far so good. These are a great rival to the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieGuy19,
We are immensely pleased to hear that your Christmas gift has been such a success so far! It is wonderful to know that the WH-1000XM5 is standing out as a top-tier choice for you, especially when compared to other premium options on the market. We strive to lead the way in noise cancellation and sound refinement, and we are glad you are experiencing that high level of quality firsthand.
Thank you for choosing Sony and for letting us be a part of your holiday celebrations.
Best regards,
Dominick
- Pros mentioned:Comfort
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones work so well, theyre so comfortable and the bass is amazing would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user200805, Fantastic! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing for everyday use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for about 7 months and theyre some of the best headphones ive ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elvis, Awesome! We're thrilled to hear that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin