Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Noise cancelling is amazing but design has flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones kind of… typically I was wearing air pod pros daily until their latest update where the noise cancellation was emphasizing the wrong sounds cause my overstimulation to get worse. I wear headphones to reduce the sound around me or help me focus on familiar things. I decided to switch to Sony over ear because they had great reviews for noise cancelling and phone calls. Both these features are great and I love that you can personal the sound (ie I can’t handle bass or lower tones and I can customize to balance those). The meh: the fit is weird sometimes it feels like it is squishing my head but when I love they fall off. Very annoying for being active or doing things like cleaning. Connectivity is hit and miss and needs improvement. They connect ok to my phone but if I want to use them I have to have the app in order to get them to connect to another device and when you get a call or alarm it does not play through the head phones just stops the sound. This is very frustrating then when you finally find your phone and click answer you have to go in and change the settings to connect to headset for a call. While I like them because they do help when I need noise canceling i do find them buggy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, We're glad that you like the noise canceling function. We'll also take note of your feedback with regards to the fit and connectivity. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. Please launch Headphones Connect app to check and verify the software.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com.
Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
So much better than the xm4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones charge much faster, they sound better, and are lighter than their predecessor. I remember when these first came out and most reviewers were dinging them for not being collapsible. Which always struck me as odd because: why not just wear earbuds if you're concerned about space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumption, incredible! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Top tier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love then so much featuring pairing 2 devices easily the noise cancellation is amazing the only thing personal preference would be make it easier for users to able to turn off features like the conversation awareness it neat feature just not for me because even when your talking to yourself it pauses the music
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Sonygammer55!
We’re thrilled to hear you’re loving the noise cancellation and the easy dual-device pairing on your WH-1000XM5. We appreciate the honest feedback about the "Speak-to-Chat" feature; we know it can be a bit sensitive if you're a fan of singing along or talking to yourself! You can actually toggle that feature off entirely in the Sony Headphones Connect app settings so your music never misses a beat.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Enhanced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely feels more comfortable than WH-1000XM4, although it can no longer be folded when stored. The noise cancelling is also more superior than the previous one. I had a super noisy neighbor (super annoying) that plays heavy beats overnight and this headphone certainly helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineTai, Thank you for the great review! We're glad you like the comfortable fit, industry-leading noise cancellation, and cool new features of your Sony WH1000XM5. Although it cannot be folded like the XM4s, you can still carry your headphones effortlessly in the soft matching case. Take them out and collapse the case for easy storage in a bag.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Sony xm5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm5 have the best sound and noise canceling that I’ve ever seen. They’re comfortable to wear and battery also last a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnbreakableR, We're thrilled to hear you're enjoying your Sony WH-1000XM5! The combination of top-tier sound quality, noise cancellation, and comfort makes them a great choice. Thanks for sharing your experience and for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones on the mid-high end!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery is amazing, looks amazing, light and comfy, I like the touch button on the right side. TURN OFF SPEAK TO CHAT (swipe forward on the right cup twice and the place two finger down for a sec or two and it will tell you it's off).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH, Amazing! We're delighted to hear that you like the sound, battery life, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
If you have the money for it, I recommended it.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphones. Noise canceling is top notch and with settings that allow noise pass-through if needed. Battery life is massive, where it lasts the entire day and is still above 85%. The included app is also nice and with tons of customizable settings based on your needs. The sound quality is amazing as well. If you have the money for it, I would recommend this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrownBeef,
Thank you for choosing Sony!
We're delighted to hear that you're enjoying the noise cancellation and versatility of Ambient Sound mode on the WH1000XM5 headphones! ! It's fantastic to know that the extended battery life and customizable settings are surpassing your expectations. Your encouraging feedback on our sound quality and features inspires us to keep raising the bar. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
So happy with purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight, good audio quality and does a great job at noise-cancelling. I've had these for over a year and I am very satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM!
Thanks so much for sharing your review with us.
We are thrilled to hear that you’ve been loving your WH-1000XM5 headphones for over a year now. It’s awesome to know they’ve become such a reliable part of your daily routine.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were a great buy. They are very comfortable and have great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhilL,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM5 headphones are comfortable and delivering great sound for you. It’s rewarding to know they are a valuable addition to your audio experience. Your feedback motivates us to continue creating products that bring enjoyment and quality to our customers.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Bose replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift and they really them. I tried them in store…liked the comfort, lightweight, one piece, transparent feature without taking off earcup, nice sound. Cons, price, thought Bose had the crisper sound but the overall comfort won me over to give Sony a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candy, We're glad that they like these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Overall Good, Meh Sound Stage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product, worth it when on sale just unfortunate sound stage where sounds behind and in front sound very similar especially when gaming, though the treble is very responsive so footsteps are very audible, bass is a little muffled but still good. Music sounds amazing. Unfortunate the application to enhance bass, med and treble only works for phones. 4/5 stars overall, 3.5/5 for games
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB!
We are excited to hear you're enjoying your WH-1000XM5 headphones! It's great that you were able to get them on sale and that they're working so well for music.
However, we apologize that you're not completely satisfied with the sound stage for gaming with your headphones. We understand it can be frustrating when sounds in front and behind sound similar. We also appreciate your feedback on the bass and the app's functionality.
We do have a great Inzone H9 Gaming Headset that's specifically designed for gaming and spatial sound. We hope you'll give them a try!
Thank you for considering Sony products and for your feedback!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best Over The Ear Comfort I Have Experienced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for the absolute best noise cancellation on the market, look no further. I upgraded from the XM4s, and the WH-1000XM5 is a massive leap forward in both tech and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DVSNF!
Thanks so much for the awesome review and for being a returning fan of the series.
It brings us great joy to hear that the upgrade to the WH-1000XM5 has been such a big win for you!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great quality and sounds up there. Its comformtable, touch control responds well. When you speak or someone nearby, it pauses music and gets out of Noise canceling, allowing you to have a conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinK,
Thank you for your feedback regarding the WH-1000XM5 headphones. We are delighted that you love the great quality, sound, comfort, and the convenient Speak-to-Chat feature, which automatically pauses music and adjusts noise canceling when you speak.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life
Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design, innovative features, and wonderful app support. Not my loudest pair of headphones, but definitely the best I've owned. Battery life is ridiculously good; I once used them for about eight hours a day, for threes days before needing to charge them. The headphones are still pretty new, so the battery is fresh, but I couldn’t believe it and this is around my tenth pair of over the ear headphones. A couple of cons are; sometimes I hear static when I’m near a passing train ( near as in waiting for the train on the platform), and I sometimes like to place the headphones above my ears while I listen so that I can hear the sounds around me as well as the music. The headphones with recognize that they are not on my ears and go into sleep mode ( I could easily fix this in the app). All and all, I give them a 9.5/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzizT, we definitely appreciate your detailed review of our product. Glad you are enjoying your new headphones! We understand your feedback regarding the static noise you hear sometimes. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband Ioves them!!!! I owe this to the “kid” that assisted me as I bought them off his suggestion after listening to what my needs were…long battery life, large ear cuffs, comfortable, connectivity and noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimandDiane, That's great! We're thrilled to hear that your husband loves them. And good to know that you're satisfied with the long battery life, large earcups, comfortable fit, ease of connectivity, and top-notch noise canceling of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Best noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre super comfortable very modern still worth every penny when on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fofofun,
We are glad to hear that you are finding the WH-1000XM5 so comfortable! We take great pride in our modern design and are happy to know that the sound quality and features continue to provide great value for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing but noise cancelling is overhyped
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Fits very well, lightweight and not too tight, feels very high quality and luxurious. The app is super easy to use, and is very customizable to your own personal fit. One thing thats weird is the headphones swivel outwards rather than inwards, meaning the inside of the headphones are exposed when around neck. Thats one thing thats odd, also the case, the flat part is actually the top. Which is funny because you would think that the flat size is the bottom (where it would rest). Just everything feels backwards when it comes to the case and how the headphones swivel. Other than that, everything is great, i love the colors too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garo, Thanks for sharing your thoughts on the headphones. We're glad you like the lightweight design and user-friendly app. We also appreciate your feedback regarding its swivel design/direction. This can help us improve the product in the future. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality, Weight
Sony Really Let Me Down With These
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying that I really wanted to like these headphones. As someone who purchased the WH-1000XM2 headphones back in 2017, I was really looking forward to all the upgrades that the XM5 would provide. The upgrades were there, but so too were the problems as well. Let us begin. Pros: Excellent sound, fantastic noise canceling, very comfortable to wear, felt like a premium product to hold, lightweight, and I was a fan of the beige color. I would use these when traveling throughout NYC and commuting to work. The noise cancellation was so good that when standing on the subway platform and waiting for an oncoming train -- if I closed my eyes -- I could forget that I was on a busy platform while listening to my music. Cons: A few months after buying them, there came an issue where the sound would go out for 10-20 seconds at a time. It would happen randomly when walking, sitting, on a bus, or wherever. It didn't matter what type of audio I listened to, be it music or podcasts. It got to the point that I just stopped using the headphones altogether. I'm not sure if this issue is a cold-weather thing, as I began to notice beginning in October of last year when the temperature started to drop (interestingly, I purchased these headphones in December of '22, and there were no problems during that winter). Nevertheless, I went back to using the XM2s. Yes, I've gone back to using the same headphones that I thought would have been retired by now, but the XM5s were inconsistent with maintaining their audio. I'm so disappointed with these headphones and Sony. Perhaps I had a defective product, but for something that's nearly $400, constantly losing sound at any place at any time is incredibly frustrating. So, in the end, despite the excellent sound quality (when it would work) and noise cancellation, I can't in good conscience recommend anyone buy these headphones based on my experience with them. Again, I've had no problems with the XM2s, and they're almost 8 years old at this point. Sony, please get your act together because this was such a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oaktown,
Thank you for reaching out to us with your concern. While we're glad that you like most of the features, we are sorry to hear that you are experiencing issues with your WH-1000XM5 disconnecting from your device randomly. We have taken note of your issues. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones has the latest software updates (via the Sony Sound Connect app) as this will help improve the overall performance of the WH-1000XM5.
In some cases, such as when you wear the headphones over a cap, a scarf, hair, etc., the sensors may not detect that you are wearing them and may turn them off. Be sure to set the earpads over the ears. Also, check the proximity sensor. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. Please note that the WH-1000XM5 model is designed to function optimally between the temperatures of 0°C and 40°C (32 °F to 104 °F). Although it can and will function beyond this temperature range, performance may be impaired.
If the connection is unstable, such as when producing only intermittent sound, switch the sound quality mode to Prioritize Stable Connection. If the behavior continues, restore the unit to factory default. Doing so may resolve the issue. To reset the headphones, follow the steps from the link below.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If the issue persists, a separate article is available if there is no sound, or sound is only heard from one side of the headphones on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204552
If this does not resolve the problem, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones — light, comfortable, great sound! Never leave home without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingLawyer, We are so happy to hear that you've found the Sony - WH1000XM5 to be a great choice for you. As you noted they produce an Astonishing sound quality, and their ultra soft earcups are designed for long term use. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Rockin on at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound so awesome !!! Exactly how I wanted them to sound like. Perfect for my taste. The sales person was great as well. Thank you Best Buy. You guys are Legit and I will make sure to tell my friends and family about my experience. Keep rocking it Best Buy !!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Dantheman!
We are thrilled to hear the WH-1000XM5 sounds exactly how you wanted! There’s nothing better than finding that perfect fit for your taste! We also appreciate the shout-out to the team at Best Buy, it’s awesome to know you had such a legit experience from start to finish.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team