Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! I bought them for a friend as a gift and ended up buying one for myself. Great noise cancellation. I use it a lot when traveling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuckieM,
We could not be more pleased to learn that you loved the WH-1000XM5 so much you had to get a pair for yourself! There is truly no higher compliment than a gift-giver becoming a fellow owner.
Our engineers worked tirelessly to perfect the noise-canceling technology, and we are glad you’re experiencing the benefits of that quiet sanctuary during your travels. Whether you are navigating a busy airport or settling into a long flight, we’ve designed these to ensure your music remains front and center. Knowing that they have become an essential part of your travel kit is exactly why we continue to innovate.
Thank you for making Sony part of your lifestyle and for sharing the gift of great sound!
Best regards,
Dominick
- Pros mentioned:Sound quality, Weight
Not ideal gym headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! However if you are planning to use them for the gym I would go for another option as these slide off very easily. At least for me they slide off with no effort when laying down on the bench. However, they are great for running, super lightweight and amazing noise cancelling feature! The Sony headphone app is super easy to navigate as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelica, Great! We're glad that you like the noise canceling and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color and even better sound. Amazing features such as touch activation, noise canceling or ambient sound. 10 out of 10 hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user916617,
We are thrilled the Smoky Pink color and features like touch activation earned a 10/10! It’s great to know you're enjoying both the style and the noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Xm5s are better than i thought
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really enjoy the color and the sound profile, i upgraded from xm3 and the noise cancelling is noticeably different. the added drivers help the sound be more clear and distinct. bass is stronger but not overwhelmingly so, i just don’t like the fold out method for the 5s, they fold outward looking and sit on my clavicle uncomfortably, i also worry about the hinges since i’ve seen a lot of people mention that, but so far so good. i probably will get the xm6s but the only thing holding me back is the colors. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImranH,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the color and sound profile of your new WH1000XM5 headphones. It’s great to know that you’ve noticed the improvements in noise cancelling and sound clarity! We appreciate your feedback regarding the fold-out design and your concerns about the hinges; we always value input from our customers as it helps us improve our products. We're excited to hear that you're considering the WH1000XM6! We’ll definitely take your feedback on colors into account.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best sound quality and noise cancellation headphones on the market. Far better than Bose and apple. On top of that, these headphones have the most comfort out of the three. Wore these for school for studying and never had head fatigue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality build. These are without a doubt the most comfortable headphones I have ever used. Easily 10/10 for me my one and only complaint is that when turning them off you have to press the power button for a long time I often ended up putting them back in the case while they stayed ON and the battery drained. Hoping this can be fixed with a update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kurama, We are so glad to hear that you are enjoying your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancellation that it's a great add on to anybody travel luggage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quenepon,
We are ecstatic to learn that the WH-1000XM5 has become such a valuable companion for your travels. We know how important a quiet environment is when you're on the move, and we’re glad the noise cancellation is hitting the mark for you.
Thank you for making Sony a part of your world-class journeys.
Best regards,
Dominick
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After switching from AirPods Max (which never quite fit my needs) and a well-worn pair of Bose QuietComfort, the Sony WH-1000XM series has been a game-changer. They excel where the others fell short: comfort, battery life, and sound quality. Why I Made the Switch AirPods Max Disappointments: Felt bulky, clamped too tightly, and lacked the battery stamina I needed on long trips. Aging Bose QC: Outstanding noise cancellation but visibly worn out and past their prime in comfort and battery. What I Love Battery Life Best-in-class endurance: Up to 30 hours on a single charge—perfect for long-haul flights, marathon workdays, or back-to-back meetings without hunting for an outlet. Comfort & Fit Lightweight design: Cushioned earcups and a gently padded headband mean zero pinch or pressure, even after hours of listening. Adjustable clamping force: Snug enough for a secure fit, yet loose enough that you forget you’re wearing them. Sound Quality Rich, balanced profile: Deep but controlled bass, clear mids, and sparkling highs that bring every genre to life. Customizable EQ: Sony’s Headphones Connect app lets you fine-tune the soundstage to your personal taste. Noise Cancellation & Extras Top-tier ANC: Blocks out plane engines, office chatter, or noisy commutes almost completely. Adaptive Sound Control: Automatically adjusts noise cancellation based on your activity and location. Quick Attention Mode: Instantly lowers volume and lets in ambient noise when you need to chat. Minor Considerations Touch Controls Learning Curve: It takes a few days to get used to swipe-and-tap gestures for volume, track changes, and calls. Case Bulk: The protective case is sturdy but a bit large for a slim backpack pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Honeybee,
Thank you for your thoughtful review of the Sony WH-1000XM5 headphones! Your insights effectively highlight the numerous positive attributes of these headphones, and we appreciate your comparisons with other premium models like the AirPods Max and Bose QuietComfort. The Sony WH-1000XM series truly excels in several important areas.
You've beautifully captured the remarkable battery life, comfort, sound quality, and additional features that make the Sony WH-1000XM series a top choice for users seeking high performance and versatility in various settings.
We also appreciate your feedback regarding the slight learning curve associated with the touch controls and the size of the carrying case.
Thank you for sharing your thoughts, and we hope you continue to enjoy the exceptional features and performance of the Sony WH-1000XM5!
Thank you for choosing Sony!
Best regards,
Gus
Very good with a little too much technology.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I clean houses for a living and this thing is a blessing to have to keep myself entertained. My only issue with it is that the right ear cup is a little too sensitive to touch controls. You can try and take it off your head and accidentally skip your song or video. It also detects whether it is on your head to stop and start. This only becomes an issue when you're sweaty and want to put your headphones around your leg for storage. If you wrap them on an arm or a leg, it will continue the video you are watching, so be careful there. Very minimal issues overall, these headphones are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, N8232!
We are so glad to hear your headphones are a blessing for keeping you entertained while you work. We appreciate the honest feedback about the touch sensor sensitivity and the wear detection. A quick tip: you can actually disable the touch sensor or the pause and play feature in the Sony Headphones Connect app if you find they are getting triggered while you are on the move.
Thank you for the great tips and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is absolutely exceptional. Crisp highs, rich mids, and powerful, thumping bass make every song a journey into sonic perfection. Whether I'm enjoying my favorite tracks, watching a movie, or even taking phone calls, the audio quality is consistently outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katt, thank you for your input. We're also glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you learn the controls this is fantastic! Sound comes through clear, the mic works very well, and I love that you can change between hearing background noise to cancelling all the noise with one button. Charges up fast and lasts for hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DreyaR, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's amazing to hear you are enjoying all the improvements, especially the superb audio. noise cancellation, ambient sound mode and clear call quality we made on these headphones. It sounds like we hit the mark with the WH-1000XM5. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Best Mic and Noice cancellation for Zoom meetinga
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried WmX4 and Airpods Max pro before. Both were causing robotic sound while speaking in zoom meetings specially if I use bluetooth mouse and keyboard. WMX5 fixed that problem for me.Sonny’s noice cancellation works better than max, max was more comfortable than wmx4 but wmx5 is the best even after long hours usage. the only concern is that is not waterproof but let’s see.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RFengineer, Great! We're glad that you like the noise canceling function, call and sound quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
My favorite ANC cans.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had every version of these since release. My favorite ANC headphones. Super comfortable and great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi benny32,
Thanks for the review! We truly appreciate your loyalty and are glad to hear that the WH1000XM5 Noise-Canceling Headphones continue to be your favorite. Thank you for choosing Sony! Enjoy the comfort and immersive sound!
-Maria
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones high quality good sound happy with them overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac,
Thank you so much for the fantastic review! We are thrilled to hear that you are happy with the high quality and great sound of your new WH-1000XM5 headphones.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Best headphones I’ve ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is on another level. I’m in a park, watching the leaves on the trees rustling in the wind… but i hear only the audio coming from my headphones. There is no need for very high audio volume, when you have the top of the line noise cancelling headphones. I use them everyday. Battery charges so fast and lasts all day and even the next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephan, we're glad you are enjoying the noise canceling feature and the battery of our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente headphone, great to work in office. Great baterry.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EdgardM! It is truly wonderful to know that you are enjoying your WH-1000XM5 and finding them excellent for your work in the office.
We designed the WH-1000XM5 to be the perfect companion for productivity, featuring our industry-leading noise canceling technology to help you focus by silencing distractions. We're also delighted to hear you're impressed with the battery life. Our goal was to create a headphone that could comfortably last through your entire workday and beyond, and it brings us great joy to know we've succeeded.
Thank you again for choosing Sony and for sharing your positive experience with us! We hope you continue to enjoy a great sound experience.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Top Tier Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Expensive, but very comfortable and well-made. This type of electronic equipment shouldn't need very many updates which is one of Sony's weaknesses. From my own experience, Sony tends to sell you great (expensive) products but instead of trying to keep them current with updates, they want to sell you a new version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Survey1, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, sound quality and comfortable, maybe the battery doesn't last 30 hours but in general it is the best purchasing decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoG,
Awesome! We're happy to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought these for me for Mother’s Day. My daughter and husband already owned a pair. I had beat solos but they would hurt my ears after being on for a little bit. This do not hurt they are very soft. I travel a lot and they work perfect on the plane with the noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelonTulip,
That's awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the comfortable design and noise canceling of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The sound, fit, and comfortability are all perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl