Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Beautiful sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed the sound of the headphones especially with ANC and Lossless audio on Spotify
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NACH,
It's a true pleasure to hear that you are thoroughly enjoying the sound of your Sony WH-1000XM5 headphones.
Pairing our industry-leading Active Noise Cancellation with high-quality audio is the perfect way to truly escape into your favorite Spotify playlists. We are glad that the crisp clarity and deep immersion are delivering exactly what you were looking for.
Thank you for choosing Sony to elevate your daily music experience.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Worth the money!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything I could ask for! Excellent noise cancellation, ability to switch between two devices seamlessly, and they feel good on your head. I guess the only negative part about these headphones is the Sony app, as the headphones don't stay connected to the app per say all the time so when you open the app it takes a few seconds to connect. Other than that these are a great set of headphones, and well worth the price! I've had them for months now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi friendlyghost3,
We're glad that you are enjoying the noise canceling function, multipoint function, and comfort of the headphones. Your feedback about the Sony Headphones Connect app is greatly appreciated.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Long battery charge. Great noise canceling. Like the case and storage for cables.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetGeek, Awesome! We're glad that you like the battery life, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
effn amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I love how I can alter the sound focus (or like the bass and treble and such). Quite durable too, I’m a kitchen manager at a restaurant and I wear these back there. they survivors. The battery lasts forever. I can’t close them up like other over the head headphones but that doesn’t outshine the positives at all. This purchase isn’t for me, they’re so good, I’m getting a pair for my sister for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PenelopeA, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of high end over ear headphones and they are worth every penny. Great sound. Connectivity is great. Nice long battery life. The transparency and noise canceling modes are both great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary,
Thank you for your wonderful review of the WH1000XM5 headphones! We're thrilled to hear that you are enjoying your first set of high-end over-ear headphones and finding them worth every penny.
The WH1000XM5 are designed to deliver exceptional sound quality, seamless connectivity, and impressive battery life, so it's great to know these features are meeting your needs. The transparency and noise-canceling modes are indeed powerful tools, optimizing your listening experience whether you're at home or on the go.
If you have any further feedback or questions, feel free to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality, Weight
The best over ear headphones for all purposes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best over ear headphone on the market. I can still use noise cancellation when playing my ps5 and the eq on the app mixed with the adjustable eq on Spotify can really make for an amazing sound experience. They pair up instantly with my iPhone and they are sleek and light. I’ve fallen asleep multiple times without noticing these were on my head. Would recommend over AirPods Max, they are cheaper, lighter, and have better sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyL, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Love tgem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them so much they’re so comfortable and have amazing sound quality, I used to have the XM4s and I’m so happy with my upgrade. I love the color but i do wish it was a bit more pink
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazmineV, congratulations on your upgrade! We're immensely pleased to hear you're enjoying the astonishing sound quality, comfortable and beautiful design of the Sony - WH1000XM5. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Awesome headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Fit comfortably and sound excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones fit comfortably and deliver excellent sound. It’s rewarding to know they enhance your listening experience with both comfort and quality.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones! The sound quality is amazing! I love that it has an app to control the quality of the sound, and that it has a built in Google. They have so many features to them from course cancelling, the ability to stop the sound when speaking so that u can carry on a conversation. The battery life is also very good. If you are thinking about getting these, just get them you will love them.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed the best, RavenF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction feature is the best and the information provided by the buttons is very useful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesB!
We are thrilled to hear how much you love your new WH-1000XM5 headphones. It is great to know that the button information is helpful and that the noise canceling is working so well for you!
These headphones are designed to make your music sound incredible while keeping things easy. Along with blocking out the world, they have a super comfortable, lightweight design and a battery that lasts all day, so you can listen without any interruptions.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Love them + my Best Buy Total Tech coverage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. And that’s coming from someone who has the 3rd gen of them (they got old) Apple AirPods Pro Max (too heavy!) and short-term tried 2 Soundcore models (NC isn’t strong enough, and a little uncomfortable) Sony’s WH1000XM5 can’t be beat. They’re well designed, comfortable, sturdy, and the noise canceling is out of this world! Purchased two at Best Buy with my Total Tech membership for that 2 year coverage, that’s a match made in heaven! My spouse and I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corgi, Awesome! We're glad that you like the designed, comfortable, and the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Great sound and very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones I have ever bought and the noise cancelling is really nice! The headphones are also lighter and more comfortable than I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, thank you for this wonderful 5-star rating! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sond quality is top notch, the ANC is second to none, 40 hour battery, call quality is excellent, it's worth it's premium price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Unmatched Sound Quality with Sony WH1000XM5!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones are a game-changer in my daily commute. The noise-canceling feature is top-notch, allowing me to immerse fully in my music without outside interruptions. Battery life is impressive, lasting through long trips with ease. The comfort and sound quality are the best I've experienced in wireless headphones. Definitely worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AddDoc, That's fantastic! We're so glad to hear that our Sony WH-1000XM5 Noise Canceling headphones have made your daily commute more enjoyable. Glad to know you feel this is the best sound headphones that you've owned and love that they provide exceptional comfort, amazing audio, and distraction free listening experience for the entire day. Thank you so much for giving the product a perfect rating! -Jess
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, loved them so much i got the new version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeR,
We are ecstatic to learn that you loved your WH-1000XM5 headphones so much that you’ve already upgraded to the new WH-1000XM6! It is the ultimate compliment to have a customer transition so quickly to our latest generation of noise-canceling technology. We are confident the enhanced processing and even more refined sound profile of the XM6 will continue to provide the premium listening experience you’ve come to expect from Sony.
Thank you for being such a loyal part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Very Comfortable and The Sound Is Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Them For About 6 Months And I Love The Way They Sound And Are Very Comfortable and The Battery Life Is Great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TobiasM Awesome! We're glad that you like the sound, comfortable, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, great sound quality. Love the noise cancellation. Love to use them for the gym or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JOSHUEO,
Thank you for choosing Sony!
We're elated to hear that you are enjoying the WH1000XM5 headphones and their sound quality. It’s wonderful to know that the noise cancellation is making your gym sessions and work time more focused and enjoyable. We appreciate you sharing your positive experience and hope these headphones continue to enhance your daily activities.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound qualityCons mentioned:Price
Great for music
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the battery lasts for a very long time but they dont feel like the price you pay for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Love this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very comfortable and lightweight. The battery life is beyond amazing. Great purchase overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JesusR! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Best Headphones Around
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for close to two years and the noise cancellation is top tier. I stood next to a train and was able to talk on the phone uninterrupted. Audio is also well balanced and a wide range of genres sound great (from jazz to classic rock to hip hop, etc.). Halfway through I did have some mechanical creaking show up but I traced that back to wearing them while walking around in hot weather for too long (I was still in the exchange window with geek squad so I exchanged them). My recommendation is to enjoy them indoors (or outside in moderate temperatures) while mostly stationary. If you sweat a lot you may end up getting some creaking noises while they dry out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpiv313,
Thank you for your feedback! It is truly wonderful to know that your WH1000XM5 headphones have provided such a top-tier noise cancellation experience for you, even allowing for uninterrupted phone calls next to a train! We're also so glad the balanced audio performance across various music genres has resonated with you.
Thank you for sharing your experience regarding the mechanical creaking and the valuable insight about potential causes related to heat and moisture. This kind of feedback is incredibly helpful for us and for other users. We appreciate you taking the time to share your recommendation for optimal enjoyment.
Thanks for considering Sony products.
Best regards,
Stephanie