Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Buy These ASAP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t think there was going to be much of an improvement from the xm4’s to the xm5’s but I am pleasantly surprised by these. They sit on my head snug and the ear cups are some of the most comfortable I have used yet. Overall sound quality and noise canceling is next level. I’ll be interested to see just how sony is going to try to improve to the 6’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDOS, Amazing! We're glad that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sonyxm5s
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded nice and the ANC was great, but they were too big for my head. The battery life was also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselleA, Awesome! We're very happy to hear that you're enjoying the superb sound quality, great noise canceling feature, and excellent battery life of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We also recommend adjusting the slider and orientation of the left and right side so that the earpads fit snugly all around your ears. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Great for working from home.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of these and they are exceptional. I work from home and use them for MS Teams calls and the microphone array cannot be beat. I come through clear. Music is incredible with a typical bass forward response of most popular consumer models. However, this also helps with calls as voices are warm and not tinny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi digitalnofx, Thank you for purchasing your 2nd pair! We're glad you're enjoying the mic clarity and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it said for myself enjoy them so much quality sound watching movies shows listening to music. This headset completes the entertainment experience. I enjoyed them so much, but I gave my son a pair for his birthday. He loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoB!
Thank you for sharing your experience with the Sony WH-1000XM5 headphones. We are thrilled to hear that both you and your son are enjoying them for movies, shows and music.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great, sound quality is amazing and all the features are great, i just m9ved from the airpods max and this in my opinion is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaolaC,
We are excited to hear that you’ve made the switch to the WH-1000XM5 and are finding the experience to be a step up! It is fantastic to know that the sound quality and feature set are standing out to you, especially when compared to other premium options on the market.
We strive to lead the way in noise canceling and audio fidelity, so knowing these headphones are your new favorite is a huge win for us.
Thank you for trusting Sony for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Sound quality
Feel safe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for airplane use.. engine noise eliminated. I prefer wired headphones over Bluetooth bud in a large public area for security purposes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandallH,
We are glad to hear that you're enjoying the industry-leading noise cancellation on your flights! It's great to know the WH-1000XM5 provides the security and performance you're looking for in public spaces.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
Worth It
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using it for almost 4 years. It’s been excellent for my college classes as well as listening to music basically 24/7. It charges fast and lasts very long. The audio controls occasionally have some issues, but a quick Bluetooth connection restart fixes it. I love it and would recommend it for any student or avid listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, BestCollegeTool!
We are absolutely thrilled to hear that your WH-1000XM5 headphones have been an excellent tool for you over the past four years, supporting you through college classes and providing great listening pleasure "basically 24/7." It’s incredibly rewarding to know that you rely on the fast charging and the very long battery life!
We appreciate you noting the occasional minor issue with the audio controls, and we’re glad that a quick Bluetooth restart resolves it. Your strong recommendation for students and avid listeners is highly valued.
Thank you again for making Sony a reliable part of your daily life!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Very good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, a bit on the pricey side so far worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mason500, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Cons mentioned:Portability
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones for a number of features such as the active noise cancelling being some of the best I have ever heard. Another feature I enjoy is how you are able to customize the equalizer with the app downloaded. However I also do not like a number of things on these headphones such as the build quality could be better with some creaks heard, the fact that the headphones do not fold is also a bummer, and most of all the touch controls on the sides are a little to gimmicky for me personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulCamachoII,
We truly appreciate your detailed feedback on the WH-1000XM5 headphones, noting both the excellent features and areas for improvement. It's fantastic to know you are enjoying the class-leading Active Noise Cancelling and the control of the customizable EQ in the app. We certainly recognize your concerns regarding the build quality, the non-folding design, and the sensitivity of the touch controls. Your balanced input is invaluable to us, and we use this exact type of customer feedback to continuously refine and improve our products.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Best noise cancellation headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great upgrade from the XM4. Sony finally toned down the muddy bass and allowed a good sound signature to come out. Still needed to EQ to make them a bit brighter but fantastic headphones. I use them for 6+ hours at a time with no discomfort. Battery life is crazy good and they charge VERY fast. Connection to two devices works great (iPad and iPhone here). The noise cancellation is the strongest I’ve used on any headphones and it doesn’t create any pressure on my head. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Bass, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones . Fit Excellent Deep bass sound Bought 2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blondie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Better headset I ve hear
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Confort excellent, audio quality best top on market + 360 audio + app can u see the batt able o disable features on it, batt the top on market 30hrs wow is so high I ve been used since I bought they are excellent the better features is the anc is amazing recently I travel to another country while I on plane I can’t hear any noise from engine plane it was unbelievable, really I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenzoS,
Amazing! We're glad that you like the comfort, sound quality, app functions, battery life, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort and sound blocking - made the switch from Bose QCII to these. Great battery life too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanO, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best over-the-ear headphones to exist
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it. Only complaint is that it isnt completely sweat proof. However, i hit the gym 3-5x a week with low-medium sweat, and i havent had any issues. Every now and then, i pat dry the ear muffs in the bathroom but thats worth the little effort needed to sustain these bad boys. Mic quality is phenomenal. Battery life is great. Features including ANC are unique and very useful for day-to-day users. 10/10 purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderNabua, We're glad that you are enjoying your new headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t stress enough how light these feel and the sound quality is pretty good. EQ definitely helps getting them to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, 510sm!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones! It's rewarding to know that you appreciate the lightweight design, which is crucial for long-term comfort, and that you find the sound quality to be a great fit for your listening.
We agree that the ability to customize the audio is a powerful feature! We're glad you're using the Equalizer (EQ) within the Sony Headphones Connect app to perfectly dial in the sound to your personal liking.
Thanks again for choosing the WH-1000XM5 and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones on the market took them on the plane with me when I was traveling, I couldn’t hear anything! There was a baby screaming crying behind me and I turned on the noise canceling and it all went away and it was radio silent I couldn’t hear a peep!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshtonG,
We are so happy to hear that your WH-1000XM5 headphones made your travel experience so much more peaceful! It is wonderful to know that our industry-leading noise cancellation allowed you to enjoy some quiet during your flight.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work amazing ! Extremely comfortable. The noise canceling works amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Alb500!
We are thrilled to hear that you find the WH-1000XM5 headphones work amazing! We put a great deal of effort into both the comfort and the performance, so your feedback on the extremely comfortable fit and the amazing noise canceling is truly rewarding. We're glad they are delivering the premium listening experience you expect.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Portability
Great quality
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I loved these headphone for studying. The noise cancellation on them is amazing and the customizable features and buttonless gestures are so cool. However, if you are looking to get these for the gym, I would stray away because these aren’t meant for that and I dont think they are water resistant. They also dont fold so they aren’t too portable, but they did come with a case and everything is high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBYBUYER, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl