Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
Absolutely a Gem buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall value is great for its price Great Buy versus Value Price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SweetDeal!
Thanks so much for sharing your review with us.
We are thrilled to hear that you’re finding the WH-1000XM5 to be such a great value!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Elite, Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work like a charm. Great app, connect well, awesome quality, noise cancellation is out of this world. Gotten a few other types of headphones after these but none compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YusraH,
It's a true pleasure to hear that your WH-1000XM5 headphones have become the gold standard for your listening experience.
Knowing that you’ve tried other options only to find that nothing compares to the stunning noise cancellation and seamless connectivity of our headphones is the ultimate compliment. We’ve put a tremendous amount of effort into ensuring our app and hardware work in perfect harmony to provide a flawless, premium experience, and it is wonderful to see that effort reflected in your daily use.
We really appreciate you being part of the Sony family and choosing us for your audio needs.
Best regards,
Dominick
- Pros mentioned:Sound quality
Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect to help you study or anything else that you need to focus on. It comlpetley blocked out all noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TYLERJ,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM5 headphones are providing the perfect environment for studying and helping you focus by completely blocking out noise. It’s rewarding to know our product is making a positive difference in your daily routine.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
LOVE THESE !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never in my life have I experience noise cancellation the way these headphones provide me with. This is perfect for when you just want to be in your own world and hear nobody say anything when walking past a group of people. I love these headphones . Worth the purchase and extremely comfy , hugs my ears so well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimm,
We appreciate the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Great noise cancelling and audio features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CourtneyR,
Thank you for choosing Sony!
We're honored to hear that you appreciate the noise cancelling and audio features of the WH1000XM5 headphones. It’s rewarding to know they are enhancing your listening experience with clarity and comfort. We hope they continue to exceed your expectations.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them before traveling for business and was not disappointed. I was trying to decide between these and the AirPods Pro Max and I am glad I went with these. The battery life, sound, and portability is great. The case allows me to throw them in my carry on without any additional bulk to my bag. Great purchase decision. No regrets!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrPorter, We're glad that you are enjoying the battery life, sound, and portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Amazing headphones!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! I love these! The sound is sooo good! I love using them when i just want to get lost in the music, the bass and treble is good and the eq is good. They do get my ears warm from the material of the ear muffs after using them for a while. Quick to connect on my iphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex93, Fantastic! We're delighted that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sounds good and no complaints at this time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these over some other brands. Bought these for my kid (24 yr old). Said these are very good. Loves the over ear. Can wear them quite a while without listening fatigue. Loves the function of covering on one ear muff to be able to pause listening and talk to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, This is great! We're glad that your kid likes the features of his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Fire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds excellent, phenomenal anc and decent battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, jb73! We're glad that you are impressed with the sound quality and battery hours of the new Sony XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio and noise cancelling are both phenomenal. The mic quality is also fantastic - it’s super clear and noise cancels anything youre doing (washing dishes, crinkling paper, etc). The battery life is amazing, you probably will only need to charge once or twice a week. Can’t recommend these enough, its miles better than the XM3 i had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wally, We are glad that you like the quality and capabilities of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use. Sound is good. Durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RocB,
Thank you for choosing Sony!
We couldn't be happier to hear that you enjoy your WH1000XM5 headphones and appreciate their ease of use, sound quality, and durability. Your positive feedback encourages us to keep delivering reliable and high-quality audio experiences.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Volume
Amazing Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, just wish the max volume was a tad bit louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayS,
It's a true pleasure to hear that you're enjoying the amazing sound quality of your Sony WH-1000XM5 headphones! We truly appreciate you sharing your experience. We also value your feedback regarding the maximum volume level, and we'll certainly pass this suggestion along to our development team for consideration in future updates. Thank you for your review and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Bass, Sound quality, Weight
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight with crisp sound heavy bass and mind-blowing noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ENTL, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good, but not amazing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of Wyze noise cancelling headphones that work fairly well, but just couldn't handle some of the noise during flights, so I upgraded to these for their supposedly "unprecedented noise cancellation". I was disappointed to find that they are only slightly better than the Wyze headphones even though they four times the price. They are comfortable, sound great and offer good noise cancellation, but I would not buy them again when I can get 90% of the performance for 25% of the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrownTrousers, We appreciate your feedback and we're glad that you like the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality feels light battery last a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great sound, comfortable to wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyTater,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the excellent sound quality and comfort of your WH-1000XM5 headphones. The sound quality is a result of a combination of features, including a newly developed 30mm driver unit with a lightweight and rigid carbon fiber composite dome. This design allows for high-frequency sensitivity, ensuring a clear and natural sound that's true to the original recording.
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Comfort, Sound quality
I think they really are the best ...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't feel there's anything wrong with these. The sound is amazing, noise cancelling is pristine. There are so many different options to customise your listening. The finish on them pick up grease, that I consider just a teent annoyance but otherwise they're not too heavy, they're really comfortable. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmA, Thank you for the excellent review! We're delighted to hear you like the amazing sound, exceptional noise cancellation, tons of customization options using the app, and comfortable fit of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the finish and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Goated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having tried XM3s, XM4s and Bose QC 35s and 45s, the XM5s are hands down the best in every category. I can wear these all day without any issues or my ears getting sore. Comfortable with glasses as well. ANC - I literally can't hear anyone or anything. I can sit down in a busy coffee shop and the xm5 will block out 95% of the background noise and with some low music playing you really can't hear much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arman, We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sound Connect
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is one of the best pairs of headphones I’ve ever bought. The software used to help really give you the most of amount of control when it comes to sound quality is beyond me. What an awesome product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BRADYK!
We are thrilled to hear that these have been one of your best headphone purchases ever! It is so cool that the app and its sound settings are giving you that perfect level of control over your music.
The WH-1000XM5 headphones feature dual processors for incredible noise cancellation. They also offer smart sound controls that automatically adapt to your surroundings, a lightweight, comfy design, and crystal clear calls.
Thanks for being a part of the Sony family!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, amazing sound quality, noise cancelation, and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LightningSShhaaddooww, We are thrilled to know that you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent