Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great sound qualites for highs and lows. Midrange can be iffy. But very comfortable and the added advanced touch features and immersive /360° audio definitely bridges any doubts about these headphones. Ear cups can get hot if doing activity. So if thats the case, i wouldnt recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerG, Thank you for the 5-star rating! We're so glad you like the overall sound quality, comfortable fit, advance touch features, and 360 reality audio feature of your new Sony WH1000XM5 . If the earcups feels uncomfortable after a while, please adjust the left and right slider. And please make sure to download the Sony Headphones Connect app and utilize the equalizer to adjust the sound profile to your liking.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
AMAZING HEADPHONES
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphone. The headphones are very lightweight and comfortable. Sound quality is very crisp. The different sounds are also amazing such as the noise canceling mode and the ambient sound mode. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasK, We're glad that you're enjoying the sound, noise canceling, lightweight and comfortable. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless Headphones! They are really comfortable fit and very soft material. They are also different how you adjust the size, by sliding them up on each side. The sound quality is clear and immersive. Best headphones that I have worn. Noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher,
Very nice! Thank you for the purchase and we're glad to hear that you like the clear sound quality, noise canceling and comfortable design and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great personal/professional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and build quality is great. Love the looks too. Sleek and subdued, not overly showy, so great for professional zoom calls as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AashrafP!
Thank you so much for the review.
It is fantastic to know that you are loving the look and feel of your new WH-1000XM5 headphones.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great quality, but pricy. Definitely worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones. I previously had Bose QuietComfort, but the sound quality with the WH1000XM5 is significantly better. I have never had a pair of Sony headphones as I have always been partial to Bose. After purchasing these headphones, Sony will be my go-to choice. Also, the app you download with these headphones allows you to customize your sound experience more than any other headphones I have had. Would definitely recommend this product.
I would recommend this to a friend - Pros mentioned:Comfort, Weight
AMAZINGG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never shut up about this headphone, i used to think getting headphones was a very unnecessary purchase as an airpod user, trust me when i say it absolutely isn’t when it’s these ! super lightweight & comfortable! doesn’t give you a headache like the apple ones. will forever recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shay,
You made the right choice with the Sony WH-1000XM5! We're thrilled that you are enjoying the weight and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Exceptional headphone worth its price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better headphones i had ! Its got exceptional noise cancellation , comfort and better sound quality than bose . Enjoying my music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshkumarS, Thank you for this fantastic review of your WH-1000XM5. We're really glad you love the amazing noise cancellation, sound quality, and exceptional comfort of these headphones. We hope you enjoy the WH-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Just great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the xm3 for years and left it at a hotel room. This version is way more comfortable and sounds even better, as well as the anc. Love them. I personally don't care that they don't fold like previous XMs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cjay, Thank you for the positive review! We're very pleased to hear you like the ultra comfortable fit, excellent sound, top-notch noise canceling feature, and overall performance of your Sony WH1000XM5. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM5/B Wireless Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones on the market, love the style and they fit comfortably sound quality is excellent and I like that you can adjust the equalizer, lots of options and customizations through the app too, long lasting battery and quick charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelsea, Amazing! We're glad that you like the noise canceling function, style, fit, sound quality, equalizer, customization through the app, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphone you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is lightweight, good looking, has good sound, long battery life, and nothing can't go wrong with this headphone. Just beware if you wear a glasses since it can be little uncomfortable to wear glasses and headphones simultaneously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youngsoo, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Cancelling Headphones.
These lightweight headphones are beautifully finished in newly developed soft-fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for sharing your review. Jay
- Pros mentioned:Comfort, Sound quality
Best headphones for school and everyday useX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with these headphones. Super comfortable, not bulky or heavy. Sound is excellent. I use these for my school, at home watching movies to listening to music. Overall the best headphones I have ever purchased. My husband got some too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MagaliL, Excellent purchase. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound pretty low volume bass but at high volume kinda clips but could be keeping the driver safe for long term use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JisselR,
It is most rewarding to hear your thoughts on the audio performance of your WH-1000XM5 headphones. You actually made an excellent point regarding the volume and bass management, our acoustic engineers design our headphones with smart internal tuning to prevent distortion and protect the high-quality drivers, ensuring you get pristine sound and long-term durability for years to come.
Thank you for trusting Sony to deliver your daily soundtrack.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones although a little expensive are worth every penny sound quality is superv, lightweight that i dont feel them great for workouts and will handle sweat, battery life is excellent around 1 whole day of heavy use. Overall great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, IvanH! We're glad that you are impressed with the long battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Superior To Everything Else I've Ever Used
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these since July and I've used them everyday for between 4 and 16 hours a day. They are so comfortable that I sometimes forget I even have them on. Sounds quality is top notch especially with custom EQ settings. Short and simple review just buy them you won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XxCaseyxXc, Awesome! We're happy to hear that you like the sound quality, comfort, EQ settings, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me just start off with; these headphones are so worth it. If you have the money to spend on luxury over-the-ear headphones this is as good as you're going to get. Sure, you can get Airpods Max for a bit more but unless you're all Apple they're not worth it. Lastly, there's the Bose also has a good alternative but I'd rather not look like an alien when I'm wearing headphones. If you want a good EQ use the one I have as an image
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Awesome! We're glad to hear your investment with your new WH-1000XM5 headphones is worth it. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thanks for purchasing Sony! - Kris
Amazing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product walks the walk and talks the talk along the with app and eq customization,I think it’s stands over Apple and bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BRYANH!
Thank you so much for the fantastic review! We are pleased to learn that you are loving your WH-1000XM5 and how it handles both your music and calls.
We designed the WH-1000XM5 to give you top tier active noise cancellation and crisp call clarity. With the app, you can easily tweak the EQ to fit your exact taste. Plus, you get an all day battery and super soft, comfy pads for hours of listening.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
The best headphones out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome headphones the noise cancellation makes it unremarkably loud and it sticks to your ears perfectly it’s easy to pair with your phone too 10/10 100% should buy them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickM, Great! We're thrilled to hear that you like the noise canceling function , audio quality, and ease of pairing. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Sony WH-1000XM5 Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and easy to set up. Light weight and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephG, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Noise cancelling indeed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to read a lot, but I have noisy surroundings, when I got these headphones, they were better than I ever thought. I can activate and deactivate the noise cancelling so I never have to take them off. Worth the money. Wish they could have ear pieces that I could wear while working out, it’s the only thing missing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlondraR! Thank you so much for your glowing five-star rating! We're thrilled to know that the WH1000XM5 has become your go-to reading companion and that you're enjoying its outstanding noise-cancelling capabilities. We truly value your feedback regarding the inclusion of earbuds for workouts in the package, we will take it in consideration. Thank you for choosing Sony! Best regards, -Jenn
- Pros mentioned:Sound quality
Please fix the cheap hinges
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, tired of the cheap hinges this is my 3rd pair absolutely love the sound and noise cancelation but they break way to easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarenP,
Thank you for sharing your experience with the WH-1000XM5 headphones. We are truly sorry to hear about the repeated issues with the hinges breaking. We understand how frustrating it must be to have your headphones break, especially when you rely on them for their sound quality and noise cancellation.
Regarding the warranty, we want to clarify that it covers defects in materials or workmanship during normal use for one year. Unfortunately, physical damage like broken hinges caused by accidental mishandling is not covered. After a thorough review, our team found the problem to be hardware-related and outside the scope for a replacement under this policy.
To assist you further, we recommend reaching out to Encompass for repair options that are often more affordable. They may be able to help fix your headphones at a reasonable cost. You can find repair details for your WH-1000XM5 here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for considering Sony products. We truly regret the inconvenience this has caused and appreciate your loyalty.
Best regards,
-Fred