Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
High-end noise cancellation with style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone with mostly Apple products, I was searching for a pair of headphones that are of great quality and wouldn’t draw too much attention. Glad I went with Sony. They have great sound quality, lightweight, and an amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MHerr, We're delighted to hear that you are enjoying the sound quality, lightweight, and an amazing battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Just an amazing product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for over a year and they have been amazing, the sound quality is amazing and the comfort it’s just wonderful, and the noise canceling is great too, great for music and movies and gaming as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Best sound and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went from bose to sony. The quality is the best. The sound and bass are great. I would recommend sony or bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, awesome! We're happy to know that you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Quality Sound
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sounding product with one of the best apps that let you tune the sound to your exact preference. Amazing bass and good noise cancelling, however not better than the Air Pods Max noise cancelling in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi number1hero,
Thanks for commenting! We are so happy to know your satisfaction with the exceptional sound quality, customizable settings through the Sony Headphones Connect app, and great noise canceling function of the WH-1000XM5. We truly appreciate your comparison about the noise canceling of these headphones to another brand.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, light and noisy. Battery life ia amazing along w how long it takes to charge. Only complaint is how easy fingerprints show up on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony We're glad that you like the battery life and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
You won’t regret your choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. The most comfortable headphones I’ve ever had. I got a pair for my fiancée and she absolutely loves them. The noise cancellation is awesome and the sound is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fernsky,
Thank you for the purchase! We're glad to hear that you like love the comfortable design, sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey but good quality headphones. Noise cancelling is good. They’re comfortable for long usage. I suggest trying them out in store to see if you like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RudyBuys, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Better than beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect headphones for the gym! I have had beats studios 3 before and they tend to hurt my head and ears after a while. These headphones are super comfy and the noise canceling works really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdalbertoD,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Super comfy and great sounding!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Comfortable and high quality sound along side excellent active noise cancellation make these top tier wireless headphones. I’ve owned the Airpods Max in the past and surprisingly enough I like the way the XM5’s sound much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucas, Great! We're glad that you like the noise canceling function, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best noise cancelling technology available
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Noise cancelling is amazing. I had the M3's, which were exceptional, and these are a step above. The sound quality is very true to the music. They do not give over harsh base like some other headphones so if that is what you want these aren't the ones for you. Bluetooth connection is easy and dependable. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 808Hiphotog,
Thank you for your positive feedback on the WH-1000XM5 headphones! We're thrilled that you're enjoying the noise-cancelling features and sound quality. It's great to know that the Bluetooth connection has been reliable for you. Thank you for choosing Sony and enjoy your WH-1000XM5 experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Holy sony
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are great they sound great the case is great tony the tiger says they're grrrreat. Seriously though, they have amazong sound and sre very comfortable. Get them. Now. What are you waiting for? Stop reading this amd go buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loco, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is unlike anything I’ve heard before from headphones. The companion app makes it easy to adjust the eq and get the sound just right. It’s very comfortable, I wear almost 7 hours a day at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCoder, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones, but takes a while to learn all the features entirely. I don't like how to melody is separated from the base on each ear cusp. The ear cusps can get very hot and a little itchy if wearing for 4 hours or more. Battery life is great Fantastic bluetooth and noise cancelation though. The look of these headphones are very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaP, Thank you for the 4-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
GAME CHANGER
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WILL NEVER GO WITHOUT THESE HEADPHONES AGAIN. I WORE THEM ON A 12 HOUR FLIGHT AND THEY WERE COMFORTABLE AND THE SOUND REDUCTION IS AMAZING. SUCH CLEAR SOUND AS WELL. LOVE THEM!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuinnW, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned, the noise cancelling is awesome and the sound quality is extremely good for Bluetooth headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Masonb,
We are immensely pleased to hear that these are the best headphones you’ve ever owned and that you are enjoying the "awesome" noise canceling! To deliver that industry-leading silence, this model utilizes two processors controlling eight microphones—the Integrated Processor V1 and the HD Noise Cancelling Processor QN1—which work together to dramatically reduce high and mid-frequency noise. Furthermore, the sound quality is elevated by the specially designed 30mm driver unit, featuring a light and rigid dome for more natural sound, while DSEE Extreme™ upscales your compressed digital music files in real time for a truly premium listening experience.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
- Pros mentioned:Sound quality
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't just hear music with these babies, but you experience it in a whole new way. I threw them on, sat back, closed my eyes, listened to songs that I've heard hundreds of times, and noticed things in each one that I've never heard before! I even find myself listening to music that I would have never listened to before, just because it all should so amazing in these things. I've had decent pairs in the past, but it's mind-blowing how big of a difference a quality set of headphones makes. Then, I booted up my PC, and was able to hear both it and my phone at the same time. Let me tell you, games on these sound almost too good. A character talk behind me, and I almost turned around in real life thinking they were there. And the noise cancelling... My wife, daughter, and son we're all screaming at me, and I didn't hear them at all! Thank you Best Buy and Sony for saving my sanity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, amazing noise cancellation, and you're having an enjoyable listening and gaming experience with your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great sounds quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best noise cancellation in the industry imo and the audio quality is great for the price. I would say you can get ebtter audio quality out of more expensive headphones such as the h95 but the comfort on the sony is the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, We're glad that you are enjoying the the sound quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love Sony Products!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using these, especially on the plane! The noise cancelling works really well and they’re comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPFP, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Good quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended to buy . It’s premium quality. I will be buying the latest edition soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjibolaA,
We are elated to hear that the premium quality of the WH-1000XM5 has made such a strong impression on you! We take great pride in delivering a high-end experience, and it is wonderful to know that you are already looking forward to the next evolution in our headphone lineup.
The WH-1000XM5 continues to set a high bar with its dual-processor noise canceling system and carbon-fiber driver units, which provide incredible clarity and detail. We are particularly excited that you are keeping an eye on the future; the recently launched WH-1000XM6 builds on that premium foundation with our new HD Noise Canceling Processor QN3 and a return to the fan-favorite foldable design for even better portability. Whether you are enjoying the industry-leading silence of your current pair or moving to the latest edition, we are thrilled to have you with us.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great for planes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Planes seem louder than 20 years ago. I am likely wrong, but i needed these headphones. Wireless and noise canceling. I can listen to Audible without turning the volume all the way up. Perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mergatroid, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin