Customer Ratings & Reviews

Hey, Mohammed! Fantastic! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi BellaT, Great! We're glad that you like the noise canceling and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi TonyD,

Thank you for the feedback. It is unfortunate that the unit had to be returned. We're glad to hear that you like the sound and noise canceling of the headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi, JoW1, Thanks for the great review and the 5-star rating! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Justin,

Thanks for sharing your positive feedback! We're thrilled to hear that you're enjoying the sound quality and bass of your new WH-1000XM5 headphones. They are designed to deliver an exceptional listening experience, and it's great to know they're working so well for you.

Just a friendly note: while these headphones are perfect for everyday use, they are not specifically rated for sweat resistance. For heavy workouts, we recommend a model from our sports and active wear lineup.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Demi,

Thank you for the purchase! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi DeadAlready,

Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function and call quality of the headphones. To have the best sound experience, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html

We also appreciate your review about the design of the headphones.

Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!

-Ralph

Hi Nuraaani, We're delighted to hear that you like the audio quality and comfort. Your feedback is greatly appreciated and thank you for choosing Sony. Erin

Hi melody1612, We are glad to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. You can always customize the Equalizer setting from the “Sony | Headphones Connect” app to personalize your listening experience. Thank you for your purchase. Enjoy! Vincent

Hi Braden321,
It is our pleasure to hear your valuable feedback! We're really glad you are enjoying the incredible sound quality, comfortable fit, noise cancellation, and features of your new headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris

Hi TristenG, Awesome! We are so glad to hear that you are enjoying the sound quality and battery life of your new WH-1000XM5! Thank you for choosing Sony! -Carl

Hello User233025,

Thank you for choosing Sony!

It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.

Best regards,
-Fred

Hi PaulL, Fantastic!We're delighted to hear that you find them a significant upgrade from your previous Sony headphones, especially appreciating the superior noise cancellation and added features. We understand your concern about the headphones not being foldable, which can make them a bit bulkier to carry. Regarding battery life, while noise cancellation does consume more power, the headphones are designed to balance performance and battery efficiency. We appreciate your feedback and hope you continue to enjoy the premium audio experience with your WH-1000XM5. Thanks for choosing Sony! -Sam

Hi OlgaG, Thank you for your feedback on the WH-1000XM5! We are glad to hear that you appreciate the great sound quality. We understand that the portability of the WH-1000XM5 may not match that of the WH-1000XM3 due to the design change where the headphones do not fold inwards. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam

Hi jazminerodz, Thanks for the positive feedback! We're glad you like the sound quality of the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks for choosing Sony! -Craig

That's great to hear, StephanieP! We're happy to hear that she's enjoying her new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig

Hi Mark, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Thank you for the fantastic review, JuniorN!

We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.

Thanks again for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi MichealR,

Very nice! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hello Ramsay, We are glad to hear that you like the quality and sound of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent