Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
First “noise canceling” tech that works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive got a pair of Bose noise canceling phones (QC 35) and QC earbuds that i thought were as good as it gets. Then i get a pair of these Sony phones. Hands down the best yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rondo, Thanks for sharing your feedback. We are thrilled to hear that your new WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, he can just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
XM5’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and compares just as good to XM6 if you want a cheaper option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteenJ,
It is most rewarding to hear that you consider these headphones a great product and a fantastic value! We are thrilled that the performance stands out so strongly to you. The WH-1000XM5 is designed to provide world-class noise cancellation and exceptional audio fidelity, and we are glad it is delivering exactly the experience you were looking for.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They great they cancel noise comfortable fit great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatSound . We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Don't look just buy them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a much older pair of Sony headphones that sounded really great. These blow them away. The noise reduction is awesome. I can mow my lawn and never hear the mower running. Also while using it talking on my phone it does fantastic! Great investment for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Larry56! We're glad that you are impressed with the noise cancelling feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Also, the new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted some noise cancelling headphones so when we took a trip she could read her books without listening to my music loud. I got her these and she plays classical music and reads in peace. She said these headphones are the best. Blocks out my music, and the music she plays sounds so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RetireBoilermaker35, Great! we're thrilled to hear that your wife is enjoying her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm-5 appears to be made of cheaper plastic materials. Previous model sony headphones are stronger and more durable. I broke my pair of xm-5 within a few months just like a pair of beats headphones. I would prefer xm-4 for durability, sound quality is good enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JakeD,
Thank you for considering Sony products.
We’re sorry to hear about the durability issues you’ve experienced with the WH1000XM5 headphones. We understand how important it is to have a product that feels sturdy and reliable. We appreciate your feedback regarding the materials and your preference for the WH1000XM4 model. Please know that we will pass your comments along to the Sony team as we continue to improve our products. Thank you for sharing your experience.
For affordable repair options, we suggest contacting our authorized partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Best regards,
-Fred
- Pros mentioned:Sound quality
Very slay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually like really good. I feel like im walking down a mf runway whoth these btches on, and the sound wuakity is amazing, but tbh anythings amazing to me and my Dollar Tree lifestyle
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ILoveMenHahaFunnyName,
Thank you for sharing your feedback with us and we are delighted to hear your satisfaction on our Sony XM5 headphone. It's nice to know that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very very good. I had the M4 for a while and got water into them so they stopped working. Then I got the Beats Studio 3 I must tell you, those are nothing compared to the Sonys. The noise cancellation feature should be the best in the market in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ejay, Great! We're glad that you like the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The Best Headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this headphone for 7 months and let me tell you they are worth it! The price and quality is excellent. Noise cancellation and sound is immaculate. 100% would recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyM, We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best sound quality ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound qualitybis amazing, howevwr, i dont recommedn for use on Conference calls because the automatica surrounding fucntion causes it to switch to the qrong setting. I have turned that function off but its not registering. For music or other audio its great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDAP, we're glad you like our product. We're sorry to hear that you have an issue with your SONY unit. If you are referring to the ambient sound, you can find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534514.html?search=ambient
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
Perfect fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter as she wanted something to use in her dorm to not disturb her roommate while she watched TV or watched any video. She is very particular about the fit and knew she wanted over the ear head phones. She has absolutely loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerlaG, You've made the perfect choice! We're delighted to hear that your daughter loved her new Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones! Love the noise canceling feature so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Carolina, thanks for that 5-Star review!
We are delighted to hear that you are enjoying the noise-cancelling feature! The XM5 headphones comes with multiple features to take your listening experience to a whole new level!
We appreciate your review and are thrilled that you enjoy your headphones!
Thanks for choosing Sony!
Gus
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“This is the best $400 I spent. It has a comfortable fit and the sound quality is amazing. I can’t use other earphones anymore because the quality doesn’t match up. If people asked which headphones they should buy, I would recommend them this.”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelenY, Thanks for your feedback. We are glad that your Sony WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound amazing and noise canceling is perfect. Got it on a discount. Best headphones i’ve ever worn.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeepakT, Thank you so much for your review! We're happy to hear that you're satisfied with the sound quality and noise-cancelling capabilities of your perfect Sony XM5 headphones. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. Beautiful color amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsRiddle,
Thank you so much for your wonderful review! We're thrilled to hear that you love the WH-1000XM5 headphones. It's fantastic to know that their beautiful design and exceptional sound quality have made such a positive impression on you.
We appreciate your support and hope you continue to enjoy your listening experience!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones, sound is superb. Durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EduardoV,
Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Great over the ear headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for flights and trips. Took them all over the country and they work excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gavin,
Thank you for the purchase! We're happy to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
Best carrying case in the game
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this better than the Airpods Max. Not as seamless as apples headphones for the apple ecosystem, But fit and comfortability wise I would definitely choose this over the other. ANC feature is nice and carrying case is really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi olaniso, We're delighted to hear that you like the fit, comfortability, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are Exactly what I hoped for. The noise canceling and sound are what I needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luca, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
My sons gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my Son. He remarked how the music sort of swam around his ears. Much better than his older Inner Ear plugs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brutus, Great! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin