Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life
Overall a great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable to wear all day and the microphone is very clear during meetings. I will say not being able to connect to multiple devices at once has thrown me off a little bit. The battery life is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Thank you for the review and we're glad to hear that you like the comfortable design, battery life and microphone of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing top quality I have zero issues with these headphone anyone who chooses to make the purchase will not regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorS, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of Beats Studio 3 break at the hinge along with the ear cup shedding like a husky. Decided on these after a lot of research. I absolutely love the sound and feel of these. The quality is top notch. You won’t be disappointed if you decide on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Poorly designed noise cancelling feature
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have an automatically adjusting active noise cancelling. Basically, depending on the environment, how you move your head, or how you are wearing these headphones, you will HEAR the noise cancelling change completely. You will randomly hear it become less strong or more strong, etc… it does this seemingly at random. This is extremely annoying and this feature cannot be turned off, it ruins these headphones for me personally.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lucas,
We are very sorry to hear about your frustration with the noise-canceling performance of your WH-1000XM5 headphones. What you are describing sounds like the Adaptive Sound Control or Speak-to-Chat features, which can be adjusted or disabled.
We recommend opening the "Sony | Headphones Connect" app and turning off Adaptive Sound Control on the Status tab. Additionally, please ensure Speak-to-Chat is disabled in the Sound tab, as this can also cause the audio to shift when it detects movement or speech. While the Auto NC Optimizer adjusts to your environment, disabling these specific settings usually provides the consistent experience you are looking for.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend these headphones if you can get them on sale. If you are okay with the positive pressure caused by strong noise cancelling and want to pay less, go for the XM4s instead. Get them on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChaseA, Thank you for sharing such a wonderful shopping experience. We're delighted to know that you are enjoying the excellent audio quality and you appreciate the amazing features of our industry-leading noise cancelation headphones, WH-1000XM5. Thank you so much for purchasing our WH-1000XM5 & 5-stars review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
A complete winner!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More refined than my older version (M3). Good improvement in the way to handle the ambiance isolation and the total silence mode, it is very intutive and I noticed less isolation in the older version I feel disconnected from the sorroundings.Like always unparalleled sound quality. Good quality calls !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bdmore Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amaizng for an office setting but alos work great for the gym. The volume level does have to be at about 70% plus noise cancellation to really not hear anything but overall great pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, perfect! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing performance of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Worth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Have worked in the audio industry since 1978. My first phones were Koss Pro 4AAA. These provide frequency response and detail surpassing anything I’ve ever used. The noise canceling is extremely effective without any I’ll effects. Well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, Thanks for leaving us such a great review on the WH-1000XM5! We are really delighted to hear you're satisfied with the incredible sound quality of your WH-1000XM5 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM5! TThe WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sounds like a dream!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit with great sounds. Makes you feel like like you’re in a personal surround m sound theater. Easley paired with my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddyJ, We're pleased to hear that you like the fit and audio quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise canceling is great. The sound is amazing and the Sony headphones app lets you customize setting to how you want to listen to your content. Overall great purchase and very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neese, Amazing! We're glad that you like the sound, noise canceling function and use of Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Its worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive done hours worth of research and have never found a better fit for my needs. Continuous studying in the school library can get loud at times. The noise cancelation is absolutely worth every penny. Although the cost really hurts the pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GonC,
Great! We're happy that we were able to satisfy your headphone needs. With our WH-1000XM5, we make sure it is worthy of your time and money. Our WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate you in giving us a 5 Star Review and we thank you for choosing Sony. - Marco
- Pros mentioned:Weight
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones worth the money. lightweight and overall looks very good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
You made the right choice! We're glad that you like the design and performance of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
If you have an iPhone you will want these
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace my WH-1000XM3 and definitely worth the upgrade. These little cushions of audio goodness were so great my teenage son "borrowed" them and has refused to return them. I also purchased the WH-1000XM4 and these are still a step up. Cons: the headband feels cheap since it is thinner than the previous plastic bands BUT since these lack that wayyy to easy to break plastic piece on previous versions, I'd say it is worth it and a design change that was overdue. If you have an iPhone, the features beat the comparable Bose headphones. If you have an Android, you might actually prefer the Bose. Either way, you can't go wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazzij2k,
Thank you for the 5-star rating! We're so glad to hear upgrading to the WH-1000XM5 is worth it and you are overall happy and satisfied with your purchase. Your feedback regarding the headband is greatly appreciated. The moving parts don't make the WH-1000XM5 fragile — the construction is solid and reassuring. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones definitely worth picking up especially on a discount.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon, Thanks for the 5 stars! We're glad to hear you're enjoying your Sony WH-1000XM5 headphones. They're definitely a great pick, especially with a good deal. Thank you for choosing Sony! Enjoy! -Maria
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! I love them! The connectivity isn’t always great but overall I really enjoy using these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebA, Thank you for the amazing review! We're glad you love the overall features and functionality of your Sony WH1000XM5. Please set the headset to “Priority on stable connection” using the Sony | Headphones Connect app to ensure optimal Bluetooth connection. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have great sound quality for everyday users. Most advanced adaptive noise cancellation in its class. As for connectivity with Apple it can’t real contend with headphones like AirPods Max or Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarionM, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WH1000XM5. Thank you so much for your purchase and for choosing Sony! - Romeo
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, use them for work and I also use them for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the amazing review, ErickR!
We are so glad to hear that your WH-1000XM5 headphones are performing so well for you in two very different environments! It’s great to know they help you stay focused during work hours and keep you motivated at the gym.
We designed these with a lightweight frame and industry-leading noise cancellation to be versatile enough for any setting, and we're thrilled to hear they are keeping up with your lifestyle. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
BEST HEADPHONES EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation feature is amazing!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaC,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're enjoying the noise cancellation feature on the WH-1000XM5.
In addition, the WH-1000XM5 headphones support High-Resolution Audio playback, ensuring high-quality sound and include a Google Assistant feature.
Thank you for choosing Sony!
Best regards,
- Stephanie
Her attachment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter’s gift. Still waiting to mail it to her.
I would recommend this to a friendGreat Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The touch features are really cool, and the controls are smooth.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MariaC,
That's great to hear! We are thrilled you love your WH-1000XM5 headphones and are enjoying the cool and smooth experience of the touch controls. We designed them for an intuitive and premium listening experience!
Thanks for choosing Sony.
Best regards, Eliab