Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Solid headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones the sound is amazing in my ears. Very nice headphones nice quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazminY,
Fantastic! We are so happy to know your satisfaction with the incredible sound and superb quality of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially purchased a pair and was hearing screeching sound, left side. 7 days after purchase, returned to Miramesa, San Diego BEST BUY and it took less than 5 minutes to exchange it all out. Best customer service ever! Second pair of headset is now my favorite and I have Bose headsets as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elden, We're sorry to hear about the experience you had with your previous pair, but good to know that your 2nd pair works really well. We're also glad to hear that you had an amazing customer service experience. Thank you for purchasing the Sony WH1000XM5! -Sam
XM3 upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My XM3 is still an excellent choice for air travel. A little long on tooth, I read the Best Buy and online tecnical reviews. And bought the XM5. No comparison between both but thanks to Sony for great products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MackBolan, Great! We're glad that you are enjoying both the XM3 and the XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and looks great! Worked right out of the box!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimR, We're glad to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
New features are crazy cool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds. Just super solid and all the new features blow me away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianI, Awesome! We're pleased to heart hat you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves the headphones. Good buy. It was a early birthday day gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeresaP, We're glad that your daughter loves her new headphones. he WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound, nice and loud great for movies. Its worth it if you want high quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdolfoM, We're happy to hear that you like the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Noise cancelling is so much better than Apple’s headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiachengH, We are glad that your Sony wireless noise canceling headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Not worth it, Broke after 4 months of use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones in November 2025 and after only 4 months the hinge broke completely on its own while I was wearing them.No dropping, no impact, no misuse whatsoever. The plastic at the pivot joint just gave out and a large chunk broke off, making them completely unusable. Also, the difference in sound quality compared to the XM4 is practically imperceptible in everyday use. On top of that, the XM4 actually has better active noise cancellation. If you're considering these headphones, my recommendation is to go with the XM4 instead, they're more durable, have better ANC, and the price difference is not justified by any real improvement in the experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thanks for the review. We truly appreciate you sharing your honest thoughts with us.
We're so sorry to hear that your headphones broke. That sounds incredibly frustrating, especially since you’ve only had them for a few months. We also appreciate your feedback regarding the sound and noise canceling compared to the XM4. We take these comments seriously to help us make better products.
To help fix the broken hinge, we recommend contacting our parts supplier, Encompass. They can help you with a low-cost repair.
You can find more details at this link: https://www.sony.com/electronics/support/articles/00346233
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Comfortable, good sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the color and sound of the headset quick charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Snoopy, We are thrilled to hear that you like the sound quality and color of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
Need
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a pair of over ear headphones. I heard the apple ones were too heavy and was recommended this, did not regret purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Awssome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the 3s but these are so much better than i could have imagined
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio
That's a very nice upgrade! We appreciate the 5-star rating and we're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
10/10
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BANGER HEADPHONES, does not get much better than this if it all for wireless headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Palav, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dreamed about this one for few years finally I bought it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrjinbadamB,
Thanks for the wonderful review! We're so happy to hear you finally got the WH-1000XM5 headphones you've been dreaming about. We hope you're enjoying the listening experience—outstanding sound quality and top-tier noise cancellation!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. I couldn't be more impressed with theese headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the positive feedback, RicardoO! We're glad you like the great sound and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Craig
Sony head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding set of head phones! I highly reccomend for any office use and or exterior use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherK, thanks for posting this fantastic review.
We feel privileged to know that you are enjoying the exceptional quality of the WH1000XM5, both in the office and beyond! –and we love that you highly recommend them, we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn.
She loves her Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter for Christmas! She is obsessed with them, they have basically become and accessory! Would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharM, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and awesome sound. Love that i can adjust the settings for the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cass, We're thrilled to hear that you like the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM5 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son chose these headphones after comparing the comfort of the fit and the quality of the sound against other headphones displayed in the store. When he tried them at home, he was not disappointed. He commented on how it was like being on the front row at a concert when listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi carle860, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to connect to all devices. Great noise cancelling and sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl