Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10888123
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tested out the headphones on a flight, it blocked out EVERYTHING! Way better than my airpods in that department. The carrying case feels nice and the accompanying app is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthBane,
You made the right choice with the Sony WH-1000XM5! We're thrilled that you like the noise canceling function, supplied carrying case, and dedicated app (Sony Headphones Connect) of the headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Better then AirPod maxes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head are great but the sound connect app can be annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brahim, thanks for taking the time to share your experience with the Sony - WH1000XM5. We're thrilled to hear you're enjoying the extraordinary sound quality, and industry-leading noise canceling technology on these headphones. Your satisfaction is our top priority, therefore we want make things right for you, please let us know what were the inconveniences you went through with the sound connect app. You can contact our technical support team if you have questions or need assistant via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The Sony app lets you adjust the EQ as well which is super helpful. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tjv123,
Great! We are truly happy that you are loving the sound quality of our WH1000XM5. Also, good thing that you were able to utilized the Sony app to adjust the sound settings to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Prefect Headphones!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds quality. Would recommend. Perfect gift for anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewC, Great! We're glad that you like the sound quality. Thank you for choosing Sony. Erin
Comfy with great build and sound quality!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a few months and I love them! I like that there is an app to get the most out of the headphones and you have a lot of options for customization of your sound. I was on the fence between these and the AirPod Max but I’m glad I got these! These are also able to be controlled by the touch sensors on the outside of the earphone, which is a cool option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meeechelle, Great! We're thrilled to hear that you're enjoying your Sony WH-1000XM5. It's great to know that the app and customization options are enhancing your experience. We're also glad you appreciate the touch sensor controls on the earphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was better than we expected. We had read great things but really does what it says and worked excellently. Would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geri,
Thank you for the purchase! We're happy to hear that you like the headphones and it is living up to your expectations. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
T from up north
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent. The noise canceling feature works well as advertised and the ohone voice recogniotn/cancellation of surround ind sound works wel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTim, We're glad that you like the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really good sound quality. Noise cancellation is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarisaT,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but seemed to have a looser fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DevinO,
Thanks for the review! Feedback is well appreciated as Sony always strives to deliver the best quality products, so we can definitely look into the concern encountered for future references. We are glad you are enjoying the amazing sound quality from the headphones, and do not forget to download the Sony Sound Connect app to enhance the experience!
Thank you for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing great quality, and noise cancellation comes in handy
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, EdgarB! We're glad you like the sound quality and noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great Sound, poor App management
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great! The app on the other hand kind of sucks. Sometimes I wish it didn't need the app to work on my phone. The App is the only reason I wish I would have bought Bose instead. But the sound quality is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW,
While we're glad you like most of the features of your WH-1000XM5, we regret to hear you are not having the best experience with the companion app. Your feedback is extremely important to us and is very much appreciated. You can use the headphones without the app, however, to get the most out of your WH-1000XM5, the Sony Headphones Connect app allows you to customize the following:
• Update the headset software
• Turn the voice guidance on/off
• Switch the touch sensor control panel on/off setting
• Set the Bluetooth connection mode (sound quality mode)
• Set the wearing detection automatic power off function
• Set the wearing detection automatic music playback pause and resume function
• Check the connection status and the settings of the headset
• Switch the multipoint connection (Connect the headset to 2 devices simultaneously) on/off setting
• Select the Equalizer setting
• Customize the Equalizer setting
• Adjust the noise canceling function and Ambient Sound Mode (ambient sound control)
Be sure to review the help guide link below, as it tells you what you can do with the Sony Headphones Connect app.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
If you need further assistance regarding your product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Impressive noise cancellation. Served me well on a long flight and had no issues with wear and tear due to the travel case that’s included.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ithurtssogood, Awesome! We're glad that you're enjoying the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound, but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these and the sound is great, but little after a year the hinge broke, i tried fixing it myself to have the right hinge break again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaS,
Thank you for considering Sony products.
We are truly sorry to hear about the trouble you've experienced with the hinge on your WH-1000XM5 headphones. It is disheartening to learn that such a physical issue has interrupted your enjoyment of the great sound quality you've come to expect from us. We certainly understand how frustrating it is to deal with a recurring break, especially after your efforts to resolve it yourself.
To ensure your headphones are restored correctly, we recommend taking the unit to an authorized repair service. Although warranty protection is generally limited to manufacturing defects and does not include accidental damage, we want to help you as much as possible. Please consider contacting our authorized repair partner, Encompass, for repair options that may be more affordable: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this can help you get back to enjoying your headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and clarity. Noise cancellation works perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Basso, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
I like it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get this for my daughter is very comfortable easy to use she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AracelyA,
Thank you for the 5-star rating! We're happy to hear that your daughter loves the comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding headphones I've ever owned. Just crisp clear sound. Unfortunately, someone stole them a month ago while I was commuting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were stolen. We hope you will be able to replace these amazing headphones. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent quality, the product is awesome. Would definitely recommend to my friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiuT, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your WH-1000XM5 headphones! Thank you for your recommendation and for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling works amazingly well and there is minimal lag when editing videos with sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LynnB, We're delighted to hear that you like the noise canceling function, sound, and overall quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sound quality!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence since these were going to be my very first over the ear headphones. Exceeded every expectation I could’ve and would’ve had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEvo9, Excellent choice! We're truly glad that you like the audio quality and these headphones exceeded every expectations. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought headphones because of air travel. Since my next flight is scheduled for February 7, 2023 I am not able to determine if it works for my needs. I do use it when taking walks and it works just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferW,
Thank you for the review! If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David