Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Better than all others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own xm3 and still use it but this new model 5 is simply better at noise canceling. It is ideal for traveling. Unfortunately, that is not my major use. Pros. Best sound isolation i have tried. I thought that my xm3's where great, this is much better. Being able to pair with 2 or more devices at a time is what originally had me try them. It works great for that. I have them connected to phone, tablet and computer. Auto switching when sound is heard on each device. The ear pads are larger but thinner than early models. Better fit for me. That is totally a subjective veiw. Some don't like that, others do Cons.. greatest con, the lack of control over sound isolation. Good for traveling which helps you hear important voices but terrible for when you want silence, which is why i use them. Sometimes the auto shut-off of noise canceling if i cough or say something when i had disabled that feature is really annoying when I'm in a very loud area, like mowing my lawn. I can not get the headphones to cancel out voice at all. With the model 3 you could set voice canceling but with this model 5 you can not. I can no longer pair my model 3 with my phone, the sony app refuses to connect. Still waiting for an answer from them. Ok, lest bad thing but very important. Normally, when you take off your headphones, you either put them around your neck or lay them down with the pads close to your body or down toward the table. The model 5 will only fold forward if you loop them around your neck so the ear pads are pointed away from you, open to anything that could get in them. Dirt, water, bugs, people sneezing, whatever. So, if you don't want your headphones collecting these things, you can not put them around your neck. You must take them all the way off and find a way to protect them because they will not fold together either. Overall, I love them. A little annoying to take care of them but I find it worth it for their abilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrStrangeLove42, We're happy to hear that you love the overall performance of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction. Very comfortable on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greeneyemic, Amazing! We're delighted to hear that you are enjoying the sound, noise canceling, and comfortable on the ears. Your feedback is greatly appreciated and we thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and I love the talk feature. Comfortable on the ears, could have more padding on the headband
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphones, Awesome! We're glad that you like the sound quality, features, and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good headphones for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Apple AirPods Max for the last 2 years and noise cancelling of that headphones is amazing. Unfortunately, lost my headphones and started looking for alternative. I auditioned the M5 from my casual ears, music and movie audio is comparable to the Max. The noise cancelling though is I found a bit weaker than the Max. I do love the option to cover the right cup and you'll instantly hear your surroundings ambient sound. Overall, with being cheaper than the AirPods max, this is a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ampersand, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing sound and comfortable
|Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The sound quality is amazing and they are very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar We're glad that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally landed on these after trying a few other headphones. The audio quality and customizability are great and the awareness mode made them a keeper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanR,
We're so happy to hear you're loving the WH100XM5 Headphones! It sounds like you found the perfect fit. Great to hear the audio and awareness mode sealed the deal.
Thanks for choosing Sony.
-Aldair
- Cons mentioned:Portability
Great audio
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are really nice. I had the xm4s and the 5s were a solid upgrade. I just wish that they were foldable like the 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb,
We're thrilled to hear you're enjoying the new WH-1000XM5 headphones and we really appreciate you taking the time to share your feedback with us. It's awesome to know that you're finding them to be a solid upgrade from your XM4s. The improved noise cancellation and even clearer audio are some of the features we're especially proud of in this model.
We also totally hear your feedback about the foldable design of the XM4s.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, easy to use, love the touch features on the side. Only thing I don’t like is having to use the Sound Connect app and only being able to connect to 2 devices at once. Besides that, great quality sound, amazing noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanK,
Thank you so much for your wonderful review! We're so glad to hear that you're loving your Sony WH-1000XM5 headphones and enjoying the touch features, sound quality, and noise cancellation. We appreciate your feedback about the app and device connections — it's always helpful for us to know how we can improve. We hope your listening experience continues to be immersive and enjoyable!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Battery life, Sound quality
Great product
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sound and durability. Upgrade from xm4 and wonderful battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderS, we're glad you like the sound quality, durability and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Bass
Great Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift and they loved it. The bass was awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieR,
That's wonderful to hear! We're delighted your gift recipient loved the WH-1000XM5 headphones and found the bass awesome. Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
Great headphone if you don’t have a small head
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, have been working great for me. Bluetooth connectivity is also really good, but the fit is slightly lose on my small head, so probably not a good choice for people with small heads cause it slips off especially during workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FarwaI, Thanks for the feedback. While we're glad you like the sound quality, we're sad to hear that it didn't fit you well. Make sure to adjust the headband slider accordingly to prevent it from falling off. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Lightweight headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds and base.I love the noise canceling feature and the lightweight design .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VirgieN, We are glad to hear that you love the noise canceling feature of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Fit comfortably and battery last long enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseJ, That's awesome! We're very happy to hear you're enjoying the exceptional comfort, amazing battery life, and overall sound of your WH-1000XM5. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for the 5-stars review & feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Audio is great, durability not so much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is great. Just after 1 year of use the connection just above the left ear broke making it unusable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DustinM,
Thank you for reaching out and sharing your feedback. We are glad to hear you are enjoying the audio quality of your WH-1000XM5 headphones.
At the same time, we truly apologize for the frustration caused by the broken hinge.
Just to let you know this type of damage is not considered a result of normal wear and tear so, unfortunately it is not covered under the terms of warranty.
To help you get your headphones back in working order, we have partnered with our authorized parts supplier, Encompass, to offer a low-cost repair service.
You can contact them directly to arrange this:
Phone: 1-866-835-1146
Email: service@encompass.com
Hour of Operations: Monday - Friday: 8:00 am - 6:00 pm EST
Thanks for considering Sony products and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is good. Very comfortable, but not for long sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyK, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Surround Sound Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight Awesome Surround Sound Well Worth The Money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL!
Thanks so much for taking the time to share your feedback about the WH-1000XM5 headphones.
We are excited to hear that you find them to be lightweight, that the surround sound is awesome, and that you feel they are well worth the money!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling headphones. Very light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riley, We are happy that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort, Sound quality
Best headphones in the market
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Noise cancellation is extremely strong and they fit like a cloud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it , it’s was my life saver in long international fligh, I was sit on a last row on a end , and it’s was super noisy over there , this headphones has noise control option , what was really my life saver , love it , and also I don’t need charge them for 32 hours , what I think it’s wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KateL, We're delighted to hear that you're enjoying the features of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my sony head phones there s as good as my bose or even my Bowers and Wilkens which both cost alot more Use them connected to my tv great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
Thanks for your feedback! It is most rewarding to hear that you're loving your WH-1000XM5 headphones! We're thrilled they're providing such great sound when connected to your TV and that they compare favorably to your other headphones.
Thanks for sharing your positive experience with Sony!
Best regards,
Stephanie