Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome audio quality, great sound quality when taking phone calls and listening to music. Would definitely buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManuelS,
Thank you for the trust and for purchasing our WH1000XM5. We are truly happy to hear that you are pleased with the audio quality of our XM5. You can now enjoy clear phone calls and amazing music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound qualityCons mentioned:Portability
I wish I could keep it, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic noise canceling headset with a fatal flaw. For my use case, which is plane travel, the lack of foldability and the HUGE rigid case makes it impossible to keep. Even though it is the best NC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OliverUWS, we glad that you like the noise canceling function. We appreciate all of your feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best quality headset, for the price, that I have ever purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KurtL,
We are ecstatic to learn that these are the best quality headphones you have ever purchased for the price! Delivering top-tier audio performance and value is what we strive for, and we are thrilled that you are so happy with your choice.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Prefect Headphones!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds quality. Would recommend. Perfect gift for anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewC, Great! We're glad that you like the sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the noise-cancelling quality and comfort, but occasionally the headphones will shut off when I am actively using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NikaM,
While we're happy that you are satisfied with the noise canceling feature and comfortability of our XM5, we're sorry to hear that you are having issues like the unit shuts off by itself while using it. This is not the news we want to hear. Please allow us to help. If the headphone shuts off in the middle of using it, you may not be wearing it properly.
Here are some troubleshooting steps that you can check:
- When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
- When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
- Make sure the battery is fully charged.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are more than happy to assist you.
Regards,
Marco
Sony Head ohones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has been absolutely spectacular. Fantastic and very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DaneB,
Thank you for choosing Sony!
We’re excited to hear that the WH1000XM5 headphones have provided you with a spectacular experience. Your happiness with the product truly motivates us to continue delivering premium audio solutions.
Best regards,
-Fred
- Pros mentioned:Sound quality
Solid for office and travel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are both great. Very clear and crisp, I do wish they were collapsing like the previous generations but not a huge issue. The only con are the "touch" controls as they can be a struggle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioH, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm5/software/00278246. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Cons mentioned:Price
Not budget friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, however I believe the price is a little high for what you get. I would recommend getting the m4 rather than these. All in all, if budget isn’t an issue, then these are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
First Time buying headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time getting some headphones for music! It’s a big game changer! They feel really good and the battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right pick, SergioG! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony noise cancelling headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best option, before you get another manufacturer try these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EndUser, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing great quality, and noise cancellation comes in handy
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, EdgarB! We're glad you like the sound quality and noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
I like it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get this for my daughter is very comfortable easy to use she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AracelyA,
Thank you for the 5-star rating! We're happy to hear that your daughter loves the comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really good sound quality. Noise cancellation is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarisaT,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent noise canceling and sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used these on flights to Europe and back. Excellent noise cancellation and sound. Easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertaD,
That's awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Good Service, Great Product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING Product. You get what you pay for. I was gifted these headphones and initially thought to return due to the price. We went to Best Buy looked at others, spoke to staff and I decided to keep and try them. I'm so glad I did, I wouldn't trade them for anything now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimF, thank you for the fantastic score! We're delighted to hear that you've chosen to keep the WH1000XM5. This headset truly is an exceptional gift, and we appreciate you giving it the opportunity to prove itself. Thank you for choosing Sony! Regards. -Jenn
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones had great quality out of the box, but you can improve it by the eq options on their app. 10/10 recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsratMiah,
Many thanks for the 5-star rating! We're delighted to hear your satisfaction with your WH1000XM5 headphones. We always strive to deliver the best quality with our products. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
perfect headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones for listening to music and staying focused with the noise cancellation perfect headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarV, We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
expensive but very much worth
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some of the absolute best noise cancelling headphones on the market, yes they are expensive but very much worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LufaKlaskie, Fantastic! We're very happy to hear you feel that the WH1000XM5 is worth its price. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Okay for now, time will tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, although they feel loose. The chat/speak is way to sensitive. I wish we could turn that off permanently, and turn it on only when we feel it would be useful. The volume swipe is nice. I use them while cutting my grass, and it helps make my 4 hour cutting go by nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bubby, We're glad that you like the comfort and volume swipe of your headphones. You can enable/disable Speak-to-Chat feature using the Headphones Connect app. You can also change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. In the factory settings, the time until the mode ends is set to about 15 seconds.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html?search=speak%20to%20chat
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Excellent value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice to drown out the background noise and lets tone come through for easy listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
That's fantastic to hear! We are thrilled you're enjoying the superior noise cancellation and sound quality of your WH-1000XM5 headphones. Thanks for choosing Sony.
Best regards, Eliab