Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, and the noise cancelling settings help for concentration and overstimulation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyB, we're glad you like the sound quality and noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony m5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancelling, amazing sound . Calls are phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jburden78, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! So happy I purchased, would recommend for friends and family!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abby This is amazing! We're so glad that you love the headphones' quality. We appreciate your recommendation and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent for Music lovers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for every day use and music lovers and also for watching movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VigneshD, That's great! We're delighted to hear that you're having a wonderful time using your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has had great longetivity and performed very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalvinT,
Thank you for choosing Sony!
We’re honored to hear that your WH1000XM5 headphones have demonstrated great longevity and consistent performance. It’s rewarding to know they continue to deliver quality sound and reliability over time. Thank you for sharing your experience—your feedback encourages us to keep focusing on durability and excellence.
Best regards,
-Fred
- Pros mentioned:Sound quality
P
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply excellent in sound and quality. My "4" was excellent but I can tell the difference. This "5" model surpasses the "4".
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GratefulBestBuyshopper, Excellent! We're glad that you are enjoying the sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The best headphones you can buy,the app could be better but sounds quality and noice canceling amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi E2E4, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are really good option. The sound quality it’s really good and the materials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AldricV This is amazing! we're delighted to hear that you like the sound quality and materials used. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Sound quality
What I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product really helpfull to be at the gym or outside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamidA, Great! We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Great buy during sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about 3 months now and have nothing bad to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler,
That's great! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great battery life (all-day), and rugged enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reggie,
Thank you so much for an amazing review! We're happy to hear that you like the quality, long battery life, and design of your WH1000XM5 headphones. Your satisfaction with our product is our top priority. Thanks for choosing Sony! - Kris
Review for Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but if you have glasses, might be hard to get the perfect noise cancellation. other than that no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camm,
Thank you very much for the 4-star review! We are honored to hear you find the WH-1000XM5 to be great headphones and that you have no other complaints about the overall experience.
We sincerely appreciate your detailed feedback regarding wearing the headphones with glasses. We often recommend making sure to run the Noise Cancelling Optimizer feature in the Sony | Headphones Connect app while wearing your glasses, as this can help the headphones adapt the ANC to the slight difference in fit.
We really appreciate you choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Worth upgrading?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM4. The sound quality and noise canceling are better with the XM5. I gave the XM4 to my daughter and she is supper happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bose, Amazing! We're happy to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Disconnecting frequently
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. But it is disconnecting very frequently when used with my office laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITperson, We're glad that you like the sound quality. We're also sorry to hear that it disconnect frequently. For optimum performance, please ensure the software is updated. Please launch the Headphones Connect App to verify and update the software.
You may also reset the headphones by following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are light that make them comfortable for long period of time and have an amazing sound proof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lynn, great! We're glad you are enjoying your new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Comfort and quality were amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved how the headphones fit my ears. They were comfortable. Also the sound quality is great. The only issue i faced was connecting multiple devices and auto connecting my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sushmitha, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs amazing better then I thought noice canceling amazing and packaging was primo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesH, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are really comfortable and durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Msvjr, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great amazing very good fit had a bit of trouble with the system but went well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR, Thanks for the positive review! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
XM4 are better than the XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise Canceling in the market they don't have a competitor, but for a $400 dollars headphones the music volume is extremely low compared to other headphones. If you're looking for noise Canceling feature these are your options but if you want a great headphones overall, I recommend the previous version the XM4 because they have a better music sound and the noise Canceling is kinda close to the new ones and you still have all the features and gestures on the right side of the headphones. XM5 they are not bad but the xm4 are better overall on my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, We're glad that you like the noise canceling function of your headphones. We're sorry if the sound quality. If the sound quality is low, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We also recommend ensuring the software is updated. You can check the software version by launching Sony Headphones Connect app.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin