Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Worth the purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, very durable and the noise cancellation is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dequan, Thank you for the excellent review! Good to hear you like the amazing sound, durable design, and top notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are better than the last headphones sony put out. Better sound, comfort and anc!sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfiedcustomer, Thank you for the great review! We're very happy to hear you like the excellent sound quality, comfortable fit, and exceptional noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. the noise cancellation is on a different level and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joshua, we're glad you like the battery, noise canceling feature and sound quality of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Sony never fails
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True about sony . It is really rare when they make a bad product. I love this heaphones and they are amazing for workouts section.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teo02, Great! We're glad that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, I recommend them. Noise cancellation is on another level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Villosky, Great! We're thrilled to hear that you like the noise canceling of your headphones. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Blue tooth pairing is awful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed - Sony has botched blue tooth pairing with this headset. Really poor with Amazon Fire tablet. Should've bought the Bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bruce, we are really sorry that the WH-1000XM5 Bluetooth connection has been really poor with the Amazon Fire tablet, we'd like to provide you some recommendations you can follow to make it work properly:
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. If the issue is still unresolved please consider contacting us to gather more details about the issue. Contact us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Thank you for considering Sony products! -Ismael
Tremendous sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the hype. If you're wondering if these are the ones. They are! Love the software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyDuke Amazing! We're glad that you like the sound quality and love the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
have to pay for 360 around separately
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality, but the only thing is that you shouldn't have to pay a subscription for 360 sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santo, we're glad you like the sound quality of our product. We appreciate your feedback regarding the 360 sound. Thanks for choosing Sony! ~Earl
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an absolute game changer. Big purchase but definitely worth the splurge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaK, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, also pretty comfy and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
Awesome Cans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancellation. I feel there is normally a trade off with your sound with NC, but not with these cans. Awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarshallS, Excellent choice! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice and comfortable music is great but after a while it irritates the ears. Color is a bit faded I use it to study
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselH, this is great! We're glad that you like the sound and comfort. We'll take note of your feedback. Thank you for choosing Sony. Erin
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Always great customer service at Beat Buy stores.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBEZ, Thank you for the 5-star rating! We're so pleased to hear that you're satisfied with the excellent quality of your Sony WH1000XM5 and good to know you had an amazing customer service experience. Thanks for choosing Sony! -Sam
4 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright headphones, they are not as sturdy as I would like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueM, Thanks for sharing your feedback. We'll take note your input and rest assured, this will be looked into. Thank you and regards, -Craig
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great love their color they match my Apple Watch perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth, we're glad you love our product! Thanks for choosing Sony! ~Earl
Great Headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and really really confortable. The sound cancellation is excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WIDI, Perfect! We're thrilled to hear you like the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, and the noise cancelling settings help for concentration and overstimulation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyB, we're glad you like the sound quality and noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good ear phones, comfortable great sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony m5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancelling, amazing sound . Calls are phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jburden78, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Love
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The best headphones you can buy,the app could be better but sounds quality and noice canceling amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi E2E4, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin