Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Phenomenal Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and perfect for the gym! never let me down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinP, Great! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is amazing and so is the audio love the Sony app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, We're delighted to hear that you like the audio quality, battery life, and use of app. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, light weight, excelente noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisCA, We're delighted to hear that you like the audio quality, light weight, and noise canceling function. Thank you for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic headphones. Love the ANC. The sound quality is great and the call quality is the best ive used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ademo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best noise cancelation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, great value, super comfortable, it cancels noise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MairaR Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market today. Everyone should buy a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lukgonza,
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Very very good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved sony headphones, and these ones are even better than the previous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi binhw,
Thank you for the 5-star rating and we're glad to hear that you love your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Love the bass. Sound cancellation is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hikikomori, Awesome! We're glad that you like the audio quality and noise canceling function. Thank you for your feedback and for choosing Sony. Erin
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancellation is so good. Also the app to configure the audio is also really easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, We're glad that you like the sound quality, noise canceling function, and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Xm5 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. A little pricy and a lot of resemblance to the xm4 but the new features and comfortability are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaiderA, We're glad that you like the features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Is Sony still the benchmark? Hmm....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few years ago I would leave an absolutely glowing review for these headphones but... we live in a different reality now. Companies like Edifier and 1MORE have headphones that cost 1/4 of this set's price and perform just as well (and in some cases better). Sony may still have the edge on ANC but if you value sound quality more than noise cancellation there are simply other, more interesting options out there that will save you A LOT of $$$.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
We appreciate your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. If the effect of noise canceling is not sufficient, you can follow the suggestions here to isolate the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
love it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my daughter love this one get canceling noise too she always using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patz, Great! We're happy to hear that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my airpods maxes for these. i don’t regret a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmyB, We are glad that you like your new Sony WH1000XM5 wireless noise canceling headphones compared to others. You chose the best brand this time. Thank you for your purchase. Enjoy! Vincent
Amazing
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The sound quality is amazing as well as the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The GOAT in headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is undoubtedly my Greatest best ever headphone of all time…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KapBong, Awesome! We are glad to hear that you found the best headphones for you! We thank you for the 5-star rating and for choosing Sony! -Carl
Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphone, sound quality is great as expected. Its not as comfortable wearing it as the XM4. Overall, its not bad at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie, We're glad that you like the sound quality. We'll take note of your feedback with regards to the cover. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones perfect for almost everything my daughter loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvelynT,
Great! We're thrilled that your daughter is enjoying these amazing headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
They sound so fantasic and so lightweight.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the title, also the controls are really easy once you get the hang of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FNKYMNKY, Thank you for the amazing review! We're delighted to hear you like the fantastic sound quality, lightweight design, and intuitive controls of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a present to my son at college. He frequently traveling placess and this one is helping him enjoy his travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi raj14, Awesome gift! We're glad that your son is enjoying his new headphones. Our XM5 is perfect for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and I love the talk feature. Comfortable on the ears, could have more padding on the headband
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphones, Awesome! We're glad that you like the sound quality, features, and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin