Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great all around. Better options for bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and great sound. Certain sounds can slip through if they’re high pitched enough but I don’t believe that’s the fault of the headphones. Lacking in bass which I’ve heard the xm4 is better for but every other sound is amazing. App is very easy to use and equalizer helps fine tune for personal sound preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user790432, Awesome! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Just get em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You want some honesty. Im at a beach right now. Just had one of the best freestyles in a while. This is such an immersive experience. You connect so much better with music . I feel like these are a tool for me to sharpen my skills and also have a deeper appreciation of music. Should have gotten these sooner. They are well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user275660, Thanks for sharing your experience. We are glad that you are having a great time using your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Excellent sound amazing weight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Not what yoU would get with wired headphones at the same price level but for Bluetooth headphones they are excellent. I did compare them against apple max and overall preference the sound of Sony, plus Sony you can customize easily (at least on mobile’s devices). There are a number of minuses all linked to software implementation : if you connect to 2 devices simultaneously you significantly cut the range of the connection and that silly speak-to-chat feature keeps enabling itself no matter how many times you turn it off. Apple max definitely switches from device to device much easier at least in apple ecosystem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexF, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
WH-1000XM5 review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, nice bluetooth interface, very effective NC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xplane, Great! We're glad that you like the light-weight design, Bluetooth interface, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Amazingly comfortable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent comfort and amazing ANC. Can't recommend these enough!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulS, Awesome! We're happy to hear that you like that these are comfortable and noise canceling works well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headband too hard again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones. They sound AMAZING and feel really nice and light. The reason i returned them is because of the headband. Its too hard and gives me a headache after only 30 minutes. I do not know why they don't add softer padding on top like they did on the XM2 and XM3 anymore. If the headband doesn't bother you, I can recommend these on sale or refurbished and save the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chaseyoboy, while we're glad that you like the sound quality, we regret to hear that the headphones had to be returned. There are some reasons why your ears may hurt when putting on or wearing headphones. For more details, please check here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
We hope that you'll consider the XM5 again in your future purchase.
Regards,
Erin
- Pros mentioned:Battery life, Sound quality
Amazing headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, battery life, and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user363735, Awesome! We're glad that you like the sound quality, battery life, and connectivity. Thanks for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Sound Quality! Comfortable fit as well. 5/5 Stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user444769, Thank you for your 5-star rating! We're delighted to hear that you like the sound quality and comfortable fit. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted these headphones for Christmas. My fiancee loves them. The sound quality is great, even when listening to lower quality audio. Super easy to use right out of the box. No problem connecting these to her phone at all. The noise canceling feature is also high quality and we cannot hear anything outside the headphones when using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganP, Awesome! We're glad that you fiance loves here new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony's comeback!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is hit and miss when it comes to audio (in my book anyways). , but these have destroyed the competition at or slightly above this price point. The packaging is real nice and was a pleasure opening. I have a thing with packaging. No bags, no un-needed junk, just clean and simple well thought out packaging. Comes with a nice pouch as well for traveling. I always charge anything rechargeable right out of the box. Didn't take long and by then I had already downloaded the Sony app. Turned them on and placed them on my head, immediately I was impressed, didn't even have music on yet. I also noticed how light and comfortable they were right away. Almost felt cheap and worried me about how'd they would sound. Although once I put the tunes on I was shocked how great they sounded. Playing with the app I found a option of allowing the noise canceling to turn off once you started talking. Pretty cool feature and worked flawlessly playing around with it. These aren't proof but I put them through the grinder anyway and used them during a rough day of yard work, about 8hrs in the AZ heat. Doing some home yard work, using trimmers, and a chainsaw, I didn't need my ear plugs. These worked great. I was also able to take a few phone calls that sounded excellent on both ends, they couldn't even tell I was doing yard work. The touch controls work flawlessly and if you want to stop the noise canceling for a minute you can just hold your hand over the right muff to deactivate it so you can hear the better half yelling at you that its time for lunch. All in all I love them and they are now my go to headphones. I expect them to last a long time and they are compact enough to travel with. I also love how low key they are, no frills, no bling, they just get the job done. Thanks SONY!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oldskool, Awesome! We're glad that you are happy with the headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony! Jay
- Pros mentioned:Battery life
Great Headphones! Worth it?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for just under 350 with tax during the sale. I had been wanting a pair of overhead headphones that would cover my ears (to not disturb piercings). Really love the battery life on them plus they charge super quickly. Would recommend, I've never really tried noice canceling headphones before so I'm not sure if they are a "good deal" but I love my pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sophia, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Buy em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best mainstream noise cancelling line -- all of the WH1000s -- out there right now. It takes a little tinkering in the app to get the perfect EQ settings but otherwise these are amazing. I think I spend more time with them on than with them off during my waking hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianB, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Do not. Unless you have to. Then... fine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for $400. I have sensory issues, enough that when my XM3's broke I needed to buy new ones the next day. Pros: It is great noise canceling. Both top and bottom frequencies at the extreme end are slightly better canceling than the Bose QuietComfort, which is exactly what I am looking for. However, the Bose was better at noise canceling all other frequencies. Cons: The build quality absolutely sucks. They are $30 build quality with a $400 price tag. It feels cheap, looks slightly better, and the foam is so bad. When I bend over (to pick up a ball and play fetch with the dog) some sensor wigs out and the sound changes and the noise cancelling is affected. I am absolutely getting more sound passthrough than previous iterations, and their build quality was better. The case is massive, and insane that someone thought that's how I want to travel. It's the size of my grandmother's purse. I'm not an audiophile, I just am sensitive to extreme frequencies. But the sound is good... but not at this price point! For $400 I should be able to hear God answer my prayers, instead I'm hearing just good tunes? It sounds like a $60 pair of headphones. Again, the Bose QuietComfort were superior. They had better sound, the soundstage felt larger, and the sounds were absolute finesse. And did I mention they were $100 cheaper? In sum: If you do not desperately need the edge of human hearing to be silenced then you SHOULD NOT buy these. $400 is a bonkers price for something that feels like tomorrow's noise canceling put into yesteryear's design choices. Ridiculous.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jakalswitch, thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you’ve had with your recent purchase. We understand how important quality and functionality are, especially when it comes to your sensory needs and we are truly sorry to learn that the build quality and design did not match your preferences. Your comments regarding the comfort and functionality of the headphones are invaluable and we recognize the significance of these factors for our users.
Your insights about the size of the case and the sound quality compared to other brands are duly noted.
Thanks for considering Sony products. We appreciate your candid feedback and hope you consider giving us another chance in the future.
Sincerely,
Stephanie
- Pros mentioned:Sound quality
Exactly What $400 Headphones Should Be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's everything a good pair of headphones should be. The materials are sturdy, but comfortable and light on the head, the sound quality is stellar and the noise cancelling works phenomenally! The app gives you a lot of customization for the sound, including level of noise cancelling and an equalizer. It's an expensive electronic that is worth as much as it costs!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeeGarrard, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and confort. I would've loved if they were water proof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user800364, We are glad that you like the quality of your Sony WH1000XM5 wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Comfort quality and style
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these one of my favorite items I listen for leisure and relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shani, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
XM5 Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are great! I need a good pair of headphones for meetings and this is IT for me. My colleagues can hear me loud and clear, unlike with othet wireless headphones that i've had. The only setback is that I am unable to mute/unmute from the headset and would have to be done directly on the app. And when doing recording for meetings, it will pick all ambient noises and they are extra loud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EACP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
What the!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing… the controls to skip, pause, etc., are very easy to learn. My one complaint is that the charger is too short. Skimping out on length!?! Haha, not a big deal. Also, incredibly light! Placed my headphones in my case before work, and after work, I lifted up my case and thought my headphones weren’t in there. Turns out they were.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alina,
Thank you for the 5-star rating and we're glad to hear that you like the controls of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
The greatest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The my are amazing. I had the Apple beats and I prefer these over them everyday if the week. I even made a post about them on my social media letting everyone know how great they are .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user396046!
Thank you for your wonderful feedback! We are thrilled to hear that the WH-1000XM5 headphones have exceeded your expectations.
These headphones offer industry leading noise cancellation, ensuring a serene listening experience. With up to 30 hours of battery life, they provide long lasting enjoyment.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, both in sound quality and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianM, We are glad to hear that. You chose the best headphone brand. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent