Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Perfect for any situation
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for work at my office when I speak with clients as well as dailys for the gym/free time. Going on about 8 months with them. Love the fact that they are comfortable, can connect to work & personal phone or whatever 2 devices. Easy to clean. I sweat a lot @ the gym and and have no issues with cleaning them with a baby wipe/damp towel every time. Noise Canceling is great! 9/10. With NC off it's perfect for sound and being able to walk aware of your surroundings. Battery like is A1, I use them about 8 hours a day and can't remember a time they have every ran out. Charging is quick. Will Def buy these again or newer model hopefully when they no longer work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabianL, That's great! We're very pleased to hear you love the comfortable fit, multipoint connection feature, easy to clean, excellent noise cancellation, long battery life, quick charging, and great sound quality of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Immerse Yourself in Pure Sound, wherever you go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review After 1 month of using: It delivers an unparalleled audio experience with exceptional noise-canceling capabilities. The sleek black design is both stylish and comfortable, making long listening sessions a pleasure. The touch controls are intuitive, and the battery life is impressive. Whether you're a music enthusiast or a frequent traveler, these headphones are a top-tier choice for immersive sound quality and effective noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HimaniN, Thank you so much for taking the time to leave us an amazing review of your Sony WH1000XM5! We're glad you like the excellent sound, sleek design, comfortable fit, intuitive touch controls, long battery life, and fantastic noise cancellation of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very light and sound amazing. Love the comfert level when traveling. Yehese also have really good battery life. I would recommend this set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great option.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good build and sound quality, battery life and I love the case. I just wish they had more bass options and could be folded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OsvaldoJ,
We are very glad to hear that you are enjoying the premium build, exceptional sound quality, and long-lasting battery life of your WH-1000XM5! We designed the sleek, streamlined silhouette and the matched carrying case to provide a sophisticated feel for modern travel. Regarding your feedback on the bass and folding design, we appreciate those insights; we encourage you to explore the "Sony | Headphones Connect" app, where you can use the built-in Equalizer to deeply customize the low-end frequencies to your specific liking.
Thank you for choosing Sony.
Regards,
Dominick
Lots of compliments about them being stylish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're the best ANC headphones I've found, and I've tried pretty much every mid and high end pair I could find. These cancel noise better, have better and fuller sound profiles, and are lighter weight and more comfortable on the head all day. I like the case it comes with too and the headphones not folding up, to me, is a pro. Battery life is amazing, I'm always plugging them in before they need it because I'm used to my things needing to be charged more.
I would recommend this to a friendBrand response from SonyListens
Posted .H Baylie, We're glad that you like the noise cancelation, light-weight design, sound quality, comfort, and battery life. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Love It. The best I ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this headset is awesome. Very comfortable fit. Great battery life. Excellent Range on Bluetooth from the device. Very responsive operations using the trackpad. The carrying case is a winner. The ability to connect to two devices at the same time works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodbuy,
Amazing! We're thrilled that you like the sound quality, fit, battery life, connectivity, touch controls, case design, and multipoint function of the headphones. Thank you for choosing Sony!
-Ralph
My favorite headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a headphones/earphones fanatic. For the longest my favorite was the Powerbeats pro because of the quality. But the quality from these were amazing, the fact you are able to use the sensors on the ear muff for many things is awesome. The noise cancelling is elite and you are also able to customize them with the equalizer. These are also a lot better than the AirPod Maxes and never fall off my head. I also haven’t charged them in like 2 weeks and they still have battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swirlmycurl, Amazing! We're happy to hear that you like the noise canceling function, use of Equalizer, and quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Fantastic every day headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones start to finish. I’ve been wanting these since they came out and once I saw the $70 sale I finally made the purchase. I’ve had no issue with them so far, they’re very comfortable and sound fantastic. The app is slightly lackluster but gets the job done. I wish the unboxing experience was a little better but to me the simple design just means that most of the cost is in the product itself. Unfortunately they don’t fold up and thus are a little cumbersome to tote around. Absolutely would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
GOAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was deciding between these and AirPodMaxs, and I’m so happy I went with this much more affordable option. The sound quality is so crisp, and bass is deep and rich. I bought them for the gym and tested them out on a flight, and was shocked when I took them off at how loud the plane was! The noise cancellation worked so well, and they are so much more comfortable than AirPods. It’s like two little warm pillows on your head ◡̈
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakk, awesome! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
MUST GET
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love it, it has great noise cancelation and even more comfy than the last set of sony that i had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoangD,
We’re thrilled to hear you're enjoying the improved comfort and excellent noise cancellation!
Thanks for choosing Sony.
Best regards,
Eliab
Pretty good option, not the best for this price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, nice comfort and fit, absolutely AMAZING battery life, and pretty resilient as well. A great pair of headphones that definitively aren’t anything to scoff at, but honestly if you’re in this price range and looking for a new pair, Sennheisers are probably a better way to go. Some small critiques on these, oils from your fingers show up pretty easily on the black version, and after some use the headband can come loose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carmen, We're glad that you like the audio quality, comfort, fit, and battery life. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Thank you for choosing Sony. Erin
Good until they break within 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I've really LOVED these. They are not as noise canceling as Apple ones, but the weight and price were more suited for my needs. I have been so careful and protective of these, gently removing them and placing them back in their case or each use. I just barely hit 2 years of having them and when I removed pulled them from the case today, a piece of plastic popped into my lap and it's the part where one of the ear cups rotates and so basically they are not usuable. No seal, no ability to even align with the ear in a way that I could use them again. So sad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CP22,
Thank you for considering Sony products.
We’re sorry to hear that the noise-canceling performance of your WH-1000XM5 headphones did not fully live up to your expectations compared to other brands. We also sincerely apologize for the issue with the ear cup, which has clearly affected your experience. Please know we take your feedback seriously and will share it with our product team as we strive to improve.
For repairs, we recommend contacting our authorized partner, Encompass, who provides reliable and affordable service for the WH-1000XM5. You can reach them at:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
Sony-WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable, sounds great, and they keep a charge. The only issue I noticed about them was the connection. The headphones do not connect to everything via Bluetooth. The only way I was able to connect to my laptop and PS5 was via wire. If I wouldn't be able to connect my headphones via Bluetooth to my phone, I would have returned them, because that's what I wanted them for. I use the headphones mostly for my workout music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GenerationX,
We appreciate your feedback and we are sorry that you are having a Bluetooth issue with your headphones. These headphones can be connected to devices that support the Bluetooth A2DP. You can follow the suggestions here to isolate and hopefully resolve this pairing issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534625.html.
Despite your concern, it's good to know that you still like your headphones, especially their sound quality. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones offer a top-tier listening experience. The sound quality is exceptional, delivering rich and immersive audio. Comfort is clearly a priority in their design—the ear cushions are deep, plush, and remarkably soft, ensuring a snug yet gentle fit. The headband adds to this comfort with its soft padding, making these headphones ideal for extended use. Unlike some other models, they don't press too hard, avoiding headaches even during long sessions. One downside, however, is the sensitive finish. It tends to show marks from grease or oil on your skin, which may require frequent cleaning to maintain its pristine appearance. Despite this, these headphones are a fantastic choice for anyone seeking premium noise-canceling technology with unmatched comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, thank you so much for sharing your thoughts and experience on the Sony - WH1000XM5! As you noted this headphones have been engineered to perfection, delivering a magnificent sound quality, they are also built with industry-leading noise cancelling technology and ultra soft earcups for long term use. Also we appreciate your feedback on the sensitive finish that may require constant cleaning, we will share this with our development team. Thank you for choosing Sony. Regards, -Dominick
The best purchase I’ve ever made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever bought, and I got them for a great deal. They have excellent sound quality, are very lightweight, and their battery is outstanding. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrielS, Thank you for sharing your positive experience with the WH1000XM5 headphones! It's great to hear that you are enjoying the excellent sound quality, lightweight design, and outstanding battery life. Your recommendation is much appreciated. If you have any further feedback or need assistance, feel free to reach out. Enjoy your headphones! Thank you for choosing Sony! -Carl
love these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.swipe functions on the right ear are super cool to have. colorways are clean and neat. i love the sound quality and ANC. it is also so comfy to wear that it feels like a cloud on your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaguoL, Thank you for sharing your detailed review of your WH-1000XM5! We're so delighted you're enjoying the excellent sound quality and noise canceling feature of the unit. Good to know you appreciate the easy touch operations, exceptional comfort, and silver color of these headphones Thanks for choosing Sony! -Jess
Great product!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for about a year now, I use them strictly for the gym and they still act how they did when I first bought them. The battery lasts very long and they’re loud, comfortable, and easy to clean. The noise cancellation on these headphones are also a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice, Elana! We're also glad that you're enjoying using the WH1000XM5 in the gym, battery life, comfort, ease of cleaning, and noise canceling. Thank you for choosing Sony. Erin
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! I do have to say tho it can get uncomfortable the longer you wear them. Good sound as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alli,
We are really happy to hear that you are enjoying the sound quality and initial comfort of your WH-1000XM5 headphones.
We designed this model with our "Soft Fit Leather" and a stepless headband to distribute weight evenly, so we appreciate your feedback regarding comfort during extended listening sessions. To ensure the best experience, we recommend adjusting the headband slightly to find the most natural fit for your head shape, which can often help during longer periods of use. We are glad that the overall performance is providing you with the high-quality audio experience we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Best Cans on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are seriously some of the best noise canceling headphones that you can buy. In my opinion, they are the best the only thing that I don’t like is that they are made out of eco-friendly material which I do like, but I feel that they could’ve spent more time developing a more premium feel at this price point, and still be eco-friendly. The box is eco-friendly and recyclable that it comes in, and the case that it comes in is made of cloth. It comes with a companion app that allows you to change all of the EQ settings, which is very important for listening to different types of music. It lasts long. Sometimes I don’t have to charge it for a full week and I get a lot of active use out of it it’s decent for phone calls, but better for listening to music without other people hearing what you listen to. I highly recommend these and the former version the 1000 XM4. The noise cancellation on these are as phenomenal as it gets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Robo, Thanks for sharing your wonderful experience with your new Sony headphones. We are glad that you like them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
The Perfect Headphones for Business and Travel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these Sony WH-100XM5 headphones for about a month now, and I'm absolutely blown away. They're the most comfortable headphones I've ever worn, and the noise cancellation is fantastic. The sound quality is also top-notch. The bass is deep and rich, and the highs are crisp and clear. I've listened to all sorts of music with these headphones, and I've never been disappointed. The headphones are very portable, which is great. I've traveled with them on airplanes and they're great. Overall, I'm incredibly impressed with these. They're the best headphones I've ever owned, and I highly recommend them to anyone looking for a great pair of noise-cancelling headphones. Bonus: These headphones inspired me to start my own entertainment business. I use a logo on headphones with an aux cable plugged into them in my company's logo. The headphones represent the power of music to inspire and connect people. I'm so grateful to Sony for creating such an amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi McGrailTech,
Thank you for taking the time to write such an in-depth review of your experience with the WH-1000XM5. We are so happy to know that you are well-pleased with its very comfortable fit design, industry-leading noise canceling function, exceptional sound quality, and superb performance. We are also delighted to know that these headphones inspired you to start your own entertainment business, that's amazing!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo