Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12109962
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good quality, and they are very comfy !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickA,
That's wonderful to hear! We are so glad you're enjoying the sound quality and comfort of your WH-1000XM5 headphones. Your feedback means a lot to our team.
Thanks for choosing Sony.
Best regards,
Eliab
Unmatched Sound Quality with Sony WH1000XM5!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones are a game-changer in my daily commute. The noise-canceling feature is top-notch, allowing me to immerse fully in my music without outside interruptions. Battery life is impressive, lasting through long trips with ease. The comfort and sound quality are the best I've experienced in wireless headphones. Definitely worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AddDoc, That's fantastic! We're so glad to hear that our Sony WH-1000XM5 Noise Canceling headphones have made your daily commute more enjoyable. Glad to know you feel this is the best sound headphones that you've owned and love that they provide exceptional comfort, amazing audio, and distraction free listening experience for the entire day. Thank you so much for giving the product a perfect rating! -Jess
Solid headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great with clear bass, charges fast, lasts long, with great noise canceling, and I enjoy the software.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CooperF! We're glad that you are impressed with the new Sony XM5 Wireless headphones. Make sure to always update your device's firmware to enjoy its amazing features. Thanks for choosing Sony! -Craig
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is amazingly comfortable and the noise canceling works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenS,
It makes us really happy to hear that you are finding the WH-1000XM5 to be such a perfect fit for your lifestyle. We put a significant amount of research into the "Soft Fit Leather" and the lightweight design to ensure that they remain amazingly comfortable even during the longest listening sessions.
It is also wonderful to know that our industry-leading noise canceling is performing exactly as you hoped. By utilizing two processors and eight microphones, the headphones constantly optimize sound based on your environment, allowing you to stay fully immersed in your music or calls without any outside distractions.
We really appreciate you being part of the Sony family.
Regards,
Dominick
Best headphones for most people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC, great sound and very comfortable, there is no downside but maybe a little over priced compare with his predecessor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidGSandia, Thank you for the positive review! We're delighted to hear that you like the great noise cancellation, superb sound, and comfortable fit of your Sony XM5. We have noted your input about the price and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Killer sound, icky headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for over ear headphones for 3 years. Love the Bose 700s but they’re fading fast. Everyone recommended the XM5s and for good reason— the eq is incredible and makes finding the right sound possible. ANC is very good, no issues with connectivity, overall solid product. My issue with the headphones is they are uncomfortable to wear for more than an hour. I use them for work and find I have a headache where the headband sits on the top of my head after about only an hour of wear. I don’t have a large head, more on the average/small size, but something about the headband pushes awkwardly on me and no amount of adjusting has fixed it. The earcups also sit a bit low on my head, even with the headband tight, so the top of the earcups sit right above my ears. To wear them for past a hour, I wear a ball cap with the XM5s over the top for a bit more cushioning to be comfortable. The ear cups are also a bit on the warm side to me and I don’t run hot as a person. I do recommend the product, but highly recommend trying them first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahB,
Thank you for sharing such a detailed review! It’s great to hear how much you appreciate the sound quality and ANC on the WH1000XM5 headphones—they’re definitely a standout in those areas. We’re sorry to hear about the discomfort you’ve experienced. You can follow this link on the steps recommended on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5.
Thank you for your recommendation, and for choosing Sony! We look forward to improving your experience!
Sincerely,
Maria
Sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Battery life is good. Connectivity is great even at far with walls in between and im still not having connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidS,
Thank you for sharing your feedback on the WH-1000XM5 headphones. We are beyond pleased to hear that you are enjoying the great sound quality, good battery life, and strong connectivity even over long distances and through walls. It’s rewarding to hear that our product has positively impacted your experience. Thank you for choosing Sony!
Best regards,
-Fred
Great sound, comfortable to wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyTater,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the excellent sound quality and comfort of your WH-1000XM5 headphones. The sound quality is a result of a combination of features, including a newly developed 30mm driver unit with a lightweight and rigid carbon fiber composite dome. This design allows for high-frequency sensitivity, ensuring a clear and natural sound that's true to the original recording.
Thanks for choosing Sony, have an amazing day!
DiegoV
Satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved it. The sound quality, noise cancellation and comfortability are mind blowing. I also have Sennheiser Momentum 4 and Bose Quite Comfort Ultra. among them I prefer the Sony one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soumik, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
Great noise canceling and comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So first off… The quality of the noise canceling is better than any other headphones I've tried, to the point I can't even notice my roommate talking at me from across the living room. I previously had the XM4 headphones before selling them to my roommate and upgrading to these – the ANC is ever-so-slightly better, though both are fantastic and would be a good purchase (my roommate was considering leaving this apartment at the end of our lease because the city noise was too much, but now she just puts on great noise-canceling headphones when outside noise is annoying and decided she is going to stay). The biggest upgrade on these headphones vs. the XM4 is the size of the earpieces, which (on my head) makes it so the headphones don't move around when wearing the headphones and moving my head, unlike the XM4s which had a little movement. The sound quality itself is great also, though much better with some tweaking of the equalizer on the Sony headphones app. I wasn't dead set on any of the equalizer presets, so customized it myself and found a good balance. Another major bonus: these use Bluetooth 5.2 instead of the XM4's Bluetooth 5.0. Both headphones connect fine to my phone and computer, but these have a stable connection with my TV (a 2018 Samsung Q9F) while the XM4 jumps in and out and is pretty much unusable with the TV. The one knock on these headphones is that the headband is kind of thin, so the headphones can get a bit uncomfortable on the top of the head after a few hours. I wear them loose, with the headband extended, so it doesn't put quite so much pressure on the top of my head. The top of the headband is more comfortable on the XM4s if that's really a concern for you. Final thought: if you are deciding between these and the slightly-cheaper XM4s, a visit to Best Buy might be worthwhile. I tried these on in-store and the comfort of the ear covers and lack of movement compared to the XM4 was worth the upgrade IMO. It might be different for people with different sized or shaped heads, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexTheDude,
We appreciate the positive feedback and we're glad to hear that you like the comfort design and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Smooth jazz beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great,clear full sound,deep clean bass,clear clean treble,snug comfortable fit on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethD, We are happy that your like the sound quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Very Comfortable and The Sound Is Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Them For About 6 Months And I Love The Way They Sound And Are Very Comfortable and The Battery Life Is Great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TobiasM Awesome! We're glad that you like the sound, comfortable, and battery life. Thank you for choosing Sony. Erin
Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Long battery charge. Great noise canceling. Like the case and storage for cables.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetGeek, Awesome! We're glad that you like the battery life, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
effn amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I love how I can alter the sound focus (or like the bass and treble and such). Quite durable too, I’m a kitchen manager at a restaurant and I wear these back there. they survivors. The battery lasts forever. I can’t close them up like other over the head headphones but that doesn’t outshine the positives at all. This purchase isn’t for me, they’re so good, I’m getting a pair for my sister for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PenelopeA, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
My first and best noise cancelling headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not traveling without it these days. I just put it on and forget it's there. As much as I love the noise cancellation, it's not perfect. Like when I was on plane, it cancelled out the engine noise but kinda amplified the couple talking behind me. I checked if the ambient sound with voice was turned on but no. Noise cancellation was fully on. It was like hearing their podcast. Sometimes I hate how much space this thing takes in my bag. I love how I don't need to worry about charging it cus it lasts for like 30 hours or something.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaison, Thank you for sharing your wonderful experience with your Sony WH1000XM5! We're very happy to hear you love the excellent noise canceling feature and long battery life of these headphones. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. Note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
Great for music
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the battery lasts for a very long time but they dont feel like the price you pay for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound, comfortable, and just better compared to other headphones at its price range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Secret, thank you for the fantastic review! We're immensely pleased to hear that the Sony - WH1000XM5 headphones are delivering in both sound and comfort. It's great to know you find them a worthwhile investment and a step above others in their price range. They're built to offer an exceptional listening experience with advanced noise cancellation, crystal-clear audio, and all-day comfort, and we're so glad they're living up to the hype. Thanks for being part of the Sony family! Regards, -Dominick
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones! The sound quality is amazing! I love that it has an app to control the quality of the sound, and that it has a built in Google. They have so many features to them from course cancelling, the ability to stop the sound when speaking so that u can carry on a conversation. The battery life is also very good. If you are thinking about getting these, just get them you will love them.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed the best, RavenF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony xm5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned, the noise cancelling is awesome and the sound quality is extremely good for Bluetooth headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Masonb,
We are immensely pleased to hear that these are the best headphones you’ve ever owned and that you are enjoying the "awesome" noise canceling! To deliver that industry-leading silence, this model utilizes two processors controlling eight microphones—the Integrated Processor V1 and the HD Noise Cancelling Processor QN1—which work together to dramatically reduce high and mid-frequency noise. Furthermore, the sound quality is elevated by the specially designed 30mm driver unit, featuring a light and rigid dome for more natural sound, while DSEE Extreme™ upscales your compressed digital music files in real time for a truly premium listening experience.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany