Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Bluetooth connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the XM4s Because you only need an auxiliary cord and can have them turned off to plug into a PC. The XM5s To be used by Bluetooth, which uses battery and has a bit of delay versus using the auxiliary
No, I would not recommend this to a friend
Sickest pair of headphones I've ever owned.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be quite honest these have just been rolling around the internet as probably the best set of headphones the average person can feasibly buy recently. I had been using beats solo pro 3's for about 4 years when I replaced them for these. I can't recommend these enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaceM, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
Great value
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really amazing headphones especially when you use the headphone app. You basically have control over the sound quality. Amazing battery life also lite weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Excellent! We're happy to hear that you are enjoying the sound quality, battery life, and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love this!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and really helps me focus while study and doesn’t give me headaches
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, CassandraC!
We are so glad to hear that your WH-1000XM5 headphones are helping you stay focused while studying. It’s wonderful to know that you’re enjoying the great sound and finding them comfortable enough for long sessions without any headaches!
Good luck with your studies, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
They sound so bad its depressing.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. I got these and the Airpod Max to A/B and compare to decide what I want to go with. First the good: They are easy to connect and can connect to two devices. I like that. These are very light, very comfortable and easy to use. The noise canceling is top tier. But that's where the goodness ends. These are one of the worst sounding headphone for the money that I have ever put on my head. I was shocked. The older model (XM4) actually sound much better. The way these compress the sound, kill the midrange....its actually inexcusable. I tried to like these. I really did. I fly a lot. And most of my flights are 6 hours or more. So I wanted great sound, noise canceling and comfort. I couldnt handle listening to music, or movies, with these headphones. I can't....NOT recommend these enough. Unless you don't care about sound quality and are more into comfort and noise canceling. I still have my airpod max headphones. They are not very comfortable. But I will deal with that to have the better sound quality and much better noise canceling than my old Bose QC45's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulD, While we're glad that you like noise canceling, comfort, and ease of pairing, we regret that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible.
For sound related concerns, please try the following:
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
Please also ensure the software is updated.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The best in market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound , best noise cancelling by far ! Just love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ASHINO,
We're beyond pleased to hear that you’re loving your Sony headphones and awarding them a fantastic 5-star rating. The amazing sound and best-in-class noise cancelling are truly standout features of your Sony WH-1000XM5, and it’s wonderful to know they make such a difference for you.
Thank you for choosing Sony—wishing you a joyful day!
DiegoV.
Great Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayR, Perfect! We're glad you like the excellent noise cancellation and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
They’re great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and super comfortable. I was torn between these and the AirPod max and I’m pretty sure I made the right decision!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianeW,
You made the right choice! We appreciate the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great for traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound canceling is the best I have ever had. Perfect for air travel. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonJ, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it. No ear pain… sound great. Battery backup awesome.. actually I am glued to it.. No heavy mess in the head for longtime wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmitN, Thank you for the excellent review! We're very happy to hear that you're loving the comfortable fit, great sound, long battery life, and lightweight design of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony for me is just the best in noise canceling headphones, and this is not the exception, great pair, love the fit and customization with the app
I would recommend this to a friendBrand response from SonyListens
Posted .HiLdemaria75, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
Best ANC over the ear headphone on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Charges quickly. More bass than Bose. Bose has flatter response. Up to personal preference on sound between the two
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaveenS,
That's great! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that that you like the bass sound quality and battery performance of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
Best Headphone on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework in trying to figure out which over the ears headphones were the actual best on the market and they definitely weren’t wrong about these. The sound quality on these are amazing and all the cool little features like the right cup is your controls you place your hand over it and it pauses the song and your able to hear whoever is talking to you. Nosie cancellation is the best on the market. You can connet 2 devices and which from which you want to hear from. The only downfall is that your ears get pretty hot when wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Havichabuts, We are glad that your new Sony wireless noise canceling headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. With regard to your concern, please make sure you are wearing the headphones correctly and adjust the length of the slider for a more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. Thank you for your purchase. Enjoy! Vincent
Super sensitive sensors, easy fix, immaculat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was frustrated with how sensitive the sensor controls were because I wanted them for the gym but then learned they can be turned off by downloading the app, it’s been an amazing sound experience. I do wish there was a version with actual buttons for physical activity purposes but I’m not complaining this the best sound experience I’ve ever had for when I want to be in my zone & forget the world! 9/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALS7, thank you for your feedback. We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
100% get it i love the
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound system is really good, amazing noise cancellation, no problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamarkasO,
Thank you for choosing Sony!
We couldn't be happier to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that you find the noise canceling to be amazing and that they are working perfectly for you. Thank you for the wonderful feedback. We appreciate you taking the time to share your experience!
Best regards,
-Fred
Top Notch Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones currently on the market. Excellent sound and noise canceling. Very comfortable for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're thrilled to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great buy!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. So much lighter than my AirPods Max, making them SO much more convenient to travel with. Good audio quality distinct (not necessarily better, but different) from other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSaxena, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Mixed Emotions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the wh-1000xm4’s, purchased 3 pairs. Expected some noted improvements in the xm5’s and they delivered. Sound quality is great, additional sound diagnostics/information. Slimmer headband is comfortable, overall feels light and portable in a sporty way, while the xm4’s feel elegant as if to be used in a professional environment. Only complaint, and was a deal breaker for me, is the ear cushions - they are much softer than the xm4’s and when looking in the mirror you see the cusion compressed almost all the way to the earpiece. Felt uncomfortable with glasses on. If you are a first time buyer these are great; if you own a prior model you may want to consider hanging on to it alongside your new xm5’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike, Thanks for sharing your experience with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your feedback on the cushions/earpads and we sorry that it brought discomfort. Rest assured this can help us improve our products in the future. Thanks for choosing Sony! -Craig
WX-1000XM5 ROCKS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listened to every pair in the store, the Sony WH-1000XM5 sounded better than any other brand they had by far. My salesperson told me this is the one he recommended to everyone and also had bought himself a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, we're glad you like our product. Thanks for choosing Sony. ~Earl
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and have excellent battery life. Wear them around 8 hours a day while at work and my ears don't experience any discomfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colegeiser51, We're glad that you like the battery life and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. Erin