Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$354.00
Save $44
Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6153 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 6,153 reviews
  • Rated 5 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality in headphones. They are pretty comfy too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chainsawzmanz, Amazing! We're delighted to hear that you love the sound quality and comfort. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Comfortable and lightweight. Best for traveling with its custom case. Also, great noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SurfaceBook3, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. They sound better than my older pair of Bose headphones. Just wish they made them with a better material around the ear that had moisture wicking material. I use them when I mow and I tend to sweat and they slide off at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddybhar, We are really delighted to hear you love the incredible sound quality of your these headphones. We value your opinion and we will forward your feedback about the material to the relevant team for consideration and future improvements. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony xm5

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and noise cancelling, comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaphaelE, Thank you for giving the WH1000XM5 a perfect rating! We're glad you like the amazing sound, top notch noise canceling, and comfortable fit of these headphones. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony XM5 > Airpods Max

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Not worth upgrade from xm4

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great and I do think they are one of the best headphones, but you would be way better off getting xm4 for really cheap on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baphomet, thanks for choosing and purchasing our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent item and sound with very light design...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArmenS, We are happy that you like the sound quality and design of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best audio quality I've tried yet

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity, bass and overall mix of the xm5 is great. Been using them a couple weeks now and they're super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, Excellent choice! We are glad to hear that you are now enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are super comfortable and excellent for working out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome purchase FatimaF! We are glad to hear that you found your perfect headphones for workouts! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these sony headphones! Great sound and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanH Amazing! We're delighted to hear that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using them for about a week now and they are great but the noise canceling is not as good as I thought it would be

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the feedback, MatthewWolowitz.

      We're glad you like the headphones but sorry the noise canceling isn't hitting the mark. We recommend disabling "Adaptive Sound Control" in the Sony Sound Connect app to keep the ANC at its maximum level. Ensuring a snug fit around the ears and checking for the latest firmware update can also significantly improve performance.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    My Sony My Choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves these headphones. From the color, sound and overall functionality. Noise Cancellation is outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello UlandaR,

      Thank you for your wonderful feedback on the WH-1000XM5 headphones! We're thrilled to hear that your son loves them. The color options, superior sound quality, and overall functionality are indeed some of the key features that make these headphones so popular. We're especially glad to know that the outstanding Noise Cancellation feature is making a significant difference. Enjoy the seamless listening experience!

      Thank you for choosing Sony.
      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    I like them

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable and the sound quality is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KnickKnacky, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great upgrade

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic noise canceling and comfort, can leave on for hours without ear pain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! We are so glad to hear that you are enjoying your new headphones IsraelA! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy sony great sound and noise canceling, very clear sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertR, thank you for your wonderful feedback! It brings us great joy to hear that you appreciate the exceptional sound quality and noise-canceling features of our WH-1000XM5 headphones.
      With advanced noise cancellation and crystal-clear audio, these headphones are designed to provide an immersive listening experience.

      We are grateful for your support and hope you continue to enjoy your Sony products!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Buy this!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!!! Love the noice cancelation and all the other features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Good,

      Thank you for choosing Sony!

      It's wonderful to hear how much you’re enjoying your WH-1000XM5 headphones! The powerful noise cancellation and extensive features are designed to elevate every listening moment, so it’s great to know they’re making a real difference for you. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    I love these headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality, great sound, great noise cancellation, great design

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephG,

      Perfect! We're glad that you like the sound quality, noise canceling function, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Lightweight headphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sounds and base.I love the noise canceling feature and the lightweight design .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello VirgieN, We are glad to hear that you love the noise canceling feature of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Very Good Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy on the ears and great sound. Nice travel case and very light. I like the controls that it has and the movement gesture that is built into to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rusty,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Comfort

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality and comfort of these headphones. Great for long term use and hardly ever need to charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US