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Customer Ratings & Reviews

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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6153 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 6,153 reviews
  • Rated 5 out of 5 stars

    Best Headphones I've owned!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoyed purchasing this. Got this headphones for the lowest price during Black Friday deals. The sound quality was too good. The equalizer is an additional boost but it requires some effort to get the best sound with the right settings. Just keep playing around with it until you get it right.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sriram We're delighted to hear that you enjoyed your purchase. We also appreciate that you like the sound and features. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The sound quality is smooth and the battery last all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, NancyH! We're glad that you are impressed with your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey but worth it and they work with my PlayStation! Crazy sound quality and I love the app you can use to change the equalizer, noise cancellation, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lynn, Thank you for the great review! We're pleased to hear that you're enjoying the ease of use of the app and excellent sound quality of your Sony WH1000XM5. And good to know it works great with your PlayStation. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noice cancelling, significantly better than my last Bose, which was not cheap. I already bought another for a relative, and another one when seeing how well it works on the airplane, will buy a bunch for his employees.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OccasionalBuyer We appreciate your feedback! We're also glad that you are enjoying your WH1000XM5. Thank you so much for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Loved these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a perfect entry level headphone for music lovers, the noise cancellation was perfect I couldn’t hear anything once it was on. It felt like I was in my own little world! And the ability to turn on ambience mode with just a touch of a finger without pulling out my phone is the cherry on top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tuan, Thanks for sharing your awesome experience. We are glad that you loved your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    light weight and good sounds, not hurting my ears.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best noise cancelling headphone compares to other brands that I had tried, I had to returned other headphones, and tried this one, I loved it a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hoangbenno,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great and they fit very comfortably

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CameranS,
      That's nice to hear! We are delighted to hear your satisfaction with the noise cancelation feature and comfortability of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Surprisingly amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have a lof ot features and gestures for attention and comfort are very user oriented, I have used Bose and i definetly think that if you get this 50 usd less than Bose it is a right choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Esteban,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noticeable improvement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love their new noise cancellation tech, I switched from the xm3 model and they are lighter and sound better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fernandoza, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    sony xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good audio sound cancellation is too tier extremely light

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewG,

      Thank you for the purchase and we're glad to hear that you like the audio quality and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing ANC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing, comfortable, easy to work app, and very stylish

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrgraysen, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for sharing this awesome feedback! -Jess Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and noise-cancellation. They are also quire comfortable and stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elliott, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony xm5

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve got so far. Best quality especially the voice cancellation mode was in point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NehmyaM, that's wonderful to hear! We feel privileged to know you're loving the superb sound and industry-leading noise cancellation of your Sony WH-1000XM5. Their comfy design truly makes them perfect for all-day wear, no matter where you are. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best quality headset, for the price, that I have ever purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KurtL,

      We are ecstatic to learn that these are the best quality headphones you have ever purchased for the price! Delivering top-tier audio performance and value is what we strive for, and we are thrilled that you are so happy with your choice.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The Best Xmas Present Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony did it this time. I use it everyday. Connectivity is very quick. Noise cancellation blocks everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Swirl,

      We’re so happy to hear your Sony WH-1000XM5 headphones made for the best Christmas present ever! It’s great that you’re enjoying the quick connectivity and powerful noise cancellation. Enjoy your daily listening!

      Thank you for choosing Sony!
      -Maria Sony_US

  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and look. Noise cancellation works great and I just love the look of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ayumi,

      We are thrilled to hear that you are loving the premium look and the industry-leading noise cancellation of your new WH-1000XM5 headphones!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    best headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    graduation gift for my sister. she loves them! specially their battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello jjff,

      Thank you for choosing Sony!

      It brings us great satisfaction to hear that your sister is enjoying the WH-1000XM5 headphones you gifted her for graduation! It's wonderful to hear that she is already taking advantage of their impressive battery life, which truly sets them apart. We are confident she will appreciate the convenience of extended listening sessions without the need for frequent recharging.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, it has a great sound and bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AraRich, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love em

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love you everything about this headphones. They are light, sound amazing and are pretty stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gerardo, Thank you for the 5-star rating! We're glad you love the lightweight and stylish design, and amazing sound quality of your Sony WH-1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise canceling. Long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikF, Great! We're thrilled to hear that you like the sound quality, noise canceling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US