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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6153 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 6,153 reviews
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very comfortable and are easy to tweak so whatever music you're playing sounds great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertB Good to hear that you like the comfort and ease of customizing the setting to fine-tune to your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re really great and help block out the noise around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, RaeT!

      We are so happy to hear that your WH-1000XM5 headphones are doing a great job of blocking out the world around you! With two processors controlling eight microphones, we designed these to provide our best noise canceling yet, especially for high-frequency sounds. It’s wonderful to know they are helping you find some peace and quiet!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Great looking headphones.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to the other reviews. I used to own the sony WH 4s but overtime they fallen apart. I purchased the WH 5s for an "upgrade". The bass seems to struggle at high volume. When taking off the headphone to rest around your neck, they flip up intead of down towards your chest. They look great. Sound quality 4 out of 5. They may be on price drop soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sgtbrownty, We appreciate your feedback and we are happy that you like the sound quality of your new Sony headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charge them before using them sound was low at first then charged them and sounded way much better i recently had the Sony Wh-1000xm4 and wasn't planning on buying these but sadly i ran them over. And I can tell the sound is better and noise cancelation is better. The only thing i don't like is adjusting i liked the whxm4 clicking. Overall really good headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, we're glad you like our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love it! Noise cancellation is great. The headset feels very light on your head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adrian, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Dog ate my XM4, these are different but great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dog literally tore my old xm4's to bits, with the money I got for her, I got these. I missing the folding of the ear cups, I miss the more practical case. Outside of that these headphones are pricey, but worth every penny, they just rock.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCFB, We're glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    IMO, the best Bluetooth headphones available!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The are awesome. The noise canceling is very effective and the sound quality is crisp.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DangerDave, thank you for the 5-star review! We're delighted to hear that you're enjoying the noise-cancelling and the crisp sound quality of your WH1000XM5 headphones. It's great to know they're enhancing your listening experience. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Fantastic noise canceling and extremely comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wozzer, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headsets, sound really good and the battery life it's long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LordM, We are happy that you like the sound quality and battery life of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great anc headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great anc headphones, fast charging and long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buyer,

      That's very nice to hear! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice good sound and good battery good connectivity

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeandedieuN, Amazing! we're so delighted to hear that you are enjoying the sound, battery life, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, good music quality and very light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CSSS, We are glad that you like the sound quality of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound, noise cancelling and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamH, amazing! We're glad that you like the sound, noise cancelling and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Superb headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great discount. A step above their previous model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MikeC,

      Thank you for choosing Sony!

      We’re elated to hear that you appreciate the WH1000XM5 headphones and the value they offer. Noting the advancement over the previous model encourages us to keep innovating and delivering superior audio experiences for our customers.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Another great addition to the WH-1000XM family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, sound is amazing, and the ANC works to perfection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vgnellam, Great! We're glad that you like the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality and noise cancellation of these headphones and recommend them to all of my friends. Sony really outdid themselves on the XM5s, the 4's were great, but this pair is next level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanEn, Great! We're glad that you like the sound and noise canceling function, Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones - make a great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband for Christmas. He loves it. He has a Sony noise canceling headphones now and he said these are better. He likes the ability to turn on/off the noise canceling when we are out to dinner. He can turn it off to talk to me, then turn it back on easily afterwards.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JannJ, We are happy that your husband loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling. Nice materials and good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YigitcanS, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, excellent sound, Bluetooth works very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Naider! We're glad that you are enjoying your Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, I expected the sound to be better but I use it a lot, for gym, work, etc. For the price, its a 4 star

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoxxedYouUp,

      We are pleased to learn that your WH-1000XM5 headphones have become such a versatile part of your daily routine, from your workouts to your professional life. We would like to mention that you can further enhance and personalize your audio experience by using the Sony | Sound Connect app. Within the app, you can use the Equalizer settings to choose from various presets or manually adjust the frequency levels to find the specific sound profile that resonates best with you.

      Thank you for trusting Sony.

      Best regards,
      Dominick Sony_US