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Customer Ratings & Reviews

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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6155 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 6,155 reviews
  • Rated 5 out of 5 stars

    Don’t Hesitate

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were definitely worth the investment. I bought them for my husband and he loves them. Sound quality is awesome as well as the noise cancellation. I would definitely recommend. Great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerbilT, This is great! We're glad that you love the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Epic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality and comfort. Best headphones I have owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jarvis, Thanks for the feedback/review. We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Happy with the purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came in as described and delivery as promised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go through a lot of buds and over the ear and open ear style stuff. At the end of the day the pair of the Sony's are stunning brilliant and amazing. Period end of story. Mic drop!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cl3anb0y, Thank you for giving the Sony WH1000XM5 a perfect rating! We're glad to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work great color is nice i would recommend them to friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Forgotten,

      Thank you for choosing Sony!

      We're elated to hear that the WH1000XM5 headphones work great and that you like the color. Your recommendation to friends is truly appreciated and motivates us to continue delivering quality products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    5/5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far i’ve had them a week & they’re so good! the sound & noise cancellation are honestly the best that i’ve had but i can only compare to beats & a $60 headphone from amazon. Would definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizbethH, We're glad that you like the sound and noise cancelation. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are Exactly what I hoped for. The noise canceling and sound are what I needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luca, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound incredible, I use these at the gym all the time, I charge them every few weeks because the battery life is super good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hubert,

      Amazing! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pretty good, only down side it feels like the material could break

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yadiel,

      Thank you for choosing Sony!

      We are honored to hear that you are pleased with your WH1000XM5 headphones. Your feedback regarding the material quality is greatly appreciated, and we will ensure your comments are forwarded to our dedicated Sony team for their careful review. We remain committed to continuously enhancing our products and delivering the best experience to our customers.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is a little bit high but noise canceling is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duvancho303, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb product and amazing battery life. In order to truly enjoy this product, purchase a plan with tidel and see how good these headphones can get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaranR, Thank you for the great review! We're thrilled to hear you're enjoying your new Sony WH1000XM5 and its amazing battery life. The WH-1000XM5 headphones are known for their excellent noise-canceling capabilities and high-quality audio performance, which can enhance the listening experience with any high-fidelity music source, including Tidal. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great over the ear headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for flights and trips. Took them all over the country and they work excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gavin,

      Thank you for the purchase! We're happy to hear that you like your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    10/10 Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Perfect for the gym. I wear them all the time. I only have to charge them about once every two weeks, and I wear them every day for at least an hour.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KealeighM, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Excellent Headphones

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother loves these headphones! He enjoys them for the gym and everyday activities!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ernesto,

      Thank you for choosing Sony!

      It brings us great joy to hear that your brother is enjoying the WH1000XM5 headphones both at the gym and in his daily routine. Knowing they enhance his activities means a lot to us, and we truly appreciate you sharing this with us. Thank you for your kind words!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound! Comfortable! Best I've ever used!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChillinInFL, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Black Friday Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of head phones. Really blocks out unwanted noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, dFeelz!

      We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.

      Thank you for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Perfect Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound amazing and noise canceling is perfect. Got it on a discount. Best headphones i’ve ever worn.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeepakT, Thank you so much for your review! We're happy to hear that you're satisfied with the sound quality and noise-cancelling capabilities of your perfect Sony XM5 headphones. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Good headphones, xm4s are probably better for casu

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are FANTASTIC quality, don't get me wrong, but for my needs (basic nc for casual listening) I would probably have been better off with the cheaper xm4s. Definitely try on multiple sony headphones before you make a decision

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnaA, Thank you so much for such an amazing review, and we are so pleased to hear you like your new WH-1000XM5! Your feedback is extremely important to us and is very much appreciated. Both models offer amazing value, you can't go wrong with these headphones. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Definite audio upgrade, but folds different

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Crisp audio. I don't like that it does not fold the same way as the XM4s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MilesH,

      It brings us great joy to hear that you are enjoying the crisp audio quality and that your WH1000XM5 are working well for you! While the design has evolved from previous generations to prioritize a sleeker profile and improved comfort, we are glad the sound performance is standing out.

      Thank you for choosing Sony.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone. Blows any other pair I've had out of the water

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI MattW,

      That's fantastic to hear! We are delighted that the WH-1000XM5 headphones have exceeded your expectations and are blowing the competition out of the water for you.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global