Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best headphones I've had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these after having the Bose QC for a while. Noise canceling really is the best, especially on planes. Sound quality is excellent, plenty of bass that can be adjusted as well. Mids and highs are crisp. Good build quality, comfortable, easy user interface, intuitive controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pierre,
Thank you for choosing Sony!
We are delighted to hear that you are enjoying the noise-canceling feature of your WH1000XM5 headphones! It's fantastic that you find the sound quality exceptional, with adjustable bass and clear mids and highs, especially during flights. We are also pleased that you appreciate the build quality, comfort, user-friendly interface, and intuitive controls. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To simply put it, the Wh-1000xm5's are truly fantastic. Prior to owning the Wh-1000xm5's, I had the Wh-1000xm4's. After having the 5's for some time, I can honestly say that Sony is still continuing to take steps in the right direction. The sound that the 5's produce is absolutely phenomenal, the bass is great, along with the overall clarity of refined sound. Besides the sound quality, I think the 5's are REALLY stylish and good looking. I enjoy the fact that Sony has did away with the folding that is seen throughout previous models. I always thought the folding mechanism on the 4's was a little bit weird, especially when trying to put them into the case. It took me some time once I got my 4's to properly put them in the case without worrying about if they were right, with the 5's that's now fixed. I absolutely enjoy the case that the 5's have, it's way bigger than the 4's case and also looks more modern in my personal opinion. Overall, I enjoy the Wh-1000xm5's a lot as you can tell and I think anyone who decides to pick up a pair for themselves will be just as satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super lightweight and comfortable. The noise cancelling is amazing and there is also an ambient sound setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaM, We're glad that you like the lightweight design, comfort, noise canceling and ambient sound setting. Thank you for choosing Sony. Erin
Sony WF 1000XM5 aka XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive always kind-of been a fan of Sony and have had there headphones and earbuds for over 30 years. These Sony XM5s are just great and aound so good. I should add that im a True wireless earbud and headphone junkie, I have around 10 pairs from Sennheiser to Sony Samsung, from higher to a few cheaper ones. The Sony XM5 are a great quality pair and i like how comfortable they are. The sound is exceptional for a wireless headphone. Im taking advantage of the LDAC streaming hi-res via Qobuz, I do have and use Spotify as well but Spotify does not have any hi-res music. There are so many options in the App to customize these to however you could possibly want them to behave and adust sound quality to your liking. My only dislikes with these is there could be a bit bigger earwell for us bigger ear people , there is however so soft memory foam in there for the ear to rest on. I have no issues wearing these for hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, We appreciate you being a long time Sony fan. We're also glad that you are enjoying the sound, quality, comfort, and features. We'll take note of your feedback having a bit bigger earwell. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
My new favorite travel partner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable device. Used it on a 16 hour flight recently, battery lasted the whole trip, with noice cancelling on. Didn’t feel any discomfort the whole time! My new favorite travel partner
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vengence820,
Perfect! We're thrilled that you like the comfort, battery life, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
I love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have met and exceeded my expectations. They are comfortable. I wear them consistently for work. Sound quality is great and I have had no complaints about the quality of the sound from the microphone. Also, they charge SO quickly between calls, battery life is never an issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerapeutaSC, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever used. Very comfortable to wear with amazing quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kota, That's awesome! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
The best ANC headphones. Period.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, especially for Bluetooth headphones. Yes, you can get wired fancy headphones that provide better fidelity, but this is going to be amazing for most people. Battery life, same as the last generation does about a week of light use without recharging. It's great. The noise cancelling is TOP. OF. IT'S. CLASS. you will be blown away. Airplane, travel, humm of many voices, air conditioner, running water. Whatever it is, you flip on ANC and it doesn't exist anymore. Better than Airpods Max, better than your dad's Bose. Build quality is a sturdy plastic that keeps weight down, but doesn't feel cheap at all. Swivel and tilt on the cups and memory foam pads make for great comfort for most people as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomP, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Really Good Headphones a Worthy Challenge to AirPo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the Airpods Max which I will compare these to. The Sony is lighter and less bulky and has more bass I feel than the Airpods Max. I would say these are better for long flights than the Airpods max. They also have a custom EQ that you can set up. They also come with a cable to connect to a headphone jack on a plane. You have to buy that for $35 if you have Airpods max. Noise cancellation is excellent and I really like how you can just put your hand up to the headphone to stop that and have a quick conversation. You then just move your hand and you are back in business. They don't have the spatial audio like the AirPods Max and they don't have the cool factor of the AirPods Max. All in all really good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ilikestuff,
Very nice! Thank you for the 5-star rating and we're happy to hear that you like the bass sound quality, equalizer and noise canceling of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Good sound, Easy to carry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone has a good noise cancelling (comparable to apple airpods). It also fits very well around the ear. The advantage of it comparing to Apple airpods max is the light weight it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmirrezaG, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Depth of sound is beyond comparison
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable fit, and impressive battery life. Worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
Must have for work or travel and lightweight!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for 6 months now and they work fantastic. The battery is great and after 3 work days I then need to charge for about an hour, and it is back at 100%. I have flown twice and these blocked out so much noise except I could hear a kid screaming. When I took off the headphones then I actually heard how loud the child was. Great looking headset and my manager went and bought one, and walking around campus I get stopped all the time about them. This is solidly made and the only complaint is the talk-to-stop noise feature can get annoying so I suggest turning it off as it triggers even when eating lunch. I wear these over my Apple earpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigB4life, We are happy to hear that your new Sony WH-1000XM5 wireless noise canceling headphones work fantastic for your needs. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
Elite, Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work like a charm. Great app, connect well, awesome quality, noise cancellation is out of this world. Gotten a few other types of headphones after these but none compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YusraH,
It's a true pleasure to hear that your WH-1000XM5 headphones have become the gold standard for your listening experience.
Knowing that you’ve tried other options only to find that nothing compares to the stunning noise cancellation and seamless connectivity of our headphones is the ultimate compliment. We’ve put a tremendous amount of effort into ensuring our app and hardware work in perfect harmony to provide a flawless, premium experience, and it is wonderful to see that effort reflected in your daily use.
We really appreciate you being part of the Sony family and choosing us for your audio needs.
Best regards,
Dominick
Best sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. These headphones are comfortable to wear, but also fall off easily and the ear pads can get really hot. The settings are easy to set. Noise canceling is adequate, but not as strong as previous models. On rare occasion, there is a connectivity issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spyro, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
For stable connection, set the headset to “Priority on stable connection” using the Headphone connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality. Very comfortable. Love that you can adjust all the little settings and such. Just wish they were a little louder, but that also could be because I'm always blasting my music, so I might have ear damage already. Definitely worth purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackR, Thanks for your feedback and insights. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones, and I am extremely impressed with their quality. They stay securely on my ears even during intense workouts, which is a huge plus. The noise cancellation feature is amazing, effectively blocking out background noise and allowing me to fully immerse myself in the audio. Speaking of which, the sound quality is incredible, with a surround sound effect that makes listening to music and podcasts an immersive experience. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllenO, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Best headhones ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noisecanceling headphones over all quality and comfort as well as the quick charge thats the best no mater how dead 3 minutes and bam 3hrs the noise cancling is great on planes even without music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, Thank you for the positive review! We're very pleased to hear you like the exceptional noise cancelling feature, overall quality, comfortable fit, quick charging, and overall performance of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Light weight and great battery for noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is not heavy and is one of the lighter headset i have had before and even when light it still stays on your head when using the headphones and battle is nice even using noise cancelation and i only have to charge them every two days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cosmic, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
best purchase i’ve made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are amazing, the sound quality is great and so is the noise cancellation. the battery life is great. they’re comfortable and cute and definitely worth thr money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eyaa, This is great! We're delighted to hear that you like the audio quality, noise canceling, battery life, and comfort. Thank you for choosing Sony. Erin
Cant go wrong with these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of the m4s and these hold up. Headphones sound great. The noise cancelation is really good. Love bringing these as my travel headphones for flights. Just be sure to learn the touch controls or ypull change the settings without know it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintonH,
We are elated to hear that your transition from the XM4s to the WH-1000XM5 has been such a success! It is great to know that the noise cancellation and sound quality are making your flights more enjoyable, and we appreciate the helpful tip for others regarding the touch controls.
Thank you for making Sony part of your daily listening.
Regards,
Dominick