Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony Headphones are the Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've used, thanks to their impressive battery life, high-quality noise cancellation, and excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YueL! Thank you so much for your kind review! We are truly wonderful to know that you are enjoying the WH-1000XM5 headphones. Their impressive battery life allows for up to 30 hours of uninterrupted listening, while the advanced noise cancellation ensures you can immerse yourself in your favorite music without distractions. We appreciate your support and hope you continue to love your listening experience!
Thank you for choosing Sony!
Best regards,
Estefany
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent features, super comfortable, great battery life. Absolutely would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleM, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Decent Headphones - Pros&Cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones from Sony as always. Pros: Great Sound Quality Automatically shuts off and pauses music Comfortable Noise Cancelling is Amazing Bluetooth range is great. Cons: Battery life is great but I would say the Sony XM3 lasted slightly longer I'm unsure why but the material on the earphone padding feels cheap like it's going to rip or wear out quickly. I'd like the ability to have it clamp down on ears a bit better as they seem to get more loose over time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebW, Awesome! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Perfect Headphones with possible flaw in some unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, headphones are amazing. Voice quality is very clear and excellent for remote work or chatting while walking (much better than any headphones I've tried before). ANC and sound quality are great. Deducted one star because mine shipped with an odd defect where the headphones would pick up radio stations in certain areas when on, but only in the right ear cup. This has also been reported by others. The process was lengthy (a couple weeks after troubleshooting) but Sony eventually replaced them. Just a heads up if you hear random country music when nothing is on, you're not crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the voice clarity, great sound quality and noise cancellation. And we're sorry to hear about the issue you had with your initial pair of earbuds, but good to know that Sony were able to replaced them. Thank you for bringing this to our attention. At Sony, we are always looking to improve our product quality and features. We have noted your issue about the right earcup picking up radio stations and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Best quality headphones and versatile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and good talk quality. Ive had bose, garmin, blue parrot over ear and all the top earbud brands reguardless of price attenpting to find the pair with long battery life, quick charging, good sound, and acceptable talk on the phone. So far after a few months i can confirm these sony over ear are finally the ones. It took me years to find the perfect pair. I wear these 10+ hrs a day every single day while operating a plumbing service buisness, so they are durable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahF, we're glad you like our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing Sony. Thanks for choosing Sony. ~Earl
Good with reasonable conditions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my life, they will not connect to my MacBook, but everything else, android and Apple. They stay charged for a very long time. Fit over box braids and hats. The downside is carrying a bag big enough for the case when on the go- but I'd do that for any headphones and recommend getting sports/ bad weather earbuds since Sony recommends no exposure to rain or sweat to keep the headphones sound and within warranty. I only wear these to work or do errands, not for physical exercise or without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeF, Thanks for sharing your feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Make sure to keep your device's firmware up to date to avoid any performance issues. Thanks and regards, -Craig
No regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Noise cancellation is great. The way it cancels background noise while on phone calls is unbelievable. The battery life lasts forever. I honestly forget that it has a battery. I barely ever charge it.
I would recommend this to a friendGet one!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Comfy, light weight, and cancel the noise out perfectly. Fancy settings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi APellegrin, Thank you for the excellent review! Glad you love the comfortable fit, lightweight design, and top-notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
The BEST of the BEST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market! These noise cancelling headphones are so comfortable and soothing. These can help with anxiety or motivate one to accomplish all of their tasks with the amazing noise cancellation feature. I cannot recommend enough!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thank you for your wonderful review! We're thrilled to hear that the noise-cancelling features of your Sony XM5 headphones enhance your daily experience and keep you motivated. We truly appreciate your recommendation and your choice of Sony! Enjoy your headphones! -Maria
Great Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling headphones redefine the listening experience with their exceptional features. These headphones deliver unparalleled noise-canceling technology, allowing you to immerse yourself in your music without distractions. The sound quality is superb, with rich bass, clear mids, and detailed highs. The wireless connectivity and long battery life provide convenience for on-the-go use. Comfortable and stylish, the WH1000XM5 headphones are a top choice for those seeking premium audio and an immersive listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for the 5-star rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig
Ditch Airpods, these are worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this so freaking nice. I used to have Airpods which was convenient, but was hurting my ears at some point. I gave these headphones a try and the bass and sound is waaay better! Its esthetically pleasing. Simple design. I find it great that you can customize the controls and sound to whatever you like on the app AND the fact that you can turn off the noise cancelling real quick to talk to someone, just by covering the right side of the headphones... this is nice and convenient! I hate going back and forth with pausing my music, so I love that feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love. The noise quality and noise cancellation feature are so good. I recently had my Apple headphones break and got these to replace them and I like them so much more than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback, MilaH!
We are absolutely thrilled to hear that you absolutely love your new WH-1000XM5 headphones!
It's rewarding to know that the noise cancellation feature and noise quality are so good. We are especially delighted to hear that you prefer these headphones to your previous Apple ones!
Thank you again for choosing Sony for your listening needs!
Best regards, Gus, Sony Social Media Team
Better than AirPods Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says, my personal opinion is that these are better than the AirPods Max. My biggest complaint with the Max is that, though they sound amazing and work beautifully within the ecosystem, they hurt my ears and do not stay in place. These headphones are sooo incredibly comfortable and LIGHT!! The ANC is wonderful and the quick charging is nutty, 50% to 100% in under 15 minutes… no words. My one complaint is that these are unusable while charging, but that charging speed more than makes up for it. If you’re on the fence, come over to the other side. And this is coming from someone miles deep within the Apple ecosystem. 11/10 so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstTimeReviewer,
Choosing these headphones will definitely be worth it. We're truly glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, amazing noise canceling feature, and superb sound quality. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM5 headphones keep you going with up to 30 hours of battery life plus you can get 3 hours worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter (not supplied). The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks for choosing Sony! -Jess
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones! The sound quality is amazing! I would highly tecommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottR,
We’re thrilled to hear you're enjoying the amazing sound quality of your WH-1000XM5! Thank you so much for the high recommendation.
Thanks for choosing Sony.
Best regards,
Eliab
Good!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, very lightweight. Connectivity isn’t as good as Apple products but still decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi renzo, We're glad that you like the light-weight design and sound quality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Best Sounding Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never experienced headphones like these. They are the absolute best in this segment. You put them on, and you are put into your own world. I was on the fence about them for a few months and bought them before a 14 hour flight and they are the best. Super comfortable and most importantly to me the sound quality is like nothing I've heard before. The noise canceling also blocks out everything from the outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GailM, Thanks for sharing your experience. We are thrilled to hear that your new Sony WH1000XM5 headphones are the best sounding headphones for you. Thank you for your purchase. Enjoy your music! Vincent
Fantastic sound and noise cancellation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and noise cancellation. Very comfortable. Extremely long battery life. Holds a charge for longer nonuse periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dave, Amazing! We're glad that you like the sound, noise canceling, comfort, nd battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable, fantastic noise cancellation and exellent sound. Highly recommend over Bose, and the airpod max are too bulky for my travel needs so theyre out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mukul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony WH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and amazing sound quality! Also very light and stays comfortably on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioC,
Perfect! We're thrilled that you are enjoying the sound quality, comfort, and fit of the headphones. Thank you for choosing Sony!
-Ralph
amazing product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Very happy with quality & comfort. They came with a nice storage case as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moby,
Thanks for the amazing review! We're thrilled to hear how happy you are with the quality and comfort of your WH-1000XM5 headphones.
We designed these headphones to provide a premium and comfortable listening experience, and it's great to know that the included case is also a welcome addition for keeping them safe.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.