Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Superior Sound, Superior Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These over the ear headphones have been an absolute delight to use. Superior Sound with your music or connecting it to Apple TV. Safe to have on with adaptive sound control being in a big city so you remain situationally aware. Great battery life for hours on end. I wanted the XM3 years ago, but so glad I finally pulled the trigger on this headset. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonNaldo Amazing! We're pleased to hear that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Erin
Great NC Heaphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to previous generations, these are a definite upgrade if you can get passed the non folding design. They’re very light and comfortable with great sound quality. Multi device connection is a welcome addition as well. The non folding design does mean a larger case footprint but the weight and comfort are a good tradeoff.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Cris! We're glad that you like your new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting to purchase these headphones for a while now. Saved up the money to buy them and let me tell you, they didn't disappoint. Everything from comfort to sound quality has been mastered. Love the total noice cancelation feature. It's perfect for working out, doing work, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabianR, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones with very good sound quality. I have AirPods Pro and wanted to switch to headphones. The Sony Headphones give a lot of control over the headphones and the ability to switch between devices. Sometimes, I have experienced a tiny bit issue when switching as I have paired multiple devices. Battery life is good. One thing I am unhappy about is these are not water-resistant and can't use during gym/workouts. That is one drawback that stops me from giving it 5 stars. Apart from that, these are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay, Thank you for upgrading to your new Sony WH1000XM5! We're glad you like the excellent battery life and multiple customization and adjustment options using the Sony Headphones Connect app. We apologize if you're having issues with the multipoint connection function. Please make sure that the firmware is up to date to ensure optimal performance. Please note: The WH1000XM5 is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Durable and great battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones they’ve been durable. I’ve had them for a while now I carry them with me in my bag for college definitely can take a punch. I have a scrape on mine after a huge impact, but doesn’t affect performance and the battery Life is amazing.
I would recommend this to a friendPerfect Over Ear
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone, I am upgrading these over my Sony XM3’s which were amazing. I have compared these against the Bose and in terms of sounds they are way better and almost as good at noise cancellation. The comfort is great for long plane rides. I use them on average twice a month on the plane and love them. Only downside is their app is not the greatest but you don’t need to use after you set them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceR We're glad that you like the sound, noise canceling function, and comfort. We'll take note of your feedback with regards to the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Better than all others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own xm3 and still use it but this new model 5 is simply better at noise canceling. It is ideal for traveling. Unfortunately, that is not my major use. Pros. Best sound isolation i have tried. I thought that my xm3's where great, this is much better. Being able to pair with 2 or more devices at a time is what originally had me try them. It works great for that. I have them connected to phone, tablet and computer. Auto switching when sound is heard on each device. The ear pads are larger but thinner than early models. Better fit for me. That is totally a subjective veiw. Some don't like that, others do Cons.. greatest con, the lack of control over sound isolation. Good for traveling which helps you hear important voices but terrible for when you want silence, which is why i use them. Sometimes the auto shut-off of noise canceling if i cough or say something when i had disabled that feature is really annoying when I'm in a very loud area, like mowing my lawn. I can not get the headphones to cancel out voice at all. With the model 3 you could set voice canceling but with this model 5 you can not. I can no longer pair my model 3 with my phone, the sony app refuses to connect. Still waiting for an answer from them. Ok, lest bad thing but very important. Normally, when you take off your headphones, you either put them around your neck or lay them down with the pads close to your body or down toward the table. The model 5 will only fold forward if you loop them around your neck so the ear pads are pointed away from you, open to anything that could get in them. Dirt, water, bugs, people sneezing, whatever. So, if you don't want your headphones collecting these things, you can not put them around your neck. You must take them all the way off and find a way to protect them because they will not fold together either. Overall, I love them. A little annoying to take care of them but I find it worth it for their abilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrStrangeLove42, We're happy to hear that you love the overall performance of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are amazing quality especially for the price, comfort is amazing and the features were great, although the hand to side to quiet the music was annoying at the gym. If you’re someone who likes loud base, i would recommend going Bose . But if you’re looking for everyday/ office use these are perfect. Also, people complain about the size of the case i think it’s perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riss, This is great! We're glad that you like the quality, comfort, and features. We appreciate your feedback and thank you for choosing Sony. Erin
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Sound is excellent! Battery life is really good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jazz,
Thank you for choosing Sony!
We're thrilled you're enjoying your WH-1000XM5 headphones! It's fantastic to know you find the sound excellent and the battery life really good. We designed these headphones to deliver an exceptional audio experience for extended periods, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!
Best regards,
-Fred
A worthy uograde
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the XM4’s, and they lasted a good 5 years. The XM5’s improve in every way that matters when it comes to sound and noise cancellation. The cups are deeper so they fit better. The connection is better than previous models, with seamless switches between devices working flawlessly. The accompanying app is great for nailing your specific sound settings. Oh and they work without having to be powered on via AUX.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Caden! We're delighted to hear that you loved your new WH-1000XM5 headphones and appreciate your detailed feedback. It's fantastic to know that the improvements in sound quality, noise cancellation, and deeper ear cups have enhanced your experience. We're also glad that the seamless device switching and the accompanying app met your expectations, allowing you to fine-tune your sound settings. Additionally, the functionality via AUX even when powered off is a valuable feature that many users appreciate. Your feedback helps us continue to improve our products and services. Thank you again for your support and for being a valued Sony customer!
Thank you for choosing Sony!
Best regards,
Gus
Great quality
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphone for studying. The noise cancellation on them is amazing and the customizable features and buttonless gestures are so cool. However, if you are looking to get these for the gym, I would stray away because these aren’t meant for that and I dont think they are water resistant. They also dont fold so they aren’t too portable, but they did come with a case and everything is high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBYBUYER, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit , excellent noise canceling recommend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarM,
We’re so happy to hear you’re loving the fit and the industry-leading noise cancellation of your WH-1000XM5 headphones! It’s wonderful to know they’ve earned a 100% recommendation from you.
Thanks for choosing Sony.
Best regards,
Eliab
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great tech and noise cancellation. I look forward to resumes more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justme,
We are thrilled you're finding the WH-1000XM5 comfortable and enjoying the industry-leading noise cancellation! It is great to hear that our technology is meeting your expectations for your daily use. Thanks for choosing Sony.
Best regards,
Eliab
Good Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and high quality and they are super light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosC, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the settings take some getting used to but these are great headphones. I literally spent part of my flight sleeping comfortably without music playing because of how good the noise cancelling is. Can wear for hours with glasses and battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oprah, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
My favorite ANC cans.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had every version of these since release. My favorite ANC headphones. Super comfortable and great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi benny32,
Thanks for the review! We truly appreciate your loyalty and are glad to hear that the WH1000XM5 Noise-Canceling Headphones continue to be your favorite. Thank you for choosing Sony! Enjoy the comfort and immersive sound!
-Maria
Pretty nice while they last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So these are ok. While they last. Bass is alright but if you like heavy bass look elsewhere. Noise canceling is nice. Comfortable. BUT. I’ve owned these about 17 months now. With about 30 days total use. And they just snapped on me mid flight. Wonderful. From other reviews I’ve seen. This seems like a common issue. I won’t be using Sony again for headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LewisR,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM5 Noise Canceling headphones comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, noise canceling, soft fit and long battery life. Worth buying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TAT1 Great! We're glad that you like the noise canceling, soft fit and long battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Exceptionally clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent headphones. The connectivity doest alway work first try, the talk to speak option could use refining and I find the overall sound isn't as warm as I'd like but it does excel at producing clear tones. They have great battery life and the noise canceling is the best ive seen, better than my the bose qc45 headpones i previously had. Overall I'm happy with the purchase and find them better than my previously headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DD78,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you appreciate the battery life and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Excellent Noise Cancelling, Sound Quality 30h Batt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far, the best noise cancellation in the world. The active feature continually adjusts the environment and dials in the cancelling. My ears are in heaven. Use on the airplane, and it's 30hr battery make international travel so comfortable. My last set of Sony NC headphones lasted over 10 years and are still going. DONT THINK ABOUT IT...BUY THESE oh...the sound AMAZING. Also, if the battery ever dies...they STILL WORK as wired headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AceJones123, Amazing! We're glad that you are enjoying the noise canceling function, features, battery life, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin