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Customer Ratings & Reviews

$354.00
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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6137 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 6,137 reviews
  • Rated 5 out of 5 stars

    Top Notch Headphone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, Very functional features along with good noise suppressant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dustin,

      We are pleased to learn that you are enjoying the excellent sound quality and the highly functional features of your WH-1000XM5 headphones! It is great to hear that the noise suppression is working effectively for you.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality headphones, Bluetooth and keeps a good charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosP,

      It's good to hear you're enjoying the nice quality of your WH-1000XM5 headphones! We're pleased to know the Bluetooth connectivity and long-lasting charge are serving you well. Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and amazing battery life! Love that i can edit sound settings with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM5, Jayvans! We are really happy to hear that you're enjoying the impressive sound quality and long battery life that this model offers.

      The WH-1000XM5 headphones are designed with a newly developed 30mm driver and support for DSEE Extreme and Hi-Res audio, ensuring that you experience superior audio clarity and depth.

      It's great that you find the app helpful for adjusting sound settings. The Headphones Connect app indeed allows for significant customization, including EQ settings and noise-cancellation features, to tailor your listening experience to your preferences. Plus, with features like Speak to Chat which pauses your music when you start talking and the automatic ambient sound control, these headphones are crafted for enhanced usability and comfort in various environments.

      If you have any specific settings or features you love using, we would love to hear more about them! Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Worth the leap of faith

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great low end. ANC works great, especially on flights. Good battery life. Charges using USB-C cable. Much better than my old BeatsStudio Wireless or Powerbeats Pro (still best for work calls). So glad I took the leap of faith over Bose. Bose can claim top ANC but I'd rather have better sound with very good ANC and enjoy music and movies wearing a smile on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WDWDuncan, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    BUY THESE NOW!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are so comfortable, anfforable and great at noise cancelling. Wore them on a recent flight to Disney. So easy to pair and connect! I tried the new Apple ones in the store and they were so heavy and uncomfortable. Shout out to the sales associate who suggested the ones I purchased!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeniseC, That's awesome! Thanks for sharing you experience. We are glad that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones on sale. Excellent sound quality for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, AlanB!

      We’re glad you were able to snag the WH-1000XM5 on sale! It’s great to hear that you’re enjoying the excellent sound quality and finding them to be a fantastic value. With their integrated V1 processor and 30mm driver unit, they truly deliver a premium listening experience.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and ANC. Fits comfortably. Bluetooth range is very far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love this gift. Nice and comfortable. Very good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Guarily,

      It is fantastic to know that your son is loving his gift! We are so glad that the WH-1000XM5 is providing a comfortable fit for him, as we specifically engineered these with a "soft fit" leather headband and a lightweight design to make long listening sessions effortless. These headphones represent our best in noise-canceling technology, utilizing two processors and eight microphones to silence everything from city noise to voices, ensuring he can enjoy the high-quality, high-resolution audio without any distractions.

      We really appreciate you being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The boss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound, great App, love the design Nice Fit, Loveit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kingdede, Amazing! We're thrilled to hear you love the design, great sound, excellent fit, and app of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    There really good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, the price is a bit hard to get behind but they are the best pair of headphones that I have wver owned. Great noise cancelation, the ambient noise is wonderful and they feel amazing to wear for long periods due to the vegan leather. I would highly recvomwnd execpt for thr fact that they have oittle to no sweat/water resistance so do be careful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerpySlurpy602,

      Thank you for the 5-star rating and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones, sound quality and comfortable, maybe the battery doesn't last 30 hours but in general it is the best purchasing decision.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertoG,

      Awesome! We're happy to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great value and easy to use!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound. I cant use earbuds and this was the best value for the money! Easy connect, use and long battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndreC, Thanks for sharing! We’re glad you found the WH1000XM5 headphones to be a great value with easy connectivity and long battery life. It’s awesome they’re a perfect fit since earbuds aren’t for you. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 4 out of 5 stars

    Worth the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, love to use for when I work or go to the gym! The noise-canceling feature really helps me focus, and the sound clarity is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesM,


      We are thrilled to hear that your WH-1000XM5 headphones are helping you stay focused at work and powered through your gym sessions! It’s great to know that the noise-canceling performance and sound clarity are making such a positive impact on your daily routine. Since you enjoy using them while working, we recommend trying out the "Speak-to-Chat" feature in the Sony Sound Connect app, which automatically pauses your music when you start a conversation. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony Blue-Tooth headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Blue-Tooth Sony headphones are great sounding!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BradH,

      Thank you for choosing Sony!

      It brings us great joy to hear that you find the WH-1000XM5 Bluetooth headphones deliver excellent sound quality. We’re glad they are enhancing your audio experience and appreciate your positive feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are Worth getting because it has so many functions with it they have noise, cancellation and Speak to talk and ambient sound. Also, this is good for the gym because it stays on your head and it’s just on any type of head size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XavierP Awesome! We're pleased to hear that you're enjoying the audio and features of your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear noise, nice base, and good quality. Tge price is kind a high but overall i like it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertD, thank you for the five-star rating! We're glad to hear you're enjoying the WH1000XM5 headphones and it's industry-leading noise cancellation feature. Thank you for choosing Sony! Best regards, -Jenn Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with excellent quality construction and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AshleyC,

      Thank you for choosing Sony!

      It brings us great joy to hear that you appreciate the WH-1000XM5 headphones' quality construction and sound. We take pride in crafting products that offer both durability and an exceptional audio experience, and your kind words truly affirm our commitment. Your feedback motivates us to continue delivering the best in innovation and design.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great and sound proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality!! I can remove all the sound around me, and the Black Friday deal was great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paulie!
      Thank you for the wonderful review of the WH-1000XM5 headphones! We are honored to hear that you think the sound quality is amazing and that you were able to grab a great deal.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good Headphones - curious on new model differences

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife for Mother’s Day - she uses them everyday for hours on end. It’s been a few months and no abnormal wear and battery life still seems good. They feel on the flimsier side of headphones but I think it was intentional. I have no concerns of them breaking. She uses an IPhone and has no issues using any of the feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BenjaminL,

      Thank you for choosing Sony!

      We're delighted to hear your wife is enjoying the WH-1000XM5 headphones daily! It's great that they've performed well with impressive battery life and durability. We appreciate your feedback on their lightweight design and ease of use with her iPhone. Enjoy the music!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    wonderful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound and very comfortable and the battery lasts a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lifshenco, we're glad you like the sound quality and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US