Customer Ratings & Reviews

Hello JessicaW,
Thank you for your purchase and it's nice to hear that you are satisfied with your purchase. You can now listen to your favorite music for long hours, thanks to the comfortable design, amazing sound quality, superb noise canceling capability and long battery hours of our XM5. Thank you for choosing Sony! - Marco

Hi CTNY, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi MHerr, We're delighted to hear that you are enjoying the sound quality, lightweight, and an amazing battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Tripp, we're glad you love our the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue updating your SONY unit's firmware. In the event that you encounter this issue again in the future, please follow this link:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00206321

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ,


The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl

Hi AlejandroM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin

Hi TasG, this is great to hear! We're glad that you fiancée loves her new headphones. Thank you for choosing Sony. Erin

Hi AlissonV, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Angel, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi RickyF,

Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!

-David

That's awesome, TyMD! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hi Dblock, Fabulous! We're extremely pleased to hear that you are enjoying the excellent sound quality, comfort, ability to connect to multiple devices, and the impressive noise cancellation of your WH-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Hi TomD, We're glad that you like the sound quality and noise canceling function. Please ensure to download the Headphones Connect app. It has an equalizer that can be use to customize the settings to fine-tune your music.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi EricE,

Awesome! We're happy to hear that your wife loves her new Sony headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi LuckieM,

We could not be more pleased to learn that you loved the WH-1000XM5 so much you had to get a pair for yourself! There is truly no higher compliment than a gift-giver becoming a fellow owner.

Our engineers worked tirelessly to perfect the noise-canceling technology, and we are glad you’re experiencing the benefits of that quiet sanctuary during your travels. Whether you are navigating a busy airport or settling into a long flight, we’ve designed these to ensure your music remains front and center. Knowing that they have become an essential part of your travel kit is exactly why we continue to innovate.

Thank you for making Sony part of your lifestyle and for sharing the gift of great sound!

Best regards,
Dominick

Hi Demonite1, Thank you for this fantastic review of your WH-1000XM5. We're glad you love the exceptional comfort, amazing sound quality, and top-notch noise cancellation of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess

Hi SebastianS, Amazing! We're very pleased to hear you appreciate the superb noise canceling feature and comfortable fit of your Sony WH1000XM5. These headphones feature a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it has an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Thanks for choosing Sony! -Sam

Thank you for sharing your wonderful experience with the WH-1000XM5, NinelM! We're thrilled to hear that you’re enjoying the high-quality noise cancellation and that our headset has become your top choice.

Regarding your mention of handwashing the case, we appreciate your attention to keeping your accessories clean. While it’s important to maintain your headphones and their case, we recommend following Sony’s official care instructions to ensure long-term performance and avoid accidental damage. For most Sony headphone models, it’s best to clean cases with a dry, soft cloth, and to avoid submerging them in water or using harsh cleaning agents, as some cases may not be water-resistant and moisture could lead to malfunction or affect their longevity.

Thank you again for your feedback and for choosing Sony. We hope your WH-1000XM5 headphones continue to provide an exceptional listening experience!

Best regards,
Gus
Sony Social Media Team

Hi QuinnW, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi customer, We're thrilled to hear that you like the battery life and comfortable to use. Your feedback is greatly appreciated and thank you for choosing Sony. Erin

Thank you for your fantastic review, EthanP!

We are so pleased to hear that your WH-1000XM5 headphones are the "perfect" fit for your daily use. It is truly rewarding to know that you find the sound quality and noise cancellation to be the best you've ever experienced. We designed these headphones to provide an unparalleled listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team